I was having an issue I was having an issue, logging on and extending to another laptop, would send me a link to change my password, then stated it didn't recognize my username. Thank goodness I had saved my original receipt from purchasing 3 pk. and forwarded to sales. I did not think I would get assistance as fast as I did (this day and time) Webroot proved me wrong!! Thank you for the fast assistance!

Since using webroot years ago. Since using webroot years ago, we have had no true issues with our computer. Webroot quietly monitors everything and does it in the background. We have used other systems in the past, and have found most are very obnoxious, and get in the way. Webroot is a wonderful system and we highly recommend it.

Great unobtrusive program taking care of business Over the years I have had probably 7 or 8 virus programs; some free but most had yearly subscriptions. I have had issues with everyone of them usually with disruptive updates or rebooting requirements which screwed up other things. This is the first program I can honestly say I have had zero issues with. It was recommended to the by the tech that fixed my pc the last time it went down due to some software corruption caused by a bad update. I hardly even know it's running most of the time. Keep up the good work and stay ahead of all the dangers out there.

I have been using webroot for five plus… I have been using webroot for five plus years. When I had an issue I called support. The support tech said that in order for the issue to be fixed I had to pay $165.00. I only wanted them to restart the software to protect my PC, I had already paid for a three year subscription. I believe it is Webroot's tactic to try to charge when all you need is something simple like restart the software. I am very disappointed in Webroot since I have been happy with them for a while. I chose to uninstall the software and I purchased another protection software even thought I had 200 days left on my subscription.

No internet access and still no access on the website I have not had any issues on my desktop, however, when I try to log in the website, it kept saying to enter my key word, I did and website would not let me log in. Even today, I'm not able to log in through the website, but ever since I renewed my subscription, My desktop icon works fine. I would say since a year and currently I am not able to log into the website. I don't know why. it lets me renew my subscription. I have tried several troubleshoots and have change password and still no luck; I have even email webroot and no replies or communication. It works perfect on my desktop. No internet access and no communication from webroot to correct this issue.