Bad experience all around (eventually remedied) Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars. The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.

My original order went to a different… My original order went to a different address via a mixup btw two orders. However here’s where Incredible shined. They tracked it and got it back to me inside of a few days. Laila did a fantastic job. Not use to such good service in these times with having to be on the phone for hours wondering if anything would get fixed. Laila and Incredible did an amazing job for me! Highly recommend them!

Very pleased with refurbished iPhone! Very pleased with refurbished iPhone. We just needed a phone for someone who seldom uses a cell phone and didn't want to pay top dollar for a new model. The phone we received was priced right, in very good condition and even came with a case that we didn't expect. The selection of phones was great, ordering was simple and easy, and delivery was right on time. We would definitely order from Incredible again!

I recently gave this company 1 star after many email exchanges I received my perfume today . Anne I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.

Great customer service and quality! I had a great experience with Incredible Phones! They contacted me right away when the option I'd chosen wasn't available and offered an alternative at a lower price. The phone is in great condition - I got a "good" level phone and as far as I can tell, it is just like new. It works great and arrived within 3 days of ordering. I will order from Incredible again!