QC department is dropping the ball The iPhoneX that I ordered is supposed to be in "Very Good" condition. When I received it. There're issues here and there. First I had a hard time power on the phone, several times when it's powered on, it won't respond to the keys that I touched, and many times I didn't touch the touchpad, the phone would act on its own. I am not happy with my purchase and requested a full refund or exchange another one, which is really in "Very Good" condition. The QC department is not doing a good job testing the phone out before it was put out for purchase.

Great customer service and quality! I had a great experience with Incredible Phones! They contacted me right away when the option I'd chosen wasn't available and offered an alternative at a lower price. The phone is in great condition - I got a "good" level phone and as far as I can tell, it is just like new. It works great and arrived within 3 days of ordering. I will order from Incredible again!

The thing I loved most about this… The thing I loved most about this company is the Customer Service! These guys go above and beyond to make sure your satisfied with your order.. Any corrections or changes needed to be made to your order their on it pronto! The response time is amazing whether it’s by email, text, or phone call! Highly recommend this drone rental company, I’m defiantly booking with only them in the near future.. I never do reviews. Let that sink in😏💯

I recently gave this company 1 star after many email exchanges I received my perfume today . Anne I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.

Bad experience all around (eventually remedied) Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars. The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.