They resoonded and made it right. Great company I received an email with an apology for the misunderstanding. Customer Care Representative reached out and tried to make it better. I appreciate that they took the time to make the issue/situation better. That speaks volumes for a company who prides itself on customer service. Yes i was disappointed and it doesnt change the fact that i received my product a day late. The good thing is my son was very happy and excited to recieve his birthday gift. Thank you Macmall for making things right.

Mac mall has come thru again Mac mall has come thru again. It’s been about 20-30 years since I last used Macmall to buy a PC usually a Mac. I shopped around on other computer websites and Mm discounted a brand new 2018 MacbookAir by $100 which is usually unheard of for an Apple product. The Air arrived within a short time and in excellent condition. I must say that the packaging by Apple is exemplary. I’ve never owned a laptop, so I’m enjoying this new experience and not touching the screen as on my iPad!

Mac Mall to the Rescue - No more Cable Gender Error I have shopped at MacMal ever since they went into business as MacWarehouse. Throughout that time I have had excellent service, however on my last order they made a mistake which has inconvenienced me. I ordered a USB 2 extension cable Male on one end Female on the other. They sent me a male-male cable which is of no use to me. I have contacted them about exchanging the incorrect cable for the correct Female-Male cable, but I have not received a response yet Almost immediately after I posted the above review, MacMall called me to apologize and said they would ship the correct cable today and not to worry about returning the one that was shipped by mistake. I have bought about 5 Macs and untold peripherals and software from MacMall and they have always delivered five star products and service. Their quick response to my problem illustrates their commitment to service and quality products

You advertise same day shipping You advertise same day shipping. I order on Saturday, then you hold up my order to check the "validity of the credit card" until Monday and don't send the order until Tuesday. Do you do this with all your credit card orders? By the way, I've ordered tens of thousands of dollars (really) worth of computers, printers and toner from Macmall over the years and never had this problem before.

First time I have ordered from MacMall… First time I have ordered from MacMall and I have been pleasantly surprised. I ordered a refurbished HP laptop and frankly scared about the condition, but everything was terrific. The laptop arrived earlier than I expected and all was in great shape!! Very satisfied!!!