Bad products and bad clients service I bought several phone for years at Unihertz, because I try to avoid buying Apple or Samsung. Unihertz's products arevery bad, they always break or dysfunction after a couple of months, and their clients service is very very bad and rude. To avoid!

I didn’t get headphones inside the box. I didn’t get headphones inside the box.

No problems at all No problems, ordered Jelly 2 on their webshop, recieved the phone 2 days later via UPS in DK(the EU version of the phone). Didn't get no option to have it delivered to a package-shop though. The package was at my front-door a bit risky. But all in all a good experience so faar :)

Holding My Money Hostage Avoid this company. Their site somehow already knew my card details. One accidental click and a phone was mistakenly ordered. Emailed straight away to request cancellation. But these guys make up reasons to not refund your money, in violation of the card company’s rules. They want to keep $13 just for cancelling my order. My card company say this is unacceptable and they will support me. Don’t even consider their website.

They responded very politely.I am very… They responded very politely.I am very satisfied.