Company tried to scam me I had an annual plan ($180/year) with unlimited low speed data and they recently decided to stop offering unlimited low speed on their new phone plans. Rather than honor the plan I purchased, they shut off my data completely after I’d used up my high speed one month and told me I’d need to purchase more data. They lied to me on the phone and told me my current plan does not involve unlimited low speed data. I looked back in my email and found verification from the initial purchase and it indeed did show unlimited low speed data. After I called them out on the phone, they finally turned my data back on. I’ve been with unreal on an annual plan for 4 years but because of their deceitful practices I’m now switching to red pocket.

Service is excellent UREAL Mobile is great. The coverage is excellent, bandwidth is good and the cost is fantastic! I'm done with the big providers charging me 5 times as much and throttling my bandwidth anyway!!!

Improve on communication I actually had no issues with the phone service itself and was very impressed with the signal I was getting. I left because communication from the company wasn't good. I couldn't make it to their working hours since they have the same hours as an average day job. Whenever I did try during a lunch break, I would be on hold for a while for both chat and phone. I tried emailing them and I didn't get a response back until about 3 weeks later. I can tell that the company is making improvements which actually makes me want to come back. If responses from emails become faster and working hours can be extended for both chat and phone, I would definitely go back to their prepaid plans

Ordering and activation process went… Ordering and activation process went ok. Had to call customer service to complete activation but it was handled. Speeds are mot the fastest but so far no real issues. Using on an OnePlus phone.

UNREAL Headache....run away! Takes more than a month to receive a sim card ordered from the UNREAL site. Once received, compatible BYOD phone cannot find sim card. Called three different customer service phone numbers. No one able to assist customer when talking with a supposed (real) CSR. Placed back into cue with automated service more than 6 times. Emails sent not answered within 48 hours, yet UNREAL can bill for a service NOT PROVIDED. Complaint filed with PAYPAL as well as as FCC. Anyone thinking of using UNREAL should stop not unless you want some UNREAL headaches for your cellular service.