Abuse Team Did Not Actually Investigate, Sided With a Groomer, Silenced Victims I run a social media site with ~60 active users on my server. Recently, one of the more well-known users on my site was revealed to have been grooming minors and abusing their partner. They were swiftly banned, and the community was informed to break contact with that individual, including anonymous testimony and censored evidence from some of the victims. Unfortunately, that individual filed an abuse complaint to Hivelocity, with links to the posts, claiming harassment despite the posts specifically saying to disconnect from the individual. My belief was that because Hivelocity is considered a white-glove service, they'd thoroughly investigate the abuse complaints and recognize that the abuse reports were made falsely. Unfortunately, this was not the case. Despite providing explanations, the Hivelocity Abuse Team would only reply to me with the simple reply of "Case remains open pending removal of posts." This happened repeatedly over the last month. Any time a survivor would even mention the individual, a new abuse report would go to Hivelocity, and Hivelocity would tell me to take the post down. This is a VERY dangerous precedent to set, and basically makes it an unsafe provider, considering anyone is capable of forcing me to remove content, simply by falsely reporting a post to Hivelocity. +1 star because their tech support is genuinely good. But... I can't trust Hivelocity.

I have a small VPS server but they… I have a small VPS server but they treat me like an Enterprise with 20 dedicated servers. Their VPS service is somewhat new as they've specialized in colo or dedicated so there have been a couple of hiccups but they've listened to me with their brains engaged, and responded from knowledge (and not a script) and gave me either good advice, resolved the issue, and or pointed me to good documentation for self service. I truly hope they don't change. (other than to get a few new services up and running like the cloud server) Very Very happy.

Fantastic service Fantastic service. I've been with Hivelocity for about 8 years now. Being a novice, they are superb getting me through lots of issues I've faced over the years. From migration to simple DNS issues I had faced, their support to billings everything has been utter bliss. I don't think I'll be switching anytime in the future, they have gotten a customer for life.

Zero downtime While support was great, the thing that stood out was what did not happen. No downtime, no network issues, no problems. Coupled with predictable pricing (looking at you AWS/Azure/Google Cloud) I can highly recommend Hivelocity

My best experience with servers In the last 6 years I used the services of Amazon Cloud, Google Cloud, Alibaba Cloud, Microsoft Azure, OVH, RamNode, Digital Ocean, Vultr, TurnKeyInternet, Velia, and another one so cheap run by 1 guy which I don't remember. Even if I can say those services were good with a good support team, I must say Hivelocity gave me the best experience, with an extremely FAST an useful support. I'm not a IT professional but honestly I prefer to do everything by myself, and with their services I could go from an empty drive to a custom compiled kernel/image on a bare metal machine "overclocked" in the BIOS with recent Intel CPU. No downtime, at least the machine was up for months and I logged in 2/3 times a day and I never had any problem. And what made the difference is the PRICE for the VALUE. One simple Hivelocity bare metal server did the job of 23 Digital Ocean's VPS I was using when I chose to move.