Fantastic service Fantastic service. I've been with Hivelocity for about 8 years now. Being a novice, they are superb getting me through lots of issues I've faced over the years. From migration to simple DNS issues I had faced, their support to billings everything has been utter bliss. I don't think I'll be switching anytime in the future, they have gotten a customer for life.

Worst customer service. IPs are cheap but worst customer service. Multiple issues with upgrades and server changes with things they don't allow us to do like with IPs edits. They don't read tickets or replies on tickets, mostly skim over them resulting in having to repeat multiple times. Messages to upper management who told be to reach out to them if we had another issue was also filtered and/ or ignored.

We've been with several hosting… We've been with several hosting providers in the past. Hivelocity is by far the best ones. Why? 1. There are almost no downtimes 2. When there are problems - their technical support answers super fast 3. When they answer - they answer to the point and don't give the robotic answers 4. Their services aren't the cheapest ones, but certainly worth the price.

Maybe Customer Service Isn't Dead In a world where customer service is dead, Hivelocity really stands out. Their technicians are fast, knowledgeable, and friendly. They don't throw the ball back over the wall; instead, they work with you to find a resolution. I've been with Hivelocity for over a decade and couldn't be happier.

Zero downtime While support was great, the thing that stood out was what did not happen. No downtime, no network issues, no problems. Coupled with predictable pricing (looking at you AWS/Azure/Google Cloud) I can highly recommend Hivelocity