Fantastic service Fantastic service. I've been with Hivelocity for about 8 years now. Being a novice, they are superb getting me through lots of issues I've faced over the years. From migration to simple DNS issues I had faced, their support to billings everything has been utter bliss. I don't think I'll be switching anytime in the future, they have gotten a customer for life.

Excellent Service at a Great Price Excellent Service at a Great Price I can't speak more highly about the tech support. This is the key differentiator between hosting companies in my opinion. Without exception, they have in-depth knowledge and diagnose and solve issues that come up quickly. On top of that, they are on-site so they can pop over to check the hardware anytime. Server and networks are high-speed and well-maintained, and all this for a great price.

Lack of DDoS Protection Over the years, what was previously a 5-star service has degraded into a rather unhealthy and frankly appalling partnership. Hivelocity currently hosts around five machines, making up around 5% of our infrastructure overall. Of the numerous DCs we have worked with over the years, they have put in place more null routes on those 5 machines in one night, than we have received over a 7-year period across the other 95% of our infrastructure. Their DDOS 'mitigation', even at the paid level isn't mitigation, but instead a direct null of the IP address. There appears to be no filtering as part of the paid service. Support appears to have no understanding of how DDOS attacks work, and simply null route an IP address until an attack subsides - that doesn't feel particularly effective, given we have been forced into an outage due to their lack of protection for 5 hours so far this morning. Appalling service overall.

Game server hardware. We host our game server network on Hivelocity's bare metal hardware. We have used a few different providers and have never had more consistent performance than we do now. They are quick to respond to requests with their on-site techs.

Incredible tech support My business sites were down (not because of Hivelocity) and everyone of their support personnel helped me with the issue until it was resolved. It was probably over 10 hours of phone calls and emails. Douglas especially was a godsend. He got the other company on a 3 way call and wouldn't quit until the problem was resolved. So grateful for their expertise, patience and professionalism.