I’ve been a customer for 3 years and I… I’ve been a customer for 3 years and I genuinely enjoy my NSPRE products. I recently purchased the Gen 2 smart glasses and I only have 1 issue. I wish you guys kept the buttons like your original models. The tap commands are fine but swiping I sometimes miss the mark or swipe the wrong way and might answer a call I intend to reject. It would be awesome if you all didn’t discontinue your Gen 1 glasses. I also ordered both the Millen & Slate. Quite honestly, I could have only purchased 1 pair and just ordered additional lenses because the two are the same— which I expressed to support. Support responded quickly and allowed me to return 1 pair of glasses and sent me the lenses only free so that I can swap out! Last thing, I love that you all made the frames smaller this time. The others fit ok but Gen 2 fits perfectly! I’ve had my new pair for 2 months now! So far, so good.

Takes orders and does not fulfill or respond I placed an order in March for glasses and never received any update. I've tried to contact them multiple times. I guess at some point they moved their website. I tried contacting them directly on there new sites help chat interface (NO RESPONSE). I will likely file a claim with American Express. Unfortunately I can't recommend anyone trust this company.

Can I please be provided on how I can… Can I please be provided on how I can purchase a replacement screen? To reach out to this company is extrenely hard. The idea to support a young entrepreneur is the driven force but it is almost impossible to place a replacement order. Veronacooperrose@ gmail.com

I have all product now I am enjoying these product hunnie. I just received my Solace Glasses today and I have the completed collection of all your products. Their CS is hilarious, at least whoever I spoke with with so I was OK after speaking with them. I did have to wait about 2 days for a response but they resolved what I needed and got me a new pair of earbuds upon request. I am a user of both of this founders companies and I will continue to be, Great products and great services. -S.

I have the Eclipse Glasses I pre-ordered the Eclipse Glasses and they are fun to wear but I like the other material from your other smart glasses much better. I also like that I can customize my lens on my other NSPR glasses. I feel like you all should re-release the eclipse lens in your older model.