UNREAL Headache....run away! Takes more than a month to receive a sim card ordered from the UNREAL site. Once received, compatible BYOD phone cannot find sim card. Called three different customer service phone numbers. No one able to assist customer when talking with a supposed (real) CSR. Placed back into cue with automated service more than 6 times. Emails sent not answered within 48 hours, yet UNREAL can bill for a service NOT PROVIDED. Complaint filed with PAYPAL as well as as FCC. Anyone thinking of using UNREAL should stop not unless you want some UNREAL headaches for your cellular service.

It has been great for my child and the… It has been great for my child and the sprint side is decent. THe AT&T side I feel that coverage was better but voice (calls) would always hang up. Also I went to switch from GSM to CDMA (It could be reverse-I ended w/ the sprint side). Unreal had already taken my payment for 3 months from the AT&T side way before it should have come out of my acct. Unreal won't refund me the money and I have yet to see the money go to other acct

Customer service unlikely and unlucky We switched to unreal when it was a new business and had no problems until recently. I called hoping to switch my number over to a new phone-but after getting the run around for an hour on their customer service number I was ready to give up. I called back three more times and heard nothing but their automated machine, until eventually I was connected to a person (who proceeded to immediately hang up on me). I'm convinced their customer service office has dwindled to a singular overworked and apathetic man in a swivel chair. Will unfortunately be switching soon, I love the price but I can't risk repeating this!

Company tried to scam me I had an annual plan ($180/year) with unlimited low speed data and they recently decided to stop offering unlimited low speed on their new phone plans. Rather than honor the plan I purchased, they shut off my data completely after I’d used up my high speed one month and told me I’d need to purchase more data. They lied to me on the phone and told me my current plan does not involve unlimited low speed data. I looked back in my email and found verification from the initial purchase and it indeed did show unlimited low speed data. After I called them out on the phone, they finally turned my data back on. I’ve been with unreal on an annual plan for 4 years but because of their deceitful practices I’m now switching to red pocket.

I’m in port out HELL Update: Thank God for Mint Mobile. They didn’t give up on me. They tracked down someone at Unreal Mobile (no idea how) and my port out from Unreal is in progress! Service worked great UNTIL I tried to port my number out to another carrier. New carrier says information from Unreal doesn’t match. How can that be? No telephone number for help, only able to open tickets on help page and keep getting scripted answers that are no help. Been going on two weeks now. Just want my phone number! Unreal Mobile please reply so I can get some real help!