Love my computer … From creation to shipping everything was super easy, while they were doing my build there was an issue with supply and the person contacted me right away and addresses it; we ended up going with an upgrade and everyone was amazing throughout. Highly recommend!

Delivery date changed many times Delivery date changed many times, no communication from seller, seller pushes additional purchases before delivering product

I had to send my pc back for repair and… I had to send my pc back for repair and it did take a week longer than I was originally told but John was friendly and communicative through the whole process. My RTX 3070 was replaced without charge and I was only charged for the shipping cost of the PC. This was one of the easier warranty repair processes I have gone through.

I purchased the gravemind pc as my… I am still mixed about about the whole experience however I can confidentiality say that I have never had an experience such a good with customer service before. The guy not only figure out the issues I had with the pc case, but helped me find the case, resolved some issues, get my pc in a timely manner, and other stuff as well. If I were to rate everything I would give pc performance a 5/5 (no complaints here), shipping a 2/5 (a few things came loose if not tightened done all the way), advertisement 1/5 (seem like they changed the halo flood theme pc without communicating with hiddenxperia about it and I ended up with a pc different from what I thought I would get), and lastly I would give customer support a 5/5 (was not expecting the service I got). So I think a 3 star review is sufficient for my case no pun intended. Outside of this experience I decided to either make it look like a coral reef (due to it looking like the fish tank I had in high school), make it look like cathedral (due to my foggy knowledge working with glass and tints) or make it look like lantern (due to the amount of glass the case has).

Excellent communication between… Excellent communication between customer and service. I can’t rate the computer I ordered yet because I have not received it yet. So far excellent service.