Customer support? - Not any more! I have used unblock-us.com for over a… I have used unblock-us.com for over a year, and for along time found them one of the best vpn providers I had tried. Relatively simple to set up and to check / manage on a day to day basis. Customer service was prompt and efficient, with problems being responded to and sorted within a few hours. Recently however it is clear that they have been targeted by the BBC and I am regularly unable to access U.K. channel. I was told that, if I experienced problems I should wait a few minutes and their servers would automatical switch to a new IP address. Unblock-us have now totally stopped responding to customer service requests. Are they overloaded, not bothered, or have I been black-listed? In any event, I am going to cancel my subscription.

very poor, service and support very poor,, after many years of using this service their support and service is now useless, the past few months been having problems with the service the support end just reads of idiot cards and then cannot fix issue, they even say its working from our end, great, but the customer still has issues, my sub runs out 29th June and will never renew

fantastic service that is cheap, reliable and great value. this is a great service and it works as advertised. All the geo-location restricted sites works as advertised on all devices connected on the network where the required DNS settings have been implemented on the router. This includes BBC iPlayer, hulu, last.fm, netflix and the works. I use it for my Apple TV2 to connect to iTunes and Netflix and it works great. Also on my iPad to connect to ABC Player, Netflix and last.fm. fantastic service that utilizes the full connection (unlike the alternative VPN services one could choose). I wholeheartedly recommend this service, which I find cheap, reliable and great value.

leaving after years as a loyal customer I’ve been a customer for many years but recently it’s getting worse and just not worth the hassle or the money. Sorry guys I’m finding someone else.

Unblock-US and Netflix Unblock-Us DOES still work for the US Netflix although a bit slow at loading, which is why I looked up if Netflix blocked it or not. It started playing after a couple of minutes and is running fine now.