Support is incredible! We just had our vehicles installed with GPS Asset Tracking by GPS Insight. It seems there are a number of providers for this service (I reached out to 3 or 4), but very happy we went with GPS Insight. The value for the investment is incredible. There have been multiple contacts for questions through the sales process, post-sales and pre-install, and now post-install. Any of our questions have ALWAYS been answered extremely quickly - whether by phone or email. I'm actually blown away by the level of support we've gotten. We needed to delay our install date (our own fault) and GPS Insight was extremely flexible on the install date. So far, this has been an incredible experience. Highly recommended.

We haSignificant Issues with Support and Camera Systemve been using GPS Insight for… We have been using GPS Insight for monitoring our fleet's driving scores, which are crucial for our bonus structure. While the GPS telematics feature itself is satisfactory, we have encountered severe shortcomings with their support, communication, and camera systems that need addressing. Issues Faced: Camera Functionality: We experienced persistent issues with 5 of our cameras, which were critical for our operational needs. Despite multiple attempts to resolve these problems, it took over seven months for GPS Insight to respond, which is unacceptable in a business-critical environment. Support and Communication: The support from GPS Insight was considerably lacking. During incidents that required immediate attention, the delay in communication compounded our problems, notably during an accident that was poorly documented by the camera system, resulting in a legal setback for our company. Financial Impact: The resolution offered by GPS Insight was not proportional to the scale of inconvenience and financial strain their system failures caused. An offer to slightly reduce our agreement value felt insufficient against the backdrop of the issues faced. Comparison to Other Services: We recently signed with Samsara for our newest 12 vehicles. Their offering is not only 50% less expensive but also comes with a more manageable one-year commitment, highlighting a stark contrast in value and customer service. Conclusion: As a small business owner, my experience with GPS Insight has been profoundly disappointing. The lack of accountability and inadequate support have made it difficult to rely on their services for critical aspects of our operations. Moving forward, we hope to see improvements in their service delivery and customer care.

Reliable. Skilled. Our company has been using GPS Insight for many years with great success. We manage over 200 + vehicles with GPS Insight. We have received top notch Customer Service/Technical Staff. From reports to mapping, they will have you covered. Our account manager is the best, Thank you Antonio Fernandez

Platform/Service When utilizing this platform, I have found it to be very easy to navigate. Whenever there have been issues, the troubleshooting team is quick to respond with answers. One month where an issue arose that knocked out a few of our reporting devices; the Rhino team credited our account to offset the discrepancy- this was much appreciated.

We use GPS Insight primarily to track… We use GPS Insight primarily to track mileage for our record keeping. in general the product works well and if we have an issue the support team is always there to answer our questions