I have been using webroot for five plus… I have been using webroot for five plus years. When I had an issue I called support. The support tech said that in order for the issue to be fixed I had to pay $165.00. I only wanted them to restart the software to protect my PC, I had already paid for a three year subscription. I believe it is Webroot's tactic to try to charge when all you need is something simple like restart the software. I am very disappointed in Webroot since I have been happy with them for a while. I chose to uninstall the software and I purchased another protection software even thought I had 200 days left on my subscription.

It's like a Malware I've used Webroot for quite a few years but only just realised it's worse than many of the Scam cowboys on the internet it's supposed to protect you from. Webroot CAPTURES your PC and it's very difficult to get rid of it. Because Webroot now charges ridiculous prices for renewal, especially for customers outside the USA/Canada, I decided to delete it and install a different software. It's then I find Webroot does EVERYTHING it can to STOP you deleting it.. It's CAPTURED your computer. You need to be a computer expert to be able to find the tricks to get this MALWARE out of your computer. It's worse than any Malware software I've seen before. I warn anyone thinking of installing it to BEWARE !!

Been Webroot customer since Window's Vista. Webroot came with the computer I bought over 20 yesterday ago. Windows came with a program I needed to renew but I couldn't get their attention so I go to renew Webroot and got a human being on the first try and was told their security programs offered what I was trying to renew with Windows. I always renew for multiple years. The websites I go to shows it is accepted as safe with the Webroot logo in the upper right corner. I have had a few more desktops since and just change over to the new one. My household has several computers and webroot takes care of all of them.

No internet access and still no access on the website I have not had any issues on my desktop, however, when I try to log in the website, it kept saying to enter my key word, I did and website would not let me log in. Even today, I'm not able to log in through the website, but ever since I renewed my subscription, My desktop icon works fine. I would say since a year and currently I am not able to log into the website. I don't know why. it lets me renew my subscription. I have tried several troubleshoots and have change password and still no luck; I have even email webroot and no replies or communication. It works perfect on my desktop. No internet access and no communication from webroot to correct this issue.

BUY WEBROOT Twice, as it will happen on the internet, my computer got hijacked by a virus that tells me to call a number to Microsoft (yea, right) to fix it. Within seconds, I turned off and rebooted the laptop, went to Webroot and performed an immediate scan. Bing, bang, bong... I was fine. ....... Also, when I changed computers after one got too old, Webroot help made the transition easy and seamless.