Extremely professional cable… Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!

the real deal Excellent product you get what you pick and they are fantastic for people who, like me, had always played console and were a noob at gaming PC design but wanted a serious product. Tech support couldn’t be better

Please don’t review while angry Please, please, please disregard the two obviously angry posts? The ignorant, negative and completely false bashing of Falcon Northwest caught my eye. I am a lifelong supporter of their truly gifted builders and support staff. I can only imagine how hard it is to deal with some of the crazy ideas people try to have you make. I learned quickly that your entire business model revolves around superior customer support for your superior products. I’m other words—it is in their best interest to make their PCs fast and most importantly reliable. I don’t want to take the time to write a dumb comment, that nobody is going to read, as much as the next guy!” However, I can’t let that weird “256GB of RAM dude” have the last word. I think I was Kelt’s 12th customer? Maybe 112, something like that? This is around 1992—before there was such a thing as a “Gaming PC!” I needed a video rendering machine, but lacked the tens of thousands needed back then. So they built a one-of-a-kind masterpiece. Then technology changed, as it does. So I had another great machine built. My first Mach5 outlasted two generations of the inferior gaming PC builders that flooded the market around the turn of the century. My final Mach IV was and still is a beauty. Which brings me to my main point. The only reason my poor old girl can still run AAA 3D games and render a scene without exploding is the PEOPLE of Falcon Northwest. For those of you who realize what kind of company this is and still don’t like their “callback” policy, I would suggest listening to it. They do call back promptly (well I’m assuming that the Global Pandemic has affected them lately? I’m assuming yes, as it has the entire world…so come on difficult 256 RAM guy? Take it down a notch) Yes. I am buying another, soon.

Great customer service Before purchasing a computer I emailed support to ask questions that would help inform my purchase. the person I was put in contact with answered my question, read in between the lines and answered questions I wasn't willing to ask outright. when my computer was delayed in was given a clear explanation as to why and how long I could expect to wait. the final thing reason I am giving a five star review for this is that I both know for certain I was speaking with a human and that he wasn't using a script. Thank you Warren Bowdoin!

I purchased a FNW Fragbox I purchased a FNW Fragbox about 5 years ago and it's been rock-solid ever since. I never had to use any of their customer service or tech support and I suppose that shows how good this PC was out of the box. It's a really nice blend of power and portability. This will probably remain my form factor for all future primary workstations, though I have decided to have a handy back-up system in addition. I will pick up a DRX laptop this year, I hope it's as stable as my Fragbox. Follow-up posting: I picked up the FNW DRX laptop a few weeks ago and what a monster it is! A bit on the heavy side but it packs some serious CPU firepower and significant hardware features. The cooling fans are quite interesting, they seem powerful enough to turn the thing into a hovercraft if you crank them up high enough, but they are whisper quiet mostly. I like the dust exhaust feature on start-up, cool idea.