Your customer service is excellent Your customer service is excellent. Your staff went above and beyond to make sure my phone works. I want to recognize Volt, Karen, and Justin for their tremendously terrific assistance. Why would I go anywhere else when I can get this kind of support. Not only they meet my expectation, but they also exceed my expectation and I hope your customer service can go 24/7. Thank you.

Company tried to scam me I had an annual plan ($180/year) with unlimited low speed data and they recently decided to stop offering unlimited low speed on their new phone plans. Rather than honor the plan I purchased, they shut off my data completely after I’d used up my high speed one month and told me I’d need to purchase more data. They lied to me on the phone and told me my current plan does not involve unlimited low speed data. I looked back in my email and found verification from the initial purchase and it indeed did show unlimited low speed data. After I called them out on the phone, they finally turned my data back on. I’ve been with unreal on an annual plan for 4 years but because of their deceitful practices I’m now switching to red pocket.

They're so on point it's unreal Very good reception virtually everywhere and anywhere in the city of San Diego, whether im up in the mountains, deep in the desert, down at the beach, or anywhere in my place. I love the fact that i have yet to experience any "dead zones". Two thumbs up!

Service is excellent UREAL Mobile is great. The coverage is excellent, bandwidth is good and the cost is fantastic! I'm done with the big providers charging me 5 times as much and throttling my bandwidth anyway!!!

Received refund! No problem at all, but would not do any business with Unreal anymore. After communicating for three days trying to receive my refund for the simcard I did not receive but was charged for, they processed my refund. It was stressful, but I am glad I was able to get help. The best way to reach, I found, is to submit a ticket with your request. Calling will do nothing. The operators are not helpful at all. Overall, I changed 1star to 3 because they resolved my issue. Jose was very helpful- 5stars to him.