My best experience with servers In the last 6 years I used the services of Amazon Cloud, Google Cloud, Alibaba Cloud, Microsoft Azure, OVH, RamNode, Digital Ocean, Vultr, TurnKeyInternet, Velia, and another one so cheap run by 1 guy which I don't remember. Even if I can say those services were good with a good support team, I must say Hivelocity gave me the best experience, with an extremely FAST an useful support. I'm not a IT professional but honestly I prefer to do everything by myself, and with their services I could go from an empty drive to a custom compiled kernel/image on a bare metal machine "overclocked" in the BIOS with recent Intel CPU. No downtime, at least the machine was up for months and I logged in 2/3 times a day and I never had any problem. And what made the difference is the PRICE for the VALUE. One simple Hivelocity bare metal server did the job of 23 Digital Ocean's VPS I was using when I chose to move.

Worst customer service. IPs are cheap but worst customer service. Multiple issues with upgrades and server changes with things they don't allow us to do like with IPs edits. They don't read tickets or replies on tickets, mostly skim over them resulting in having to repeat multiple times. Messages to upper management who told be to reach out to them if we had another issue was also filtered and/ or ignored.

I have a small VPS server but they… I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers. Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

A Dozen+ Years and a Dozen+ Servers Can't Be Wrong I've been with Hivelocity for more than a decade. I've had several servers of my own, plus I've recommended to many clients, and none of us has ever had any issues. The sales team and support team have been consistently the best in the industry....and I've been in this industry for around 30 years! I don't know how to recommend them any higher, but I would if I could. Thanks Hivelocity for always delivering above and beyond expectations.

Having 7x24 access to "live" tech… Having 7x24 access to "live" tech support in the United States is worth it's weight in gold. When you factor in HiVelocity's very competitive pricing - they're hard if not impossible to beat. Because of really bad tech support with another firm, I've recently made the decision to use HiVelocity for ALL my dedicated server needs.