UserTesting

690 5th Street, 94107, San Francisco, United States
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3.95
Based on 20 Reviews

5

70.00%

4

0.00%

3

5.00%

2

5.00%

1

20.00%
About UserTesting

UserTesting is an on-demand human insights platform that empowers entire organizations to make timely, customer-centric business decisions with confidence. With UserTesting, brands can target their exact customer audience, readily create and execute studies, and engage in 1:1 live conversations to better understand, capture, and spotlight meaningful reactions and responses. Easily package these human insights into a video reel and share them across the organization to make more informed decisions that influence the customer experience and increase brand loyalty and revenue.

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MCMarsh
GB

Great Consumer Feedback/Testing Site I like the fact that giving feedback or taking tests via their platform/app is very easy. It will give you all you need when making a feedback or test, including a screensharing app. I also appreciate the fact that payouts are through Paypal and very quick - others would give you "points" which you need to "save" to "buy rewards". Finally, I like that their customer service team is very responsive when I contact them for any concern/question I have.

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Phil day
GB

Usertesting is by far the fairest… Usertesting is by far the fairest company of its kind that I carry out tasks for. It is fair paying, very helpful and once you reach 4 stars or above you generally get around 5 tasks a week at least. On top of this, if a test doesn't work or is cancelled their end, you are often compensated. They genuinely seem to care about their workers and that is sensible as doing so encourages people to work well and provide useful feedback. I would definitely recommend signing up.

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The finder
GB

Tester highly satisfied! Tester highly satisfied! I am a tester for Usertesting. It has been a great experience. I typically get 5-6 tests per week. I think i could get more if I monitored the available tests more often. If a test gets interrupted or there was a problem, Usertesting has always given me full or partial credit. Problems rarely happen though. Usertesting site is honest about time commitment and payment process. Customer service is helpful. I would and have recommended them to others wanted to make a little fun money.

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Anne Savitsky Blondin
GB

I have not been able to get passed the verification process I have not been able to get passed the verifying the PayPal part. I am suspicious at best because the look and feel of the Paypal they want you to link with is nowhere near what I use. Colors alone are off-putting, and then there is no way of locating an ID to enter into my more legit-looking PayPal app to make the verification this way. I don't trust giving my information over. I know PayPal has verified my account information because I have made transactions in the past. This "verification process" through User Testing should not be so difficult and should be more transparent. There are critical elements missing to make me trust them.

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Steve C
GB

I've been with UserTesting as a tester… I've been with UserTesting as a tester for around 5 to 6 years. I've enjoyed my time with the company. They're honest and friendly, very responsive and very helpful should an issue arise. Plenty of testing opportunities with prompt payouts for successful tests. I'm grateful and fortunate to be a tester for UserTesting.

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