Love it Love it! Works flawlessly and exactly as expected. Highly recommended!

The computer I have now is pretty… The computer I have now is pretty solid. However, the first one I received was DOA. The main problem is that their support is atrocious. They were super slow and would only respond once per day. After a couple of weeks of trying stupid things everyone knew wouldn't get the computer to boot, they finally agreed to replace it. However, they wouldn't pay for return shipping. Finally, over a month from when I paid for the thing, I received a functional unit. I won't buy directly from them again but I might consider getting one of their computers from a reputable reseller with a decent customer service center.

Fast service "fixed" a serious problem. I purchased a "Mini IT11 11th Gen Intel Core i7-i5 - i7-11390H 32GB RAM+2TB SSD" i7-11390H 32GB RAM+2TB SSD. on April 22nd 2023. I was very satisfied with this PC but, unfortunately, On November 28th 2023, the drive failed. The Geekom staff worked with me to try to resolve the issue but it could not be revived. They immediately sent me a replacement and it has been working flawlessly ever since. It was a fast & painless fix.

MiniIT13 replacing a giant aging server Bought the MiniIT13 to replace an aging Server. Going from a huge 100# case to the Mini was a HUGE improvement! Love everything about the Mini - only slight complaint is that it does spin up due to heat more than I expected. But, even at full fan speeds it is still quieter than the old server just idling!

The company was responsive and helpful… The company was responsive and helpful to my inquiry.