1st year BAD, 2nd year Good Experience 1st year, had a bad experience. On the last few months, VPN stopped working completely whether I'd try to connect from PC or my phone. Probably walked away from a minimum of 3mo account and simply decided to give them another try a year later. Seems to be good so far, haven't had any problems

Did not work in China Had to work in China for a few months. Took out a three-year subscription on the basis of reviews. Wherever I was in China: PIA did not work. Pityful smiles from my Chinese collegues, who all have six or seven VPN’s on their phones, not one of them being PIA. They gave me access to VPN’s that DID work. Requested a refund from PIA. Their reaction: ‘ well, this is China- and sometimes PIA does not work, there - and by way: you are too late to ask for a refund, so in spite of the fact that we sold you something that did not work and we kind of forgot to mention that in the sales blurb - no refund for you’. My personal advice (AND the advice of the people who have to work around the ‘VPN-harassment’ of the Chinese government each day:): if you have to be anywhere near China, take Shadowrocket.

The OG I love Private Internet Access VPN. They are a reliable, trustworthy, and economically priced solution for anyone concerned about their online privacy in an increasingly censored and misleading online world. -James D. Tolen

easy to use without much knowledge Private Internet Access is very easy to use without much knowledge. I don't see any lose in internet speed. I'm very satisfied about this program and recommend also for beginners.

Gerry was very helpful Gerry was very helpful, I couldn't get into my account to update my credit card and Gerry told everything needed to know on how to accomplish that.