I purchased a FNW Fragbox I purchased a FNW Fragbox about 5 years ago and it's been rock-solid ever since. I never had to use any of their customer service or tech support and I suppose that shows how good this PC was out of the box. It's a really nice blend of power and portability. This will probably remain my form factor for all future primary workstations, though I have decided to have a handy back-up system in addition. I will pick up a DRX laptop this year, I hope it's as stable as my Fragbox. Follow-up posting: I picked up the FNW DRX laptop a few weeks ago and what a monster it is! A bit on the heavy side but it packs some serious CPU firepower and significant hardware features. The cooling fans are quite interesting, they seem powerful enough to turn the thing into a hovercraft if you crank them up high enough, but they are whisper quiet mostly. I like the dust exhaust feature on start-up, cool idea.

the real deal Excellent product you get what you pick and they are fantastic for people who, like me, had always played console and were a noob at gaming PC design but wanted a serious product. Tech support couldn’t be better

First Talon I purchased repeatedly had… First Talon I purchased repeatedly had the Blue Screen of Death. Gave them another chance 5 years later. Now I can't even get the computer. FNW uses UPS for delivery with very limited delivery options. Must be home to sign for it or travel many miles away to pick it up (and only after you demand this option). There are better choices!

Extremely professional cable… Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!

Shockingly cheap construction. What has happened to Falcon Northwest?! I have been a customer and fan of Falcon Northwest for over about 15 years. My builds were always essentially maxed out in every area of performance and quality. When I decided to buy a high end gaming laptop for my son I went back to FNW, hyping them up to him as the best of the best. I explained that even though it might be a little more expensive, we could get a monster of a laptop that has a quality on a different level then the mass produced machines of the regular companies. Unfortunately, when I received the laptop I was shocked at the cheap construction. The whole thing is made of flimsy plastic. The screen is supported by a thin piece of plastic and noticeably flexes when it is opened and closed. In most laptops, when you tilt the screen back to it's limit, it tips the laptop back. This feels like if you open it to fast, you will literally snap the screen off. The keyboard feels like some Chinese generic knockoff of a better keyboard. I felt so bad for my son because it looked and felt so cheap. I just started apologizing and getting him to focus on it's performance rather than it's looks. From the beginning I had concerns about its durability. Plastic pieces fell off the hinges in the first month. And then the laptop tipped off a coffee table onto the carpet and landed open on the keyboard and screen. In any other laptop this would have absolute non-issue. But with this laptop it kind of came unglued and all the plastic pieces unsnapped. Seeing the inside where the hinge is glued to the plastic leaves me shaking my head at the design choices. I am an professional engineer who has appreciated Falcon Northwest for the quality of their computers for a long time. I have no idea what happened in the company for them to think that this was the kind of product they wanted to represent their business. The protection plan doesn't cover accidents, and this was clearly caused by an accident. But the extent of the damage is due to the incredibly poor build quality. Even though this is a brand new computer, I honestly don't know if it is even worth sending back to be fixed.