I have been using webroot for five plus… I have been using webroot for five plus years. When I had an issue I called support. The support tech said that in order for the issue to be fixed I had to pay $165.00. I only wanted them to restart the software to protect my PC, I had already paid for a three year subscription. I believe it is Webroot's tactic to try to charge when all you need is something simple like restart the software. I am very disappointed in Webroot since I have been happy with them for a while. I chose to uninstall the software and I purchased another protection software even thought I had 200 days left on my subscription.

Webroot Rocks ! Webroot has protected my devices for at least 2-3 years now, and I learned about it from my 35 year old son who was impressed with the level of protection and services for the cost. I'm not a computer genius by any means, but for my son it's part of his business and personal security. My older son 40 years old also uses it along with my wife and I who own a travel agency. If I ever hear different from my son, I'll do what he recommends but he's had Webroot longer than us by a ways, and is all about it.. Thank You for the protection, especially these days !

I was having an issue I was having an issue, logging on and extending to another laptop, would send me a link to change my password, then stated it didn't recognize my username. Thank goodness I had saved my original receipt from purchasing 3 pk. and forwarded to sales. I did not think I would get assistance as fast as I did (this day and time) Webroot proved me wrong!! Thank you for the fast assistance!

Might as well buy a brick Might as well buy a brick, tie it to your computer, and drop it in a large body of water, because that is essentially the same effect that this software has. A laptop with a 3ghz processor, 32 Gb of ram cant open a web page or even system settings in under 2 minutes because webroot cripples it. push control alt del and you wait three mins to open task manager. Cutting off web access is about the only way to get even a resemblance of control over the machine. In the end i gave up and used my personal PC, and told my boss that if he didn't replace Webroot with software that worked then Id work somewhere else, its that bad (im not even kidding ive registered on several job sites because im sick of this software making an 30min of work take a full 8 hour working day)

Have been very satisfied with Webroot. Have been very satisfied since converting to Webroot a few years ago. Only called once, when a ransomware demand popped up. Tech support answered the phone promptly and took steps to verify that Webroot software had caught and deflected that attack.