Hivelocity I've been utilizing Hivelocity's services for several months now, and i must say, i have nothing but positive feedback. Their servers are reliable and their API is incredibly useful. However, what truly sets this company apart is their exceptional customer care and support team. Their representatives are not only kind but also highly professional.

Having 7x24 access to "live" tech… Having 7x24 access to "live" tech support in the United States is worth it's weight in gold. When you factor in HiVelocity's very competitive pricing - they're hard if not impossible to beat. Because of really bad tech support with another firm, I've recently made the decision to use HiVelocity for ALL my dedicated server needs.

We've been with several hosting… We've been with several hosting providers in the past. Hivelocity is by far the best ones. Why? 1. There are almost no downtimes 2. When there are problems - their technical support answers super fast 3. When they answer - they answer to the point and don't give the robotic answers 4. Their services aren't the cheapest ones, but certainly worth the price.

Zero downtime While support was great, the thing that stood out was what did not happen. No downtime, no network issues, no problems. Coupled with predictable pricing (looking at you AWS/Azure/Google Cloud) I can highly recommend Hivelocity

I've gotten several "instant" servers… I've gotten several "instant" servers that are claimed to be provided in 7 minutes. One time they took about 15 minutes. The other times several hours, and two days so far. It's hard to add ssh keys to a batch of servers. You need to do it manually one by one. You also need to add to cart individual servers, even if they are in fact the same server, or the same but in a different location, due to constraints in the UI that say there are no more available. Overall the process of requesting a server to be provisioned is very long both before and after purchase, and if you make a mistake and need to get a server refunded or reloaded, that also takes a long process of back and forth, chats, and paperwork. It's also impossible to set a single password for a batch of servers, which also makes it much harder to automate the process of adding the ssh keys on your end. Overall, adequate for a small number of servers if you're not in a rush (1-3). Provisory update: they have a great attitude in trying to solve things despite many things not "just working" at the first attempt and requiring manual checks and processes. Again I stress the very positive attitude but we agreed a certain number of servers deployed by today, paid for it, and so far at end of day I have gotten about a third of them and an "I don’t know that we have any capacity left. Will of course refund whatever we can’t provide." I've been a difficult user but if they make you pay and can't rely on availability quoted and committed two days ago it's obviously a problem.