Hivelocity continues to impress I've had servers with Hivelocity for nearly 5 years now. In that time I've yet to experience a single network drop. We've had a few instances of hardware failing, however the support team is always on top of it quickly and usually has a resolution in less than an hour. I had a problem with a Linux server that I just couldn't solve. I contacted support and they were able to identify the problem. Resolve it and get my services back online with little downtime. This really saved us from a world of trouble. So far hosting with HV has been a great call.

Excellent Service at a Great Price Excellent Service at a Great Price I can't speak more highly about the tech support. This is the key differentiator between hosting companies in my opinion. Without exception, they have in-depth knowledge and diagnose and solve issues that come up quickly. On top of that, they are on-site so they can pop over to check the hardware anytime. Server and networks are high-speed and well-maintained, and all this for a great price.

Having 7x24 access to "live" tech… Having 7x24 access to "live" tech support in the United States is worth it's weight in gold. When you factor in HiVelocity's very competitive pricing - they're hard if not impossible to beat. Because of really bad tech support with another firm, I've recently made the decision to use HiVelocity for ALL my dedicated server needs.

Hivelocity I've been utilizing Hivelocity's services for several months now, and i must say, i have nothing but positive feedback. Their servers are reliable and their API is incredibly useful. However, what truly sets this company apart is their exceptional customer care and support team. Their representatives are not only kind but also highly professional.

Lack of DDoS Protection Over the years, what was previously a 5-star service has degraded into a rather unhealthy and frankly appalling partnership. Hivelocity currently hosts around five machines, making up around 5% of our infrastructure overall. Of the numerous DCs we have worked with over the years, they have put in place more null routes on those 5 machines in one night, than we have received over a 7-year period across the other 95% of our infrastructure. Their DDOS 'mitigation', even at the paid level isn't mitigation, but instead a direct null of the IP address. There appears to be no filtering as part of the paid service. Support appears to have no understanding of how DDOS attacks work, and simply null route an IP address until an attack subsides - that doesn't feel particularly effective, given we have been forced into an outage due to their lack of protection for 5 hours so far this morning. Appalling service overall.