Big claims, little delivered. Would not buy again. Was excited when I saw this and watched the demo, said the new computer would be exactly like the old one copy passwords, programs and so on, and would look the same. Well fail, did copy files and put on desktop, did not transfer passwords, programs (well you needed to enter the product code for the programs again). Also after paying you were encouraged to pay more for added services. Would not use again, not to mention how long it took to perform the transfer. The little video is totally misleading on the ease ir use and what actually gets transfered. Lastly when tried to do a chat for help, there was no response after about 10 minutes, so closed it.

What is your time worth? What is your time worth... $10hr, $20, $30....etc? How many hours would it take you to load a new computer with all your files, programs, apps, SW, contacts, favorites and even screen setups.... 5 hours, 10 hours or lasting over into days? I too was weighting the cost/benefits of buying Zinstall versus lower cost alternatives, but I'm glad I bought Zinstall. It was simple, seamless and precisely thorough. It tirelessly (Zinstall, not me!) ran for 7 hours overnight without any interjection required by me. Surprise, surprise, in the morning I had a mirror image of my old laptop on a new laptop, ready to use... and I didnt break a sweat! That's called a positive ROI! David, Haddonfield NJ

Zero support and no one could figure… Zero support and no one could figure out how to get past the windows login screen. Had to pay BestBut $100 to wipe the new computer so it could be returned!

Positive experience I am impressed with the Zinstall software and ease of implementation to execute a migration. In the fine print I do have one suggestion: there does not seem to be an immediate reply to inquiries leading to some concern or even doubt about the capabilities of the software and frankly, the company. The angst for me was being in the dark and not knowing if help would arrive today, tomorrow, three days, next week, or ??????? If it would be possible to answer each phone call, chat, or voice mail quickly, it would make a big difference. I spent several days sticking like glue to my phone and hoping that someone would call. I understand that it takes time to answer and respond to inputs and questions, but I believe there would be significant improvement if I had just received a simple response, somewhat quickly, that simply said “we are currently backlogged but we should be able to contact you in the next 24 hours or so”, or “all of our technical agents are in the process of helping other clients at this time and someone should be able to contact you by Tuesday afternoon”, or “Our current scheduling backlog is approximately 12 hours. We will respond to your issue withing one day and possibly/hopefully sooner as our in-process work permits.” In the end I am very pleased with my “new” system and all Zinstall issues have been resolved. I still have a few issues to work with Dell and/or Microsoft. Having a liaison with these companies might be a positive impact; especially if you had a system for handoff of specific issues and contact information. Again, I have had a good experience and would recommend Zinstall to anyone going through the same process that I have.

The results of the transfer were excellent The results of the transfer were highly desirable and it really amazed me. Tech support was great except for a 3 day waiting period for them to reply. Still worth the snafu