Saved countless hours of work and frustration! I recently had a small batch of ten-year-old Windows 10 desktop computers, each of which needed to be replaced with computers capable of running Windows 11 and, hopefully, beyond. Each of the old computers had multiple user profiles, different software applications and different databases. Even with over 50 years’ computer experience, I knew it was time to call in some help. I couldn’t afford the estimated time and expense of setting up each new machine, reinstalling all the necessary software and making sure that each of the various databases was accessible. Zinstall to the rescue! The only thing required of me was to do the initial setup on each of the new Windows 11 computers. The setup involved first appeasing Microsoft, adding an administrative profile, and connecting each old/new pair to both the internet and to my local area network (LAN). Once done, the Zinstall WinWin software was installed on the first set of old/new computers, the program was activated and the “go button” pressed. Approximately 4.5 hours later the first of the new Windows 11 computers was ready to go. No changes were made to the old Windows 10 computer, therefore it’s capable of serving as a good backup if needed. I repeated the process on the remaining pairs of computers during the next several days. Each transfer was completed successfully without any major issues. Any applications not compatible with Windows 11 (very few) were either updated, replaced, or done away with entirely. The good news for Quicken users, even that program, along with its associated database transferred without a hitch! Because of the differences between each set of computers, there were some minor “cleanup” issues to handle. A couple of Corel apps need to be reactivated, Outlook needed a couple of minor tweaks and Windows File Explorer continued showing a couple of virtual drives used by Zinstall during the transfer process. The latter of which required a quick email message to the Zinstall support folks for the solution. Unfortunately, HP has apparently decided to stop supporting some of its perfectly serviceable devices. This meant I had to turn to a third-party vendor for an additional piece of software to restore access to an HP LaserJet G4050 scanner. With regards to Zinstall Support: in addition to being lightning fast to respond to my email messages, their solutions are right on target. I relied on their support both during the initial planning process and to resolve the issue with multiple ghost drives appearing in Windows File Explorer. Bottom line: if I had to do it all over again, I wouldn’t hesitate to use Zinstall for the job. They’ve saved me countless hours of work and frustration!

Terrible Terrible, bad support and phone number is imposible to reach, it appears disconnected. Don't trust the company. Bad practices, zero client support.

Positive experience I am impressed with the Zinstall software and ease of implementation to execute a migration. In the fine print I do have one suggestion: there does not seem to be an immediate reply to inquiries leading to some concern or even doubt about the capabilities of the software and frankly, the company. The angst for me was being in the dark and not knowing if help would arrive today, tomorrow, three days, next week, or ??????? If it would be possible to answer each phone call, chat, or voice mail quickly, it would make a big difference. I spent several days sticking like glue to my phone and hoping that someone would call. I understand that it takes time to answer and respond to inputs and questions, but I believe there would be significant improvement if I had just received a simple response, somewhat quickly, that simply said “we are currently backlogged but we should be able to contact you in the next 24 hours or so”, or “all of our technical agents are in the process of helping other clients at this time and someone should be able to contact you by Tuesday afternoon”, or “Our current scheduling backlog is approximately 12 hours. We will respond to your issue withing one day and possibly/hopefully sooner as our in-process work permits.” In the end I am very pleased with my “new” system and all Zinstall issues have been resolved. I still have a few issues to work with Dell and/or Microsoft. Having a liaison with these companies might be a positive impact; especially if you had a system for handoff of specific issues and contact information. Again, I have had a good experience and would recommend Zinstall to anyone going through the same process that I have.

Zero support and no one could figure… Zero support and no one could figure out how to get past the windows login screen. Had to pay BestBut $100 to wipe the new computer so it could be returned!

Ultimately failed Zinstall seemed fairly easy per sales pitch, but I wanted to leave some files out of the transfer due to space limitations, and I ran into problems. At first, the problems had to be due to not shutting down security options, so I wrote support. They agreed and kindly send me the upgraded version for free cause I’d tried to shut everything down. That ran into other problems. Now I’m trying one last time and it’s been looping on the “validating” step at 99% for several hours. I’ve been using and moving laptop data since the mid 1980s. Why does everyone keep creating more difficult programs under the guise of ‘improving’ them? Two stars was due to their nice Support, but after the initial problem, they just kept giving me the same solution which was irrelevant at that point. Programming keeps getting worse each decade. The biggest companies are some of the worst. At least back in the 80s we had manuals with the software that was written with programmers. Now they have “support” sites where the only help is from other customers. Considering how wealthy these companies are, you’d think they’d care more about customer service. They don’t.