Small and great. Small and great.

Holding My Money Hostage Avoid this company. Their site somehow already knew my card details. One accidental click and a phone was mistakenly ordered. Emailed straight away to request cancellation. But these guys make up reasons to not refund your money, in violation of the card company’s rules. They want to keep $13 just for cancelling my order. My card company say this is unacceptable and they will support me. Don’t even consider their website.

jelly2 - incredible tiny phone I bought a jelly 2 around 2020 after considerable market research of the less known brands. It is an incredible little phone with two sim cards that does everything a large phone does (if you have good eyes and small fingers). It makes steady wifi calls, which is an important feature when we are overseas. On occasion, however, it fails to start, enters into a chinese menu, and I have much trouble restarting it in English. I could buy a newer model, but I read everyone's frustration with deliveries and scamming, so I hesitate. It's a pity.

Refunded except shipping, after trouble with carrier. I pre-ordered a Jelly Star via the unihertz website. It shipped sooner than I expected, but in tracking there were odd messages like address incomplete, and please contact the carrier and could not access the front door. These messages were false, the deliverer never came near my front door which opens straight onto the path. I emailed unihertz with this, they told me to contact amazon logistics. I contacted amazon logistics, and they told me to contact unihertz. After some persuading on the phone I was put through to someone who could actually deal with by request. It turns out my address information was correct, and the package had not been lost and everything was fine. A few days later I got the tracking message that the package was undeliverable and had been returned to sender, and I would receive a refund once the return was processed. I again emailed unihertz this, and asked them to confirm that I would be receiving a refund. They replied I would *if they received the returned package* Amazon logistics has terrible reviews on this site. and other uk customers of unihertz have had issues regarding shipping. Join their Facebook group for the jelly star to see what people are saying. Edit: I received an email saying they had received the returned package and they have asked me for my address so they can resend it again. I am asking for a refund instead. Update: They have said they have refunded my account for the cost of the phone only. I paid £12 for nothing, but at least I should be getting most of the money back. I did include my protest in the email for being charged shipping even though the phone never reached my front door. But I am partially happy that I got most of my money back. update 9th November I received an email from unihertz. The crux of it is this "I kindly request that you update your review based on a fair assessment of your overall experience. As a gesture of goodwill, I am prepared to apply for a refund of $15, which was deducted from your previous order as the processing fee." The email also defended amazon logistics incompetence. I have reported this to trust pilot via their whistle blower form, as I am quite sure unihertz would not be offering me my $15 back if I had not written the review. Further Update: They attempted to have trust pilot remove my review, I had a set number of days to provide my evidence of purchase. I provided the evidence and thankfully my review remains.

Paid ATOM XL not delivered at all!!!! I've ordered an ATOM XL phone through the unihertz website. An empty parcel has been delivered through Amazon Logistics in UK. I've contacted the customer service but they are not helpful, they are simply telling me to contact Amazon logistics but they have zero information about this and clearly the seller should be taking care of these issues. I can see this happened to others here trustpilot, what a shame really.