So far, so good! I subscribed to IDrive because I read that it offered the best value and great customer service. So far, that has proven accurate. I used the Express Backup option, the hard drive arrived within a day or two, and transferring my data was easy. I just mailed it back yesterday, but I expect a similarly smooth and user-friendly process once IDrive receives it and makes it available in the cloud. So far, so good!

CONTINUE TO BE DISCONNECTED WITH TECHNICAL SUPPORT TOTALLY USELESS - GO ELSEWHERE - I NEED HELP AND HAVE BEEN DISCONNECTED OVER AND OVER AND OVER AGAIN WHEN SPEAKING WITH SUPPORT CAN'T REACH ANYONE VIA LIVE CHAT EITHER. YOU DID RESPONDE TO MY PREVIOUS REVIEW SAYING TO EMAIL publicrelations and they could help - really??? I don't have time to email anyone and wait for a response. TOTALLY USELESS I've been trying to reach support and have been disconnected 3 times. Tried live chat also to no avail. Guess your support isn't as advertised. I need live help.

Fast, reliable, low cost and easy to use. I needed a storage for pictures and other valuable documents for private useage . I have tried ASUS Cloud, Amazon, Google and a couple of others and all of them fails on backing up some files, the less functional mobile application stability, too complicated or is ridiculously expensive. All felt weak on encryption security. IDRIVE works perfect for me and shows great stability also on Iphone. They also offer private keys for security and theat is quite unique. I don't feel great to share things to Google or any country in ASIA. On top, it doesn't cost a fortune. I am so excited, i found IDRIVE which is reliable, cheap and also very fast. IDrive is quite ahead of the competition.

Very bad Good: Cheap and supports external drive sync. Bad: extremely slow, unreliable sync (doesn't always detect changes, sometimes Windows service just doesn't run), bandwidth "intelligent" feature doesn't work. On top of that, awful UI, and dodgy behaviour, including app adding shortcut to Desktop every time it starts. Would not recommend.

Gets the job done, simple to use. I have been using IDrive for several months now, and it is doing a great job of backing up my primary C drive as well as my two auxiliary drives full of RAW format photos and 4k video footage. It is simple to use and set up, and seems good enough for pro use. It also doesn't put too much of a load on the system unlike some competing products. I'm glad I purchased it, and it's a good value.