First order went ok First order went ok. They had to call and verify me - that was done quickly and the associate was very nice. Items said they were in stock and I chose expedited shipping. That's where things seemed to get shaky. I had to inquire as to where my order was - never got an actual reply, but finally got tracking # a week later (ordered 1/9, tracking e-mail 1/17, items arrived 1/18). So got the items, but communication could have been much better and 5 business days to ship seems excessive for in stock items.

Not expedited as purchased with additional charge Purchased additional expedited fedex shipping. Was not delivered on date shown when I ordered. I could've ordered from Amazon cheaper without the expediting charges!

False Features Listed on Product Go on to purchase the POS Printer from Star Micronics. It was the SM-S230i Model, which explicitly list under the features of the purchase page that it has a Magnetic Stripe Reader included. I received it and it does not, so I get in touch with customer service and they tell me I ordered the wrong model. Ummm, no, you listed the wrong model and falsely advertised the features. The low Trust Pilot scores seem to be pretty consistent.

Excellent customer service Excellent customer service. Ordered printer and site said free shipping but when checking out shipping fees were added. After a phone call, customer service straightened everything out. Very happy. Would order from them again.

I was happy with the delivery time and … I was happy with the delivery time and the ease of the website. My one gripe is that after I placed the order, I was called to confirm payment and the Customer Representative lied to me about requiring a 2nd phone call to further confirm the payment. I dislike being lied to.