Lack of DDoS Protection Over the years, what was previously a 5-star service has degraded into a rather unhealthy and frankly appalling partnership. Hivelocity currently hosts around five machines, making up around 5% of our infrastructure overall. Of the numerous DCs we have worked with over the years, they have put in place more null routes on those 5 machines in one night, than we have received over a 7-year period across the other 95% of our infrastructure. Their DDOS 'mitigation', even at the paid level isn't mitigation, but instead a direct null of the IP address. There appears to be no filtering as part of the paid service. Support appears to have no understanding of how DDOS attacks work, and simply null route an IP address until an attack subsides - that doesn't feel particularly effective, given we have been forced into an outage due to their lack of protection for 5 hours so far this morning. Appalling service overall.

Top notch Customer Service Top notch Customer Service. Stellar bandwidth performance. Active social media. In the rare event that there is a network issue (saw one over two years), these guys and gals are quick to keep you updated as to what's going on and what's to be expected.

Abuse Team Did Not Actually Investigate, Sided With a Groomer, Silenced Victims I run a social media site with ~60 active users on my server. Recently, one of the more well-known users on my site was revealed to have been grooming minors and abusing their partner. They were swiftly banned, and the community was informed to break contact with that individual, including anonymous testimony and censored evidence from some of the victims. Unfortunately, that individual filed an abuse complaint to Hivelocity, with links to the posts, claiming harassment despite the posts specifically saying to disconnect from the individual. My belief was that because Hivelocity is considered a white-glove service, they'd thoroughly investigate the abuse complaints and recognize that the abuse reports were made falsely. Unfortunately, this was not the case. Despite providing explanations, the Hivelocity Abuse Team would only reply to me with the simple reply of "Case remains open pending removal of posts." This happened repeatedly over the last month. Any time a survivor would even mention the individual, a new abuse report would go to Hivelocity, and Hivelocity would tell me to take the post down. This is a VERY dangerous precedent to set, and basically makes it an unsafe provider, considering anyone is capable of forcing me to remove content, simply by falsely reporting a post to Hivelocity. +1 star because their tech support is genuinely good. But... I can't trust Hivelocity.

Having 7x24 access to "live" tech… Having 7x24 access to "live" tech support in the United States is worth it's weight in gold. When you factor in HiVelocity's very competitive pricing - they're hard if not impossible to beat. Because of really bad tech support with another firm, I've recently made the decision to use HiVelocity for ALL my dedicated server needs.

Hivelocity continues to impress I've had servers with Hivelocity for nearly 5 years now. In that time I've yet to experience a single network drop. We've had a few instances of hardware failing, however the support team is always on top of it quickly and usually has a resolution in less than an hour. I had a problem with a Linux server that I just couldn't solve. I contacted support and they were able to identify the problem. Resolve it and get my services back online with little downtime. This really saved us from a world of trouble. So far hosting with HV has been a great call.