Marty
GBPlaced an order November 27-Still unshipped. Christmas disappointment! Placed an order November 27, 2019. Never got an email confirmation despite payment being taken from my account. No answer when I phone in, no reply to two different emails. At this point I feel like I have bern ripped off. I will be contacting my payment provider to file a fraud claim.
DAVID
GBThe Mac configuration I ordered from… The Mac configuration I ordered from the MacMall website was discontinued. It took almost a week to inform me of that. To get a similar product the Mac had to be ordered directly from Apple and then shipped to me. That took another week and a half. A product I should have had in a few days took almost three weeks. MacMall needs to be on top of inventory and keep the website up to date. All I got was a $20 credit for the inconvenience. That disappeared quickly because the new Mac cost more than the one advertised that was discontinued. The customer service rep didn't seem too apologetic about it. I eventually got the Mac and I am happy to move forward.
Simon Evans
GBOrdered November Ordered November. No reply. No product. NO REFUND. HOWD I GET MY MOBEY BACK AND WGI KNOWS WHAT GOES ON BANK STATEMENTS WHEN PAYING FOR ITEMS SO CAN LOOO
CHUCK
GBYou advertise same day shipping You advertise same day shipping. I order on Saturday, then you hold up my order to check the "validity of the credit card" until Monday and don't send the order until Tuesday. Do you do this with all your credit card orders? By the way, I've ordered tens of thousands of dollars (really) worth of computers, printers and toner from Macmall over the years and never had this problem before.
Chris Merchant
GBTerrible Terrible, first time i tried and will be last time. My company purchased Adobe Acrobat Reader retail copy, 9 days later, i check status and it still says "PROCESSING". So i emailed them to just cancel it, checked 48hrs later, and still "PROCESSING", as if they still havnt checked email yet So i called them twice during their business hours and hit #2 for Customer Service, after 9-10 rings it goes to a busy tone.