I have never had a problem with MacMall… I have never had a problem with MacMall in over 20 years of purchasing computers from them. I have purchased Macs and PCs; I have purchased working on the phone through one of their representatives and straight off the website; and in each instance the purchase has been trouble-free and the equipment arrived on-time and in good shape. I would highly recommend MacMall.

Placed order Placed order, item was immediately back ordered. I called customer service, was told 3-5 weeks and was then disconnected. I called back and was going to cancel order, another rep told me 3-5 days. Also, I've opted out of all emails 10x's since placing order. Still getting emails..Never again, small discount isn't worth the service level.

Excellent response and quality… Excellent response and quality packaging of a portable disk. There was an error in the mail status indicating the shipment was UPS ground when it was really US mail, but a quick phone call clarified the matter. Keep up the excellent customer service!

I called to return an item I called to return an item. Customer service said he would check on getting me an RA number and get back to me in a minute. Never got back to me. I'm going to try again. I spent about $2500 on my purchase and returning an unopened $12 item should not involve this amount of work on my part. Person I spoke with was also very difficult to understand - not a clear English speaker.

Mac Mall to the Rescue - No more Cable Gender Error I have shopped at MacMal ever since they went into business as MacWarehouse. Throughout that time I have had excellent service, however on my last order they made a mistake which has inconvenienced me. I ordered a USB 2 extension cable Male on one end Female on the other. They sent me a male-male cable which is of no use to me. I have contacted them about exchanging the incorrect cable for the correct Female-Male cable, but I have not received a response yet Almost immediately after I posted the above review, MacMall called me to apologize and said they would ship the correct cable today and not to worry about returning the one that was shipped by mistake. I have bought about 5 Macs and untold peripherals and software from MacMall and they have always delivered five star products and service. Their quick response to my problem illustrates their commitment to service and quality products