Amazing Experience Great people, very smooth process, and best of all my PC is amazing. It looks amazing and runs very smoothly. Not one complain from me, I will be shopping with them more and soon 🙏🏽

Great product, great service, great company. Found out about this company through word of mouth and wanted to try them out. Couldn’t be more happy. Customer service was top notch, Adele was able to sit down with me and talk cost savings and still getting the performance out the computer I needed. I ended up purchasing two PC and within three weeks (hell of a turn around from a ground up build and parts being shipped). After the purchase I received a follow up text asking how satisfied I was (extremely) and was informed of any issues that may pop up to contact them immediately for trouble shooting or warranty replacement. Great guy, very sincere and eager to work WITH you. Highly recommend and will be our ch asking more from them in the future.

No support, poor service. I had purchased 2 gaming computers for my kids in December. After after about 6-7 months, one of the motherboards LAN port went bad. I tried to RMA the motherboard through the manufacturer myself. They would not honor it due to it being a prebuilt PC. According to their (Optimaltex) they claim to warranty their parts for 1 year. I left several messages on social media, no response. So I emailed the "support" tab on their website, still no response. I finally took to Google and found a number for an employee of theirs. I contacted that person and they said to give them the serial number and all that so they could start an RMA process. Also said to use the "messages" tab on their wesite because they usually do not check the support messages. Well, here we are, still no response after several messages. This was a month ago since I called. I almost forgot to mention, they didn't even include the 6 RGB fans that I had paid for in these builds. And one power cord was missing. At least they did reimburse me for the fans, but I had to go and buy a new power cord. I never recieved a new cord they said they sent. I normally build my own PCs, but I was in a pinch and decided to go with this company. Terrible decision on my part. Convienence isn't always better.

DONT WASTE YOUR MONEY LIKE ME Ordered a pc in February, they told me mid April. Mid April I reached out and they said GPUs on back order, and to check back in July and if at that point they still don’t come they’d refund me. I gave them an extra week or so and here I am, early august, no computer and no refund and now, im not receiving anything back from their business pages. No telephone number to call and the Business emails are NOT being replied to either. Terrible customer service. Hyped you up with low prices to get you to confirm an order then beg you to stay and stick around because they don’t have in stock what you ordered. If you order with OptimalTex, you’re literally just throwing away your money. Order elsewhere. 10/10 DO NOT RECOMMEND.

I have requested a refund for my order… I have requested a refund for my order that has not been completed. I requested the refund on the 7th of June. OptimalTex stated that they will process my request and consider it approved. I messaged them on the 22nd of June and OptimalTex stated they will check the account that day and will send a refund confirmation. I have yet to receive any of these.