Still no sign of my phone My husband and I bought the jelly 2 from the website on August 23. - well over five weeks ago. We received a package one week later. However, in stead of the phone they had sent us a spare battery for the jelly 1. An honest mistake I'm sure. So we wrote Unihertz and explained the problem. We sent photos as instructed. They'd look into it, they said. And then we waited. Guess what. We are still waiting. We wrote them twice since the first exchange. They are apparently still ''investigating'' and they haven't shipped the phone. Yes, the one we payed for 5 weeks ago. And now they're not even answering our request for an update on the case. It is unacceptable. I'm very frustrated and displeased with this whole affair. I need a new phone, that's why we bought it. The customer service is poor. We never got a tracking number with our initial order and now they don't reply to our emails. I'm starting to fear we've been scammed. Please prove me wrong, Unihertz!

Excellent phones, bad support Excellent phones, the jelly 2 and jelly star are the best phones I've ever owned. Support is very subpar. Was told I could get my screen repaired, and after several exchanges they told me it was out of warranty and I could either wait up to several months for it to be fixed, or pay ($135!) For a new phone. Keep in mind I could get a brand new one for $200 and keep the old one. However now they offer Jelly 2 screens, batteries, and even camera modules. So they earn their stars back. Very unsatisfied with support, but their phones are very impressively engineered.

Very Co-operative and helpful Very Co-operative and helpful I got supported for what i asked for great representative

Small and great. Small and great.

Bad products and bad clients service I bought several phone for years at Unihertz, because I try to avoid buying Apple or Samsung. Unihertz's products arevery bad, they always break or dysfunction after a couple of months, and their clients service is very very bad and rude. To avoid!