The system arrived in a working but unreliable condition The system arrived in a working but unreliable condition. After MANY hours troubleshooting with their tech support, they determined the video card was no good. They shipped me a new one, I popped it in, and things were looking good. Until the system refused to boot one day. After more hours troubleshooting, they helped me determine that one of the m2 SSD drives was bad. Again they warrantied but seriously for all the money I spent having to spend so many hours of my own time troubleshooting is infuriating. 100% wish I did my own build.

Please don’t review while angry Please, please, please disregard the two obviously angry posts? The ignorant, negative and completely false bashing of Falcon Northwest caught my eye. I am a lifelong supporter of their truly gifted builders and support staff. I can only imagine how hard it is to deal with some of the crazy ideas people try to have you make. I learned quickly that your entire business model revolves around superior customer support for your superior products. I’m other words—it is in their best interest to make their PCs fast and most importantly reliable. I don’t want to take the time to write a dumb comment, that nobody is going to read, as much as the next guy!” However, I can’t let that weird “256GB of RAM dude” have the last word. I think I was Kelt’s 12th customer? Maybe 112, something like that? This is around 1992—before there was such a thing as a “Gaming PC!” I needed a video rendering machine, but lacked the tens of thousands needed back then. So they built a one-of-a-kind masterpiece. Then technology changed, as it does. So I had another great machine built. My first Mach5 outlasted two generations of the inferior gaming PC builders that flooded the market around the turn of the century. My final Mach IV was and still is a beauty. Which brings me to my main point. The only reason my poor old girl can still run AAA 3D games and render a scene without exploding is the PEOPLE of Falcon Northwest. For those of you who realize what kind of company this is and still don’t like their “callback” policy, I would suggest listening to it. They do call back promptly (well I’m assuming that the Global Pandemic has affected them lately? I’m assuming yes, as it has the entire world…so come on difficult 256 RAM guy? Take it down a notch) Yes. I am buying another, soon.

I purchased a FNW Fragbox I purchased a FNW Fragbox about 5 years ago and it's been rock-solid ever since. I never had to use any of their customer service or tech support and I suppose that shows how good this PC was out of the box. It's a really nice blend of power and portability. This will probably remain my form factor for all future primary workstations, though I have decided to have a handy back-up system in addition. I will pick up a DRX laptop this year, I hope it's as stable as my Fragbox. Follow-up posting: I picked up the FNW DRX laptop a few weeks ago and what a monster it is! A bit on the heavy side but it packs some serious CPU firepower and significant hardware features. The cooling fans are quite interesting, they seem powerful enough to turn the thing into a hovercraft if you crank them up high enough, but they are whisper quiet mostly. I like the dust exhaust feature on start-up, cool idea.

Horrible sales support Horrible sales support. No support for military, veterans, contractors, or government personnel who are stationed overseas. The sales person told me Falcon will not ship to an APO address, period. My credit card address is my APO address and the sales person authenticated that address passed your systems authentication, but he could not use it, because you do not ship to APO addresses. UPDATE: I have contacted Falcon again and they still state they will not ship to an APO address, but they are "looking" into it again, but it is unlikely to be allowed. Also, the only other available way to pay is a direct wire transfer, which takes away any possibility of the buyer to refute a purchase, or get their money back in the case of an undelivered, broken, or substandard system. A wire transfer is not even a slightly good way for a customer to pay for anything anymore.

Top Tier Support and Service! I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!