I found a great product on PC Nation's … I found a great product on PC Nation's website, however I was fooled by the pictures posted. I was looking for a specific backpack which was depicted in the item listing online but I failed to look farther down in the fine print to see that it was a different model than the one that was pictured. The title of the listing was too vague to include the specific model as well so I thought I was getting the one I originally sought out for. The price was great though so all said and done the purchase was worth it. I would just say that PC Nation should do a better job of accurately describing and providing correct product pictures for their item listings.

I received a telephone call from a… I received a telephone call from a young man (in Chicago) clarifying if I was aware that the toner cartridges (that come with machine) are not "full" cartridges. He thinking that I had many people printing to the machine. After I explained our printing "load", he understood that I understood why he had called and that I was aware that I would need to be order cartridges soon. He was correct in that most people don't realize the toner cartridges are sample cartridges and not as full as the replacements would be. Thanks for checking, shows good customer service intentions by the company.

Not expedited as purchased with additional charge Purchased additional expedited fedex shipping. Was not delivered on date shown when I ordered. I could've ordered from Amazon cheaper without the expediting charges!

No Refund After all the trouble, Jason Ventura making the mistake of putting the wrong address, the Freight being lost. And now pc Nation wont give me a refund, when they have the money. They now have made another mistake of thinking they sent me a refund, when in fact it was sent back to them. What is this some bureaucratic bullsh**t. Just pay me what is mine. I hope this reflects what kind of business this is! I am only a consumer who payed 3 thousand for a printer, never received a printer, and now lost three thousand dollars. Buyers beware, this only helps major corporations like Amazon to stomp over small business that obviously don't have any kind of satisfactory customer service.

Actual human customer service I'm not rating the laptop I got from them. It was hot garbage. What blew my mind was that when I called their customer service, I only had to press a single button to speak to a real live human who was able to understand my situation and process a refund for me in minutes. Holy cow I don't remember the last time I actually had customer service over the phone that felt like actual customer service. Will shop there again.