Great customer service Before purchasing a computer I emailed support to ask questions that would help inform my purchase. the person I was put in contact with answered my question, read in between the lines and answered questions I wasn't willing to ask outright. when my computer was delayed in was given a clear explanation as to why and how long I could expect to wait. the final thing reason I am giving a five star review for this is that I both know for certain I was speaking with a human and that he wasn't using a script. Thank you Warren Bowdoin!

Horrible sales support Horrible sales support. No support for military, veterans, contractors, or government personnel who are stationed overseas. The sales person told me Falcon will not ship to an APO address, period. My credit card address is my APO address and the sales person authenticated that address passed your systems authentication, but he could not use it, because you do not ship to APO addresses. UPDATE: I have contacted Falcon again and they still state they will not ship to an APO address, but they are "looking" into it again, but it is unlikely to be allowed. Also, the only other available way to pay is a direct wire transfer, which takes away any possibility of the buyer to refute a purchase, or get their money back in the case of an undelivered, broken, or substandard system. A wire transfer is not even a slightly good way for a customer to pay for anything anymore.

Super computer in a laptop I never expected the performance I would get from my Falcon Northwest DRX laptop, it exceeds all expectations. The assistance I received while configuring it and ordering it was personal and outstanding. If you're in the market for a high performance gaming or graphics system I feel you can't do any better

First Talon I purchased repeatedly had… First Talon I purchased repeatedly had the Blue Screen of Death. Gave them another chance 5 years later. Now I can't even get the computer. FNW uses UPS for delivery with very limited delivery options. Must be home to sign for it or travel many miles away to pick it up (and only after you demand this option). There are better choices!