I have a small VPS server but they… I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers. Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

Having 7x24 access to "live" tech… Having 7x24 access to "live" tech support in the United States is worth it's weight in gold. When you factor in HiVelocity's very competitive pricing - they're hard if not impossible to beat. Because of really bad tech support with another firm, I've recently made the decision to use HiVelocity for ALL my dedicated server needs.

Fantastic service Fantastic service. I've been with Hivelocity for about 8 years now. Being a novice, they are superb getting me through lots of issues I've faced over the years. From migration to simple DNS issues I had faced, their support to billings everything has been utter bliss. I don't think I'll be switching anytime in the future, they have gotten a customer for life.

Maybe Customer Service Isn't Dead In a world where customer service is dead, Hivelocity really stands out. Their technicians are fast, knowledgeable, and friendly. They don't throw the ball back over the wall; instead, they work with you to find a resolution. I've been with Hivelocity for over a decade and couldn't be happier.

Worst customer service. IPs are cheap but worst customer service. Multiple issues with upgrades and server changes with things they don't allow us to do like with IPs edits. They don't read tickets or replies on tickets, mostly skim over them resulting in having to repeat multiple times. Messages to upper management who told be to reach out to them if we had another issue was also filtered and/ or ignored.