Right kind of service They went above and beyond with me. After getting a busted machine, they swapped it for a new one so fast -- wow! They sent me a new unit the same day that I called and then only after I go the replacement did the defective one go back to them (they paid for the return shipping on that too)! Awsome comapny!

Good Deal After doing my reseach, I bought from printers101 for not only the best price I could find, but after each phone call to them (I take my time to order, especially a $2000+ printer), I did not feel pressured to purchase at any time. Each rep answered my questions and that was it. I would buy from them again.

Definitely my new printing supplies company Excellent company! My supplies arrived fast and the prices were terrific. Excellent customer service as well when I needed them to help me figure out exactly what I needed. Friendly, knowledgeable and helpful. I'll be ordering from them again for sure.

We have stopped ordering from Printers101 We have no complaints about the toners we received or the speed of delivery of the toners. We don't even mind being asked to review vendors we use; however, the requests for reviews became excessive for a period of time and we had a bad experience that was the "last straw" that caused us to go elsewhere for our toner needs. I work for a law firm and we often have very strict deadlines me must meet. Often these deadlines come upon us suddenly, with multiple such deadlines in any given day. Over the course of a few months, we received several emails requesting reviews of Printers101 from a website that required us to sign up for membership, which we ignored for good reason. Then, we started receiving frequent phone calls requesting reviews. On a particularly stressful and busy day for us, while desperately working to reach a fast approaching deadline, one of our paralegals received a call requesting a review. She quickly told the person she was sorry, but we did not have time, and hung up the phone. Had she taken the time and an attorney in our office heard her reviewing a website that sold toner when we were close to missing a deadline, well, let's just say that would not have gone over very well. After she hung up, the person called back and began berating our paralegal for being "rude" (I was present, she wasn't). In fact the woman went on for quite some time telling the paralegal about how rude she was and how important the review was to the company. We have never experienced anything like this with any other vendors and have no desire to order from Printers101 in the future.

Very quick and very efficient Item arrived with super speed and well packaged. Great all round customer service experience, many thanks