Great Experience Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking youtube first). A little tricky to get all the parts back in the box (it is delivered in the OEM box and so the packing is quite precise - maybe a small youtube video showing how to repack would make sense?).

QC department is dropping the ball The iPhoneX that I ordered is supposed to be in "Very Good" condition. When I received it. There're issues here and there. First I had a hard time power on the phone, several times when it's powered on, it won't respond to the keys that I touched, and many times I didn't touch the touchpad, the phone would act on its own. I am not happy with my purchase and requested a full refund or exchange another one, which is really in "Very Good" condition. The QC department is not doing a good job testing the phone out before it was put out for purchase.

Bad experience all around (eventually remedied) Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars. The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.

Thank You First phone ordered was canceled so when i reordered they sent me $15 off my order. I definitely recommend! Great customer service, real fast shipping, they take care of there customers i love it ! I'll be ordering again!!!

Delivery was delayed by 2 days so give… Delivery was delayed by 2 days so give yourself some room if needed by a certain date. Other than that, drone was practically new. Easy rental process. Very competitive pricing. Would def use their services again!