My best experience with servers In the last 6 years I used the services of Amazon Cloud, Google Cloud, Alibaba Cloud, Microsoft Azure, OVH, RamNode, Digital Ocean, Vultr, TurnKeyInternet, Velia, and another one so cheap run by 1 guy which I don't remember. Even if I can say those services were good with a good support team, I must say Hivelocity gave me the best experience, with an extremely FAST an useful support. I'm not a IT professional but honestly I prefer to do everything by myself, and with their services I could go from an empty drive to a custom compiled kernel/image on a bare metal machine "overclocked" in the BIOS with recent Intel CPU. No downtime, at least the machine was up for months and I logged in 2/3 times a day and I never had any problem. And what made the difference is the PRICE for the VALUE. One simple Hivelocity bare metal server did the job of 23 Digital Ocean's VPS I was using when I chose to move.

I've gotten several "instant" servers… I've gotten several "instant" servers that are claimed to be provided in 7 minutes. One time they took about 15 minutes. The other times several hours, and two days so far. It's hard to add ssh keys to a batch of servers. You need to do it manually one by one. You also need to add to cart individual servers, even if they are in fact the same server, or the same but in a different location, due to constraints in the UI that say there are no more available. Overall the process of requesting a server to be provisioned is very long both before and after purchase, and if you make a mistake and need to get a server refunded or reloaded, that also takes a long process of back and forth, chats, and paperwork. It's also impossible to set a single password for a batch of servers, which also makes it much harder to automate the process of adding the ssh keys on your end. Overall, adequate for a small number of servers if you're not in a rush (1-3). Provisory update: they have a great attitude in trying to solve things despite many things not "just working" at the first attempt and requiring manual checks and processes. Again I stress the very positive attitude but we agreed a certain number of servers deployed by today, paid for it, and so far at end of day I have gotten about a third of them and an "I don’t know that we have any capacity left. Will of course refund whatever we can’t provide." I've been a difficult user but if they make you pay and can't rely on availability quoted and committed two days ago it's obviously a problem.

Eli from NY is a great resource We've been a colocation customer for about a year now. I wanted to come here to praise one specific employee. Eli from Hivelocity's NY dc is one of the nicest people I have ever met in my life. He genuinely cares about our experience, always wants to help us with problems, and provides excellent advice in all situations we have needed it. I don't usually write reviews but I had to come here to talk about him. He has made our Hivelocity experience great and I really appreciate him for it.

I have a small VPS server but they… I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers. Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

Abuse Team Did Not Actually Investigate, Sided With a Groomer, Silenced Victims I run a social media site with ~60 active users on my server. Recently, one of the more well-known users on my site was revealed to have been grooming minors and abusing their partner. They were swiftly banned, and the community was informed to break contact with that individual, including anonymous testimony and censored evidence from some of the victims. Unfortunately, that individual filed an abuse complaint to Hivelocity, with links to the posts, claiming harassment despite the posts specifically saying to disconnect from the individual. My belief was that because Hivelocity is considered a white-glove service, they'd thoroughly investigate the abuse complaints and recognize that the abuse reports were made falsely. Unfortunately, this was not the case. Despite providing explanations, the Hivelocity Abuse Team would only reply to me with the simple reply of "Case remains open pending removal of posts." This happened repeatedly over the last month. Any time a survivor would even mention the individual, a new abuse report would go to Hivelocity, and Hivelocity would tell me to take the post down. This is a VERY dangerous precedent to set, and basically makes it an unsafe provider, considering anyone is capable of forcing me to remove content, simply by falsely reporting a post to Hivelocity. +1 star because their tech support is genuinely good. But... I can't trust Hivelocity.