I purchased a FNW Fragbox I purchased a FNW Fragbox about 5 years ago and it's been rock-solid ever since. I never had to use any of their customer service or tech support and I suppose that shows how good this PC was out of the box. It's a really nice blend of power and portability. This will probably remain my form factor for all future primary workstations, though I have decided to have a handy back-up system in addition. I will pick up a DRX laptop this year, I hope it's as stable as my Fragbox. Follow-up posting: I picked up the FNW DRX laptop a few weeks ago and what a monster it is! A bit on the heavy side but it packs some serious CPU firepower and significant hardware features. The cooling fans are quite interesting, they seem powerful enough to turn the thing into a hovercraft if you crank them up high enough, but they are whisper quiet mostly. I like the dust exhaust feature on start-up, cool idea.

Extremely professional cable… Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!

First Talon I purchased repeatedly had… First Talon I purchased repeatedly had the Blue Screen of Death. Gave them another chance 5 years later. Now I can't even get the computer. FNW uses UPS for delivery with very limited delivery options. Must be home to sign for it or travel many miles away to pick it up (and only after you demand this option). There are better choices!

Top Tier Support and Service! I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!

FALCON NORTHWEST - EXCELLENT IN EVERY WAY I would like to bring to your attention the excellent support I’ve received from the technical team members of Falcon Northwest. Recently, I have had issues with my Talon. All of my emails are answered within a day and are very detailed, some with photos to further help me understand what actions I have to take. When a telephone conversation is necessary, I have never been rushed nor has there been any indication of too much time being spent by the support staff regarding explanations or instructions. This holds true for all past tech support contacts as this is my second Talon with the first still operating after 14 years. Ever since purchasing my first Talon, I can’t count the times I’ve told people about the extreme high quality of Falcon Northwest computers and the excellent, above and beyond efforts of the support staff! This also holds true for the sales personnel. When ordering a new computer, they first ask what it will mainly be used for and then suggest which components should be considered. In my experience, when I mentioned I was considering more costly options, they kindly mentioned it really wasn’t needed and I wouldn’t benefit in performance for my needs. In closing, for all the topics mentioned above, I will continue to recommend Falcon Northwest to anyone who is considering purchasing a new computer!