Falcon Northwest

2015 Commerce Drive, 97504, Medford, United States
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3.64
Based on 14 Reviews

5

64.29%

4

0.00%

3

0.00%

2

7.14%

1

28.57%
About Falcon Northwest

The first of the "boutique" PC makers, Falcon Northwest has been custom designing dream systems since 1992. Often credited with the creation of the "Gaming PC", Falcon Northwest's focus has remained on building systems with high speed graphics, the world's fastest CPUs and custom paintwork to make each system truly unique. This performance and customization has attracted ever-widening markets that need powerful systems, including government and military applications, academic and scientific lab needs, digital photographers and video editors, stock traders, general business use, virtual reality and more. For anyone that needs power, Falcon Northwest can craft it for you.

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Jonathan Castle
GB

Horrible Customer Service In short - received the computer.... Finally. It would better use of your time and money to go elsewhere. 1. Ordered computer: stated 17 days to build. 2. While I was waiting on the build I had questions about the components used in the build. 3. Customer service became defensive and combative and never really answered my questions. 4. Its been 21 days and they still have yet to complete the build. 5. It seems a lot like retaliation for questioning build components. 6. Horrible customer service. While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer. Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Will I receive this same dismal service and support if there’s a problem? It certainly seems likely. Finally received the computer. I had to call and email to get a status on shipping. Its the complete lack of communication and follow-through that most upsets me. They truly do not care for the little guy. I highly suggest you look elsewhere for a computer. Better yet, use their "configure" application to build your computer and then replicate the parts on PCPartPicker to build your system and save about 2k. Otherwise, use Origin or any other boutique builder for your custom solution. Falcon NW simply lacks the capacity or simply refuses to take care of the customer.

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Ben
GB

Shockingly cheap construction. What has happened to Falcon Northwest?! I have been a customer and fan of Falcon Northwest for over about 15 years. My builds were always essentially maxed out in every area of performance and quality. When I decided to buy a high end gaming laptop for my son I went back to FNW, hyping them up to him as the best of the best. I explained that even though it might be a little more expensive, we could get a monster of a laptop that has a quality on a different level then the mass produced machines of the regular companies. Unfortunately, when I received the laptop I was shocked at the cheap construction. The whole thing is made of flimsy plastic. The screen is supported by a thin piece of plastic and noticeably flexes when it is opened and closed. In most laptops, when you tilt the screen back to it's limit, it tips the laptop back. This feels like if you open it to fast, you will literally snap the screen off. The keyboard feels like some Chinese generic knockoff of a better keyboard. I felt so bad for my son because it looked and felt so cheap. I just started apologizing and getting him to focus on it's performance rather than it's looks. From the beginning I had concerns about its durability. Plastic pieces fell off the hinges in the first month. And then the laptop tipped off a coffee table onto the carpet and landed open on the keyboard and screen. In any other laptop this would have absolute non-issue. But with this laptop it kind of came unglued and all the plastic pieces unsnapped. Seeing the inside where the hinge is glued to the plastic leaves me shaking my head at the design choices. I am an professional engineer who has appreciated Falcon Northwest for the quality of their computers for a long time. I have no idea what happened in the company for them to think that this was the kind of product they wanted to represent their business. The protection plan doesn't cover accidents, and this was clearly caused by an accident. But the extent of the damage is due to the incredibly poor build quality. Even though this is a brand new computer, I honestly don't know if it is even worth sending back to be fixed.

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Brian Vallieres
GB

Top Tier Support and Service! I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!

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T.S. Ellivan
GB

Please don’t review while angry Please, please, please disregard the two obviously angry posts? The ignorant, negative and completely false bashing of Falcon Northwest caught my eye. I am a lifelong supporter of their truly gifted builders and support staff. I can only imagine how hard it is to deal with some of the crazy ideas people try to have you make. I learned quickly that your entire business model revolves around superior customer support for your superior products. I’m other words—it is in their best interest to make their PCs fast and most importantly reliable. I don’t want to take the time to write a dumb comment, that nobody is going to read, as much as the next guy!” However, I can’t let that weird “256GB of RAM dude” have the last word. I think I was Kelt’s 12th customer? Maybe 112, something like that? This is around 1992—before there was such a thing as a “Gaming PC!” I needed a video rendering machine, but lacked the tens of thousands needed back then. So they built a one-of-a-kind masterpiece. Then technology changed, as it does. So I had another great machine built. My first Mach5 outlasted two generations of the inferior gaming PC builders that flooded the market around the turn of the century. My final Mach IV was and still is a beauty. Which brings me to my main point. The only reason my poor old girl can still run AAA 3D games and render a scene without exploding is the PEOPLE of Falcon Northwest. For those of you who realize what kind of company this is and still don’t like their “callback” policy, I would suggest listening to it. They do call back promptly (well I’m assuming that the Global Pandemic has affected them lately? I’m assuming yes, as it has the entire world…so come on difficult 256 RAM guy? Take it down a notch) Yes. I am buying another, soon.

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mathew l. mauss
GB

Super computer in a laptop I never expected the performance I would get from my Falcon Northwest DRX laptop, it exceeds all expectations. The assistance I received while configuring it and ordering it was personal and outstanding. If you're in the market for a high performance gaming or graphics system I feel you can't do any better

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