Please don’t review while angry Please, please, please disregard the two obviously angry posts? The ignorant, negative and completely false bashing of Falcon Northwest caught my eye. I am a lifelong supporter of their truly gifted builders and support staff. I can only imagine how hard it is to deal with some of the crazy ideas people try to have you make. I learned quickly that your entire business model revolves around superior customer support for your superior products. I’m other words—it is in their best interest to make their PCs fast and most importantly reliable. I don’t want to take the time to write a dumb comment, that nobody is going to read, as much as the next guy!” However, I can’t let that weird “256GB of RAM dude” have the last word. I think I was Kelt’s 12th customer? Maybe 112, something like that? This is around 1992—before there was such a thing as a “Gaming PC!” I needed a video rendering machine, but lacked the tens of thousands needed back then. So they built a one-of-a-kind masterpiece. Then technology changed, as it does. So I had another great machine built. My first Mach5 outlasted two generations of the inferior gaming PC builders that flooded the market around the turn of the century. My final Mach IV was and still is a beauty. Which brings me to my main point. The only reason my poor old girl can still run AAA 3D games and render a scene without exploding is the PEOPLE of Falcon Northwest. For those of you who realize what kind of company this is and still don’t like their “callback” policy, I would suggest listening to it. They do call back promptly (well I’m assuming that the Global Pandemic has affected them lately? I’m assuming yes, as it has the entire world…so come on difficult 256 RAM guy? Take it down a notch) Yes. I am buying another, soon.

There are plenty of companies out there… but Falcon's got an Ace There are plenty of companies out there making custom built gaming and creative machines. Many of them are very talented at what they do, and FalconNorthwest is no different. Rest assured, you will get a machine made from your choice of a good spread of hardware options, and it will look clean and excellently assembled, from the paint, to the cable management, to every screw. Shipping materials are carefully designed to make sure your machine gets there safe and sound. No bloat-ware at all to worry about like some other builders either. What makes Falcon truly stand out from the rest of the pack, is their service and commitment to their machines. I have had a few issues with one of mine, a TLX laptop. On all occasions, Falcon did their best to quickly help over email, and when the issue needed the machine to be sent in, they cover overnight shipping both ways and get it back as soon as possible. When my TLX model was nearing the end of its warranty and had a reoccurring fan issue show up again for the second time, Falcon went out of their way to send a brand new TLX machine, of the current generation parts and chassis, completely free of charge. You can buy a great computer anywhere, but you cannot buy the piece of mind you get with Falcon Northwest's support team.

Top Tier Support and Service! I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!

Super computer in a laptop I never expected the performance I would get from my Falcon Northwest DRX laptop, it exceeds all expectations. The assistance I received while configuring it and ordering it was personal and outstanding. If you're in the market for a high performance gaming or graphics system I feel you can't do any better