Company keeps renewing my subscription… Company keeps renewing my subscription even though I haven't used their software in more than at least a year and have not had their software installed on any of my devices for at least the same amount of time. My credit card company is investigating them for fraudulent charges.

Terrible customer service. Terrible customer service. Purchased the software tool Sunday 21st April. Unable to access account. Have sent multiple requests to their support team for help - I am being blatantly ignored. It's three days tomorrow since I purchased the software and I am still yet to be able to access my account. I've requested a full refund as they are not even acknowledging my polite requests to help. I expected more from such a good brand. Its not on and I am now £79.00 out of pocket and not sure how to get my money back as they don't respond. BE CAREFUL

Last year there was a problem with the… Last year there was a problem with the auto update, I had an enormous multi hundred gig software download happen which cost me around $300.00 in excess data.. Malwarebytes were quick to rectify the situation and completely reimbursed me. Great company that stands by their product, which also is a great product, have been using it for years and can rest assured that my phone is protected.

Product is fine Product is fine. Customer service not helpful. I purchased this product years ago with activation and id number. Because it is now obsolete and no longer updating.. showing error. I contacted Malwarebytes explaining all and providing proof of ownership with id and activation code and name. They basically refused to acknowledge and rather have me pay again for their now subscription service. This is it, you buy something and later you need to buy it again for them to screw you for more money. Greed! In response ... Still awaiting your request. Here is a reference number for my purchase back in 2012 for a stand alone program that no longer functions as it should. ref 37244018

Best support team ever I was contacted their support team because I was scammed by 3rd party seller. Provided all the information and being honest. I am amazed, Malwarebytes just gave me 1 year premium licence what I originally purchased. Thank you very much!