Eli from NY is a great resource We've been a colocation customer for about a year now. I wanted to come here to praise one specific employee. Eli from Hivelocity's NY dc is one of the nicest people I have ever met in my life. He genuinely cares about our experience, always wants to help us with problems, and provides excellent advice in all situations we have needed it. I don't usually write reviews but I had to come here to talk about him. He has made our Hivelocity experience great and I really appreciate him for it.

Lack of DDoS Protection Over the years, what was previously a 5-star service has degraded into a rather unhealthy and frankly appalling partnership. Hivelocity currently hosts around five machines, making up around 5% of our infrastructure overall. Of the numerous DCs we have worked with over the years, they have put in place more null routes on those 5 machines in one night, than we have received over a 7-year period across the other 95% of our infrastructure. Their DDOS 'mitigation', even at the paid level isn't mitigation, but instead a direct null of the IP address. There appears to be no filtering as part of the paid service. Support appears to have no understanding of how DDOS attacks work, and simply null route an IP address until an attack subsides - that doesn't feel particularly effective, given we have been forced into an outage due to their lack of protection for 5 hours so far this morning. Appalling service overall.

Fantastic service Fantastic service. I've been with Hivelocity for about 8 years now. Being a novice, they are superb getting me through lots of issues I've faced over the years. From migration to simple DNS issues I had faced, their support to billings everything has been utter bliss. I don't think I'll be switching anytime in the future, they have gotten a customer for life.

Hivelocity continues to impress I've had servers with Hivelocity for nearly 5 years now. In that time I've yet to experience a single network drop. We've had a few instances of hardware failing, however the support team is always on top of it quickly and usually has a resolution in less than an hour. I had a problem with a Linux server that I just couldn't solve. I contacted support and they were able to identify the problem. Resolve it and get my services back online with little downtime. This really saved us from a world of trouble. So far hosting with HV has been a great call.

I've gotten several "instant" servers… I've gotten several "instant" servers that are claimed to be provided in 7 minutes. One time they took about 15 minutes. The other times several hours, and two days so far. It's hard to add ssh keys to a batch of servers. You need to do it manually one by one. You also need to add to cart individual servers, even if they are in fact the same server, or the same but in a different location, due to constraints in the UI that say there are no more available. Overall the process of requesting a server to be provisioned is very long both before and after purchase, and if you make a mistake and need to get a server refunded or reloaded, that also takes a long process of back and forth, chats, and paperwork. It's also impossible to set a single password for a batch of servers, which also makes it much harder to automate the process of adding the ssh keys on your end. Overall, adequate for a small number of servers if you're not in a rush (1-3). Provisory update: they have a great attitude in trying to solve things despite many things not "just working" at the first attempt and requiring manual checks and processes. Again I stress the very positive attitude but we agreed a certain number of servers deployed by today, paid for it, and so far at end of day I have gotten about a third of them and an "I don’t know that we have any capacity left. Will of course refund whatever we can’t provide." I've been a difficult user but if they make you pay and can't rely on availability quoted and committed two days ago it's obviously a problem.