Abuse Team Did Not Actually Investigate, Sided With a Groomer, Silenced Victims I run a social media site with ~60 active users on my server. Recently, one of the more well-known users on my site was revealed to have been grooming minors and abusing their partner. They were swiftly banned, and the community was informed to break contact with that individual, including anonymous testimony and censored evidence from some of the victims. Unfortunately, that individual filed an abuse complaint to Hivelocity, with links to the posts, claiming harassment despite the posts specifically saying to disconnect from the individual. My belief was that because Hivelocity is considered a white-glove service, they'd thoroughly investigate the abuse complaints and recognize that the abuse reports were made falsely. Unfortunately, this was not the case. Despite providing explanations, the Hivelocity Abuse Team would only reply to me with the simple reply of "Case remains open pending removal of posts." This happened repeatedly over the last month. Any time a survivor would even mention the individual, a new abuse report would go to Hivelocity, and Hivelocity would tell me to take the post down. This is a VERY dangerous precedent to set, and basically makes it an unsafe provider, considering anyone is capable of forcing me to remove content, simply by falsely reporting a post to Hivelocity. +1 star because their tech support is genuinely good. But... I can't trust Hivelocity.

Maybe Customer Service Isn't Dead In a world where customer service is dead, Hivelocity really stands out. Their technicians are fast, knowledgeable, and friendly. They don't throw the ball back over the wall; instead, they work with you to find a resolution. I've been with Hivelocity for over a decade and couldn't be happier.

I have a small VPS server but they… I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers. Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

We've been with several hosting… We've been with several hosting providers in the past. Hivelocity is by far the best ones. Why? 1. There are almost no downtimes 2. When there are problems - their technical support answers super fast 3. When they answer - they answer to the point and don't give the robotic answers 4. Their services aren't the cheapest ones, but certainly worth the price.

Love u guys Love u guys, been your customer for about 2 years.. nothing to complain, from negotiating deals to shutting down our services due to Covid.. support is amazing as well, even after services down you helped us to get it up to restore some files we thought we lost.. I appreciate that big time.. Rafael Fernandes