You sold me a phone that was out of… You sold me a phone that was out of stock. The purchase was allowed to go through and a day later I received a message that the product was not available. Your company did offer an immediate refund and a $15 credit on a second purchase. However, I bought the same device through a different company.

I would never hesitate to buy from… I would never hesitate to buy from Unlockd. I was helped by Bryon and he went above and beyond to make sure the iPhone was delivered safely and in a timely manner. I accidentally made a mistake on the address I entered and yet Bryon helped me track it until I found the correct location it was delivered to. Will definitely be purchasing more items in the future. Good luck for the company's endeavors! - Dilasha N.

Bad experience all around (eventually remedied) Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars. The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.

Unexplained refund I spent some time on other sites before I chose yours to purchase a used iPhone. My purchase was complete only the next day my money was refunded without an explanation. I'm guessing the product was no longer available.

Great Experience Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking youtube first). A little tricky to get all the parts back in the box (it is delivered in the OEM box and so the packing is quite precise - maybe a small youtube video showing how to repack would make sense?).