Horrible sales support Horrible sales support. No support for military, veterans, contractors, or government personnel who are stationed overseas. The sales person told me Falcon will not ship to an APO address, period. My credit card address is my APO address and the sales person authenticated that address passed your systems authentication, but he could not use it, because you do not ship to APO addresses. UPDATE: I have contacted Falcon again and they still state they will not ship to an APO address, but they are "looking" into it again, but it is unlikely to be allowed. Also, the only other available way to pay is a direct wire transfer, which takes away any possibility of the buyer to refute a purchase, or get their money back in the case of an undelivered, broken, or substandard system. A wire transfer is not even a slightly good way for a customer to pay for anything anymore.

Shockingly cheap construction. What has happened to Falcon Northwest?! I have been a customer and fan of Falcon Northwest for over about 15 years. My builds were always essentially maxed out in every area of performance and quality. When I decided to buy a high end gaming laptop for my son I went back to FNW, hyping them up to him as the best of the best. I explained that even though it might be a little more expensive, we could get a monster of a laptop that has a quality on a different level then the mass produced machines of the regular companies. Unfortunately, when I received the laptop I was shocked at the cheap construction. The whole thing is made of flimsy plastic. The screen is supported by a thin piece of plastic and noticeably flexes when it is opened and closed. In most laptops, when you tilt the screen back to it's limit, it tips the laptop back. This feels like if you open it to fast, you will literally snap the screen off. The keyboard feels like some Chinese generic knockoff of a better keyboard. I felt so bad for my son because it looked and felt so cheap. I just started apologizing and getting him to focus on it's performance rather than it's looks. From the beginning I had concerns about its durability. Plastic pieces fell off the hinges in the first month. And then the laptop tipped off a coffee table onto the carpet and landed open on the keyboard and screen. In any other laptop this would have absolute non-issue. But with this laptop it kind of came unglued and all the plastic pieces unsnapped. Seeing the inside where the hinge is glued to the plastic leaves me shaking my head at the design choices. I am an professional engineer who has appreciated Falcon Northwest for the quality of their computers for a long time. I have no idea what happened in the company for them to think that this was the kind of product they wanted to represent their business. The protection plan doesn't cover accidents, and this was clearly caused by an accident. But the extent of the damage is due to the incredibly poor build quality. Even though this is a brand new computer, I honestly don't know if it is even worth sending back to be fixed.

Extremely professional cable… Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!

Please don’t review while angry Please, please, please disregard the two obviously angry posts? The ignorant, negative and completely false bashing of Falcon Northwest caught my eye. I am a lifelong supporter of their truly gifted builders and support staff. I can only imagine how hard it is to deal with some of the crazy ideas people try to have you make. I learned quickly that your entire business model revolves around superior customer support for your superior products. I’m other words—it is in their best interest to make their PCs fast and most importantly reliable. I don’t want to take the time to write a dumb comment, that nobody is going to read, as much as the next guy!” However, I can’t let that weird “256GB of RAM dude” have the last word. I think I was Kelt’s 12th customer? Maybe 112, something like that? This is around 1992—before there was such a thing as a “Gaming PC!” I needed a video rendering machine, but lacked the tens of thousands needed back then. So they built a one-of-a-kind masterpiece. Then technology changed, as it does. So I had another great machine built. My first Mach5 outlasted two generations of the inferior gaming PC builders that flooded the market around the turn of the century. My final Mach IV was and still is a beauty. Which brings me to my main point. The only reason my poor old girl can still run AAA 3D games and render a scene without exploding is the PEOPLE of Falcon Northwest. For those of you who realize what kind of company this is and still don’t like their “callback” policy, I would suggest listening to it. They do call back promptly (well I’m assuming that the Global Pandemic has affected them lately? I’m assuming yes, as it has the entire world…so come on difficult 256 RAM guy? Take it down a notch) Yes. I am buying another, soon.