Bad experience all around (eventually remedied) Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars. The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.

Unexplained refund I spent some time on other sites before I chose yours to purchase a used iPhone. My purchase was complete only the next day my money was refunded without an explanation. I'm guessing the product was no longer available.

Great customer service and quality! I had a great experience with Incredible Phones! They contacted me right away when the option I'd chosen wasn't available and offered an alternative at a lower price. The phone is in great condition - I got a "good" level phone and as far as I can tell, it is just like new. It works great and arrived within 3 days of ordering. I will order from Incredible again!

Thank You First phone ordered was canceled so when i reordered they sent me $15 off my order. I definitely recommend! Great customer service, real fast shipping, they take care of there customers i love it ! I'll be ordering again!!!

I would never hesitate to buy from… I would never hesitate to buy from Unlockd. I was helped by Bryon and he went above and beyond to make sure the iPhone was delivered safely and in a timely manner. I accidentally made a mistake on the address I entered and yet Bryon helped me track it until I found the correct location it was delivered to. Will definitely be purchasing more items in the future. Good luck for the company's endeavors! - Dilasha N.