Acer Notebook from PCNation My Toshiba Notebook started making increasingly ominous noises 4 days before an important business trip. I found a good deal for a 17” Acer Notebook w/Intel Core i3 processor, 8gb DDR4 sdram , 1 tb HDD, w/Windows 10 for $566.00 (including Ewaste fee and tax) at PCNation. I added 2-business day FedEx shipping for a grand total of $604.00. Lidia Cortez of PCNation called me about an issue and we had good communication thereafter. I received a FedEx tracking number and the Acer Notebook arrived in two days. Everything was in order and I had a day to configure the Notebook. I prefer buying electronics in person. However, PCNation made the entire transaction very smooth. I would definitely buy from this online vendor again.

Ease of use I have regularly ordered items saved as favorites. Saves a bunch of time and takes any stress / worry out of placing the order. Shipping is fast and the order is correct. Plus my sales rep reached out to see if he could be helpful in any other areas.

Horrible customer service Never received tracking number three weeks after purchase. Contacted the company everyday (some days more than one call was made) for over a week with no resolution. Was told numerous times they would call me back. No one EVER called me. People I spoke to said they were having issues with communications with the distribution center. Not sure how a company can have problems with the same order and communications with another department for three weeks. I will never do business with them again

False Features Listed on Product Go on to purchase the POS Printer from Star Micronics. It was the SM-S230i Model, which explicitly list under the features of the purchase page that it has a Magnetic Stripe Reader included. I received it and it does not, so I get in touch with customer service and they tell me I ordered the wrong model. Ummm, no, you listed the wrong model and falsely advertised the features. The low Trust Pilot scores seem to be pretty consistent.

Actual human customer service I'm not rating the laptop I got from them. It was hot garbage. What blew my mind was that when I called their customer service, I only had to press a single button to speak to a real live human who was able to understand my situation and process a refund for me in minutes. Holy cow I don't remember the last time I actually had customer service over the phone that felt like actual customer service. Will shop there again.