What's my "goto" tool - Malwarebytes!!! I've been using Malwarebytes since appx 2010, for my own systems, as well as troubleshooting customer systems. While there are some things that I'd like to see a little differently, my overall experience is, in 2 words, "Freakin' Awesome"! 1) I've never had a total failure with Malwarebytes, that's one of the reasons I rely so heavily on it, and 2) If I have "issues" or need some assistance, their Tech Support is readily available, and we've ALWAYS resolved the issue. My most recent issue wa with an installation where the license key, although valid, would not refresh beyond the previous end date. It took a little but we resolved it in pretty short order., One of the "issues" I have is that Tech Support is on the other side of the world. They follow a book of "procedural steps", and sometimes it takes a more human "approach" to get to the root of the issue. That being said...I would NOT trade Malwarebytes for ANY of my other tools. IT is ALWAYS my 1st attack tool!!!

Company keeps renewing my subscription… Company keeps renewing my subscription even though I haven't used their software in more than at least a year and have not had their software installed on any of my devices for at least the same amount of time. My credit card company is investigating them for fraudulent charges.

Terrible customer service. Terrible customer service. Purchased the software tool Sunday 21st April. Unable to access account. Have sent multiple requests to their support team for help - I am being blatantly ignored. It's three days tomorrow since I purchased the software and I am still yet to be able to access my account. I've requested a full refund as they are not even acknowledging my polite requests to help. I expected more from such a good brand. Its not on and I am now £79.00 out of pocket and not sure how to get my money back as they don't respond. BE CAREFUL

I am an active user of Request for Automatic Extension Database Update… I am an active user of Malwarebytes Browser Guard and I am experiencing an issue with the extension database update. After the initial installation, the extension still detects the old database. Some websites that should have been unblocked are still blocked. Therefore, I would like to propose an automatic update feature for the extension database. This feature would be very helpful to ensure that we always have the latest database and can access websites that should not be blocked. Thank you for considering my request. I look forward to seeing this improvement in the next update.

Dodgy license renewal and refunds practices I have a problem with a licence renewal and asked Malwarebytes to refund me. They did without any difficulty - but then 10 weeks later I am battling with their billing partner (2Checkout / Veifone) to get my money back. I created a Trustpilot review for 2Checkout and found out that hundreds of posts complained about similar issues. Product vendors like Malwarebytes are aware of those issues with their 'partner'. So, as consumers, why bother witing negative reviews about those intermediaries, whom we didn't contract with in the first place, when vendors like Malwarebytes are responsible; they buy time from their 'partners' until we eventually give up on our legitimate claims.