I’m in port out HELL Update: Thank God for Mint Mobile. They didn’t give up on me. They tracked down someone at Unreal Mobile (no idea how) and my port out from Unreal is in progress! Service worked great UNTIL I tried to port my number out to another carrier. New carrier says information from Unreal doesn’t match. How can that be? No telephone number for help, only able to open tickets on help page and keep getting scripted answers that are no help. Been going on two weeks now. Just want my phone number! Unreal Mobile please reply so I can get some real help!

It has been great for my child and the… It has been great for my child and the sprint side is decent. THe AT&T side I feel that coverage was better but voice (calls) would always hang up. Also I went to switch from GSM to CDMA (It could be reverse-I ended w/ the sprint side). Unreal had already taken my payment for 3 months from the AT&T side way before it should have come out of my acct. Unreal won't refund me the money and I have yet to see the money go to other acct

Your customer service is excellent Your customer service is excellent. Your staff went above and beyond to make sure my phone works. I want to recognize Volt, Karen, and Justin for their tremendously terrific assistance. Why would I go anywhere else when I can get this kind of support. Not only they meet my expectation, but they also exceed my expectation and I hope your customer service can go 24/7. Thank you.

Received refund! No problem at all, but would not do any business with Unreal anymore. After communicating for three days trying to receive my refund for the simcard I did not receive but was charged for, they processed my refund. It was stressful, but I am glad I was able to get help. The best way to reach, I found, is to submit a ticket with your request. Calling will do nothing. The operators are not helpful at all. Overall, I changed 1star to 3 because they resolved my issue. Jose was very helpful- 5stars to him.

Real good service with Unreal Mobile I came across this completely by accident searching for a SIM card with a mobile number as my previous data sim had expired. I purchased this at the Target in Atlanta and it changed the mobile experience for me. It was easy to set up and really affordable! It has a talk and text feature which really helps. I used it in both DC and NYC and did not have trouble at any given time. Thank you Unreal Mobile.