Falcon Northwest

2015 Commerce Drive, 97504, Medford, United States
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3.64
Based on 14 Reviews

5

64.29%

4

0.00%

3

0.00%

2

7.14%

1

28.57%
About Falcon Northwest

The first of the "boutique" PC makers, Falcon Northwest has been custom designing dream systems since 1992. Often credited with the creation of the "Gaming PC", Falcon Northwest's focus has remained on building systems with high speed graphics, the world's fastest CPUs and custom paintwork to make each system truly unique. This performance and customization has attracted ever-widening markets that need powerful systems, including government and military applications, academic and scientific lab needs, digital photographers and video editors, stock traders, general business use, virtual reality and more. For anyone that needs power, Falcon Northwest can craft it for you.

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Scott
KW

Horrible sales support Horrible sales support. No support for military, veterans, contractors, or government personnel who are stationed overseas. The sales person told me Falcon will not ship to an APO address, period. My credit card address is my APO address and the sales person authenticated that address passed your systems authentication, but he could not use it, because you do not ship to APO addresses. UPDATE: I have contacted Falcon again and they still state they will not ship to an APO address, but they are "looking" into it again, but it is unlikely to be allowed. Also, the only other available way to pay is a direct wire transfer, which takes away any possibility of the buyer to refute a purchase, or get their money back in the case of an undelivered, broken, or substandard system. A wire transfer is not even a slightly good way for a customer to pay for anything anymore.

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Brian Vallieres
GB

Top Tier Support and Service! I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!

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James Stoloff
GB

the real deal Excellent product you get what you pick and they are fantastic for people who, like me, had always played console and were a noob at gaming PC design but wanted a serious product. Tech support couldn’t be better

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Tlaloc
GB

Great customer service Before purchasing a computer I emailed support to ask questions that would help inform my purchase. the person I was put in contact with answered my question, read in between the lines and answered questions I wasn't willing to ask outright. when my computer was delayed in was given a clear explanation as to why and how long I could expect to wait. the final thing reason I am giving a five star review for this is that I both know for certain I was speaking with a human and that he wasn't using a script. Thank you Warren Bowdoin!

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Marc
GB

I purchased a FNW Fragbox I purchased a FNW Fragbox about 5 years ago and it's been rock-solid ever since. I never had to use any of their customer service or tech support and I suppose that shows how good this PC was out of the box. It's a really nice blend of power and portability. This will probably remain my form factor for all future primary workstations, though I have decided to have a handy back-up system in addition. I will pick up a DRX laptop this year, I hope it's as stable as my Fragbox. Follow-up posting: I picked up the FNW DRX laptop a few weeks ago and what a monster it is! A bit on the heavy side but it packs some serious CPU firepower and significant hardware features. The cooling fans are quite interesting, they seem powerful enough to turn the thing into a hovercraft if you crank them up high enough, but they are whisper quiet mostly. I like the dust exhaust feature on start-up, cool idea.

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