Love u guys Love u guys, been your customer for about 2 years.. nothing to complain, from negotiating deals to shutting down our services due to Covid.. support is amazing as well, even after services down you helped us to get it up to restore some files we thought we lost.. I appreciate that big time.. Rafael Fernandes

A Dozen+ Years and a Dozen+ Servers Can't Be Wrong I've been with Hivelocity for more than a decade. I've had several servers of my own, plus I've recommended to many clients, and none of us has ever had any issues. The sales team and support team have been consistently the best in the industry....and I've been in this industry for around 30 years! I don't know how to recommend them any higher, but I would if I could. Thanks Hivelocity for always delivering above and beyond expectations.

Maybe Customer Service Isn't Dead In a world where customer service is dead, Hivelocity really stands out. Their technicians are fast, knowledgeable, and friendly. They don't throw the ball back over the wall; instead, they work with you to find a resolution. I've been with Hivelocity for over a decade and couldn't be happier.

Worst customer service. IPs are cheap but worst customer service. Multiple issues with upgrades and server changes with things they don't allow us to do like with IPs edits. They don't read tickets or replies on tickets, mostly skim over them resulting in having to repeat multiple times. Messages to upper management who told be to reach out to them if we had another issue was also filtered and/ or ignored.

I've gotten several "instant" servers… I've gotten several "instant" servers that are claimed to be provided in 7 minutes. One time they took about 15 minutes. The other times several hours, and two days so far. It's hard to add ssh keys to a batch of servers. You need to do it manually one by one. You also need to add to cart individual servers, even if they are in fact the same server, or the same but in a different location, due to constraints in the UI that say there are no more available. Overall the process of requesting a server to be provisioned is very long both before and after purchase, and if you make a mistake and need to get a server refunded or reloaded, that also takes a long process of back and forth, chats, and paperwork. It's also impossible to set a single password for a batch of servers, which also makes it much harder to automate the process of adding the ssh keys on your end. Overall, adequate for a small number of servers if you're not in a rush (1-3). Provisory update: they have a great attitude in trying to solve things despite many things not "just working" at the first attempt and requiring manual checks and processes. Again I stress the very positive attitude but we agreed a certain number of servers deployed by today, paid for it, and so far at end of day I have gotten about a third of them and an "I don’t know that we have any capacity left. Will of course refund whatever we can’t provide." I've been a difficult user but if they make you pay and can't rely on availability quoted and committed two days ago it's obviously a problem.