Website promises far more than it can deliver! Your website does not reflect what one is paying for. With procedures that show how to setup various devices, apparently well knowing that it doesn't work at all. Only on a PC... This statement should be written clearly. I had to find out during the user communities online. However after a couple of mails back and forth I finally got my money back.

Doesn't work anymore Used to be good service and communication, but does not work anymore And no idea if it will again have not given their customers any information about it 😞

Customer support? - Not any more! I have used unblock-us.com for over a… I have used unblock-us.com for over a year, and for along time found them one of the best vpn providers I had tried. Relatively simple to set up and to check / manage on a day to day basis. Customer service was prompt and efficient, with problems being responded to and sorted within a few hours. Recently however it is clear that they have been targeted by the BBC and I am regularly unable to access U.K. channel. I was told that, if I experienced problems I should wait a few minutes and their servers would automatical switch to a new IP address. Unblock-us have now totally stopped responding to customer service requests. Are they overloaded, not bothered, or have I been black-listed? In any event, I am going to cancel my subscription.

Cancelling service If you happen to select the one-year plan, be aware that your service will be automatically renewed, and that attempts to cancel after the renewal date will be honoured -- but you won't be refunded the $49 fee for the annual plan.

I cannot get any of their products to… I cannot get any of their products to work properly. Cannot even contact support, require a different password and the password reset link never came.