was very cordial and professional was very cordial and professional. answered and explained what i needed to know

Don't use Tresta if you have any need for a backend to process the backend information it produces I have worked with Tresta's sister company - Hosted Numbers - for over 10 years. 100% happy with Hosted Numbers. I tried Tresta because I needed my tracking phone numbers to be text-able. The problem is that Tresta has almost NO reporting functionality. That is, I have to manually process the all the data for the responses to the Tresta phone / text numbers I use which basically makes Tresta useless to me. I cannot afford to use Tresta without an adequate reporting backend like Hosted Numbers has. With Tresta one CANNOT pull in the data to an Excel spread sheet; you have to record each communication manually which is insane. Tresta surely is losing bucket loads of business because of the non-existent reporting back end. I WANT to use Tresta very much but they do not seem to have any intention or interest in building out the functionality of their back end. This must be done if they want to grow or even stay in business.

Brian in Tallahassee Brian in Tallahassee, FL really helped me with a difficult issue. For some reason I was not getting the notification on my cell phone with a client called and couldn't figure out why, I was quite frustrated. But thank God Brian came to my rescue that tried several trouble shooting techniques, discovered the problem and made the correction! He is a GENIUS and deserves a RAISE!! This resolution has my business line back up and running as it should. I can't tell you how appreciative I am that Brian was the one who took my call. I'm all smiles now!

1 star edited to 3 star due to customer service rep. I'm editing my review from a one star to a three just because of the quick response to resolve the problem that I am having. They haven't necessarily fixed the problem yet, but as a business owner I can definitely respect the fact that they have already reached out to me and that they stand behind the product and they are trying to find out why I'm having such difficulties. I was told they would be reaching back out to me to let me know what they find.

Just moved to Tresta from a competitor… Just moved to Tresta from a competitor product that was 3x the price. Been using the Tresta service for about 4 days vs 1 year with previous provider. I am in Canada with IPhone 11 Max. Pros: Better audio quality, better transparency about what the app is ‘doing’ - it explains how the outbound calls work and why it’s dialing your 1-800# first. Gives the option to accept or reject the call, and you can see the call ID - great to avoid nuisance calls. Easier voicemail access and notifications. Way better price with the feel of a scrappy upstart Cons Is there a call blocking feature? If there is I can’t find it so far.