Bad experience all around (eventually remedied) Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars. The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.

The Iphone 11 had to be returned The Iphone 11 had to be returned. My carrier, Sprint/Mobile said they could not connect the phone for whatever reason. I returned the phone and am very happy to report that a full refund was issued. I was very much relived and would not hesitate to order from incrediblephones again.

Delivery was delayed by 2 days so give… Delivery was delayed by 2 days so give yourself some room if needed by a certain date. Other than that, drone was practically new. Easy rental process. Very competitive pricing. Would def use their services again!

Unexplained refund I spent some time on other sites before I chose yours to purchase a used iPhone. My purchase was complete only the next day my money was refunded without an explanation. I'm guessing the product was no longer available.

Good not Great service Good not Great service, took a lot longer to get my rentals than advertised but partially was my fault no submitting my ID. Though I did rent 3 games out, one of the games Mario Super Tennis or something didn't work but the other two did so it was fine. Would like to see a reminder to attach Id during the rental submittance and more play testing before games ship. Besides those minor gripes good service, very friendly responsive and helpful.