Top notch Customer Service Top notch Customer Service. Stellar bandwidth performance. Active social media. In the rare event that there is a network issue (saw one over two years), these guys and gals are quick to keep you updated as to what's going on and what's to be expected.

I have a small VPS server but they… I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers. Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

Worst customer service. IPs are cheap but worst customer service. Multiple issues with upgrades and server changes with things they don't allow us to do like with IPs edits. They don't read tickets or replies on tickets, mostly skim over them resulting in having to repeat multiple times. Messages to upper management who told be to reach out to them if we had another issue was also filtered and/ or ignored.

Hivelocity continues to impress I've had servers with Hivelocity for nearly 5 years now. In that time I've yet to experience a single network drop. We've had a few instances of hardware failing, however the support team is always on top of it quickly and usually has a resolution in less than an hour. I had a problem with a Linux server that I just couldn't solve. I contacted support and they were able to identify the problem. Resolve it and get my services back online with little downtime. This really saved us from a world of trouble. So far hosting with HV has been a great call.

Hivelocity I've been utilizing Hivelocity's services for several months now, and i must say, i have nothing but positive feedback. Their servers are reliable and their API is incredibly useful. However, what truly sets this company apart is their exceptional customer care and support team. Their representatives are not only kind but also highly professional.