Very easy to use and get organized Very easy to use and get organized. Love the buckets to separate and the tags to put into categorizes. The templates on here are easy to read and send to clients to keep in touch.

I have had non-stop issues and bad service after the fact. I have had non-stop issues with Contactually since starting. I've already invested HOURS of my time to excel document importing, creating templates, creating programs, etc. so it's hard to leave right away - but I'm looking at other options. The site is slow, especially on the contact page - and it's not an issue with my network connection. The history of what I've done is limited, such as viewing emails and where I've sent them. When I tried to email multiple buckets at once I experienced what I deem as a devastating issue where the email didn't send an attachment to about 150 of my most important referral-contacts. This may affect how they view me as a professional, and potentially negatively impact my business and my income. AND the issue happened while using Chrome, which is the browser I HAVE to use with Contactually. ALL this would be better if I could get service faster but instead I just get blanket emails saying that you "care" and "appreciate me" as a customer. If you care and appreciate me please call me when i'm having issues or allow me to speak with somebody IMMEDIATELY and get my issue fixed. Not just some random customer service agent in India who takes notes on behalf of somebody who can actually help and delays. I have zero problem with outsourced service but I need help FAST and I need questions answered. Your service is NOT worth anywhere close to the amount that I've paid and the time that I've spent.

I used to love this program I used to love this program! Then, they started offered some other features for additional money (cool!). But if you didn't use the credits you purchased quickly (forcing you to buy more credits) they "expired." Right? Are we talking about a CRM or avocados? How would they expire? And OK, fine, let them expire I guess and refund the money back to the user, right? Wrong. Contactually is an F- from a customer service point of view as well. I'll be canceling my account out of principal and would advise that anyone considering this platform read all of the fine print before signing up.

Contactually exceeds expectations. Very happy with using the database so far. Had been looking for a good contact management system for over 3 years now and the very first time I used Contactually I knew it was worth the wait and exactly what I was looking for. I love the interface, the simplicity of it. Its intelligent in finding extra info on my contacts through their email to know more about them, would definitely recommend to anyone doing commercial real estate or any other field as well.

Not easy to navigate Not easy to navigate. It's very frustrating to be sending out emails and have to go back to the very beginning after sending the limit of 50. Why can't it be made to go back where we left off?