I feel I am insistent for a response to… I feel I am insistent for a response to clarify the delay everywhere! This is my first time buying from the official website of huion, I bought a kamvas 13 around the 3rd of March. On the 7th it got to México and cleared customs on the 9th. Since then there hasn't been any other updates on the tracking! I've sent an email to support and they said they've contacted the courier company, on the 18th, and haven't gotten a response yet despite them urging. I've also sent one to the carrier from China and my local carrier but nothing.

Amazing Tech support After a recent update, my computer wouldn't go into sleep mode properly. I contacted Huion & after a very brief delay they were able to get back to me with the exact fix to my issue. As someone who's preference is tablet computers & who's worked with multiple different brands for work, Huion's Kamvas Studio 16" has been the best experience experience so far!

Jane is the best I’d only had my tablet for just over a year and the screen was starting to fail but they still honored the warranty and are sending me a new one. The customer service was top notch and Jane was literally the best!

Huion Kamvas 22 plus pen pressure problem I recently encountered an issue with my Huion device and the issue was resolved quickly and efficiently by Jane. She diagnosed the problem without much difficulty and provided clear instructions for troubleshooting. From now on, my device works perfectly. I thank her very much, excellent customer service.

Horrible Response Time and Roundabout Solutions. Their customer service representative spent a very long time to just respond to an email. They did not communicate effectively and kept going in circles attempting to delay a replacement of a device over and over and over again. My device has a simple issue and just needs to be replaced, however they have yet to do this and still keep delaying. It has been almost 4 MONTHS of trying and yet, nothing. Completely unprofessional and entirely unacceptable. This was supposed to be my birthday gift, and I have yet to even be able to use the damn thing.