Horrible Customer Service In short - received the computer.... Finally. It would better use of your time and money to go elsewhere. 1. Ordered computer: stated 17 days to build. 2. While I was waiting on the build I had questions about the components used in the build. 3. Customer service became defensive and combative and never really answered my questions. 4. Its been 21 days and they still have yet to complete the build. 5. It seems a lot like retaliation for questioning build components. 6. Horrible customer service. While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer. Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Will I receive this same dismal service and support if there’s a problem? It certainly seems likely. Finally received the computer. I had to call and email to get a status on shipping. Its the complete lack of communication and follow-through that most upsets me. They truly do not care for the little guy. I highly suggest you look elsewhere for a computer. Better yet, use their "configure" application to build your computer and then replicate the parts on PCPartPicker to build your system and save about 2k. Otherwise, use Origin or any other boutique builder for your custom solution. Falcon NW simply lacks the capacity or simply refuses to take care of the customer.

There are plenty of companies out there… but Falcon's got an Ace There are plenty of companies out there making custom built gaming and creative machines. Many of them are very talented at what they do, and FalconNorthwest is no different. Rest assured, you will get a machine made from your choice of a good spread of hardware options, and it will look clean and excellently assembled, from the paint, to the cable management, to every screw. Shipping materials are carefully designed to make sure your machine gets there safe and sound. No bloat-ware at all to worry about like some other builders either. What makes Falcon truly stand out from the rest of the pack, is their service and commitment to their machines. I have had a few issues with one of mine, a TLX laptop. On all occasions, Falcon did their best to quickly help over email, and when the issue needed the machine to be sent in, they cover overnight shipping both ways and get it back as soon as possible. When my TLX model was nearing the end of its warranty and had a reoccurring fan issue show up again for the second time, Falcon went out of their way to send a brand new TLX machine, of the current generation parts and chassis, completely free of charge. You can buy a great computer anywhere, but you cannot buy the piece of mind you get with Falcon Northwest's support team.

FALCON NORTHWEST - EXCELLENT IN EVERY WAY I would like to bring to your attention the excellent support I’ve received from the technical team members of Falcon Northwest. Recently, I have had issues with my Talon. All of my emails are answered within a day and are very detailed, some with photos to further help me understand what actions I have to take. When a telephone conversation is necessary, I have never been rushed nor has there been any indication of too much time being spent by the support staff regarding explanations or instructions. This holds true for all past tech support contacts as this is my second Talon with the first still operating after 14 years. Ever since purchasing my first Talon, I can’t count the times I’ve told people about the extreme high quality of Falcon Northwest computers and the excellent, above and beyond efforts of the support staff! This also holds true for the sales personnel. When ordering a new computer, they first ask what it will mainly be used for and then suggest which components should be considered. In my experience, when I mentioned I was considering more costly options, they kindly mentioned it really wasn’t needed and I wouldn’t benefit in performance for my needs. In closing, for all the topics mentioned above, I will continue to recommend Falcon Northwest to anyone who is considering purchasing a new computer!

Horrible sales support Horrible sales support. No support for military, veterans, contractors, or government personnel who are stationed overseas. The sales person told me Falcon will not ship to an APO address, period. My credit card address is my APO address and the sales person authenticated that address passed your systems authentication, but he could not use it, because you do not ship to APO addresses. UPDATE: I have contacted Falcon again and they still state they will not ship to an APO address, but they are "looking" into it again, but it is unlikely to be allowed. Also, the only other available way to pay is a direct wire transfer, which takes away any possibility of the buyer to refute a purchase, or get their money back in the case of an undelivered, broken, or substandard system. A wire transfer is not even a slightly good way for a customer to pay for anything anymore.

Extremely professional cable… Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!