Positive experience I am impressed with the Zinstall software and ease of implementation to execute a migration. In the fine print I do have one suggestion: there does not seem to be an immediate reply to inquiries leading to some concern or even doubt about the capabilities of the software and frankly, the company. The angst for me was being in the dark and not knowing if help would arrive today, tomorrow, three days, next week, or ??????? If it would be possible to answer each phone call, chat, or voice mail quickly, it would make a big difference. I spent several days sticking like glue to my phone and hoping that someone would call. I understand that it takes time to answer and respond to inputs and questions, but I believe there would be significant improvement if I had just received a simple response, somewhat quickly, that simply said “we are currently backlogged but we should be able to contact you in the next 24 hours or so”, or “all of our technical agents are in the process of helping other clients at this time and someone should be able to contact you by Tuesday afternoon”, or “Our current scheduling backlog is approximately 12 hours. We will respond to your issue withing one day and possibly/hopefully sooner as our in-process work permits.” In the end I am very pleased with my “new” system and all Zinstall issues have been resolved. I still have a few issues to work with Dell and/or Microsoft. Having a liaison with these companies might be a positive impact; especially if you had a system for handoff of specific issues and contact information. Again, I have had a good experience and would recommend Zinstall to anyone going through the same process that I have.

Outstanding service! I researched their service and decided to give them a try because of the recommendations of others. I was not disappointed at all! They answered all my questions before my purchase, kept me fully informed after the purchase and transferred all my files and applications, perfectly. I would unequivocally recommend them. You won't be disappointed.

I had some trouble transferring my data… I had some trouble transferring my data because of slow WIFI speed at the first location. The following day, at a better location, I then had trouble getting one computer to recognize the other. I contacted Zinstall rep through their link and they directed me how to resolve the issue. Their patience and help to teach this ''old dog'' new tricks is greatly appreciated. Their customer service Rep--Joe--was above and beyond any assistance I've had from other firms. Thank you.

Good product, easy to transfer I think it's a very interesting, useful tool for when you get a new pc. it has saved me much time in the setup and installation process. Data transfer was fast and simple, it went through by itself and i did not have to do anything. Then I restarted the new computer as it instructed, and it was just like my old computer in every way, except different icon arrangement because monitor size is different. So I am quite pleased with the process and the results.

So easy. I just finished setting up a new laptop using Zinstall software. In a word, EASY! Oh, make that two words, FLAWLESS! And, their support is top shelf. I've been buying and replacing laptops since laptops existed and always dreaded the transfer process. I've even delayed buying computers because it was a pain in the xxx to get the new one up and running. No more. Zinstall rocks!