Customer service unlikely and unlucky We switched to unreal when it was a new business and had no problems until recently. I called hoping to switch my number over to a new phone-but after getting the run around for an hour on their customer service number I was ready to give up. I called back three more times and heard nothing but their automated machine, until eventually I was connected to a person (who proceeded to immediately hang up on me). I'm convinced their customer service office has dwindled to a singular overworked and apathetic man in a swivel chair. Will unfortunately be switching soon, I love the price but I can't risk repeating this!

HORRIBLE FRAUDULENT SCAMMERS HORRIBLE FRAUDULENT SCAMMERS, ONCE NUMBER IS PORTED, YOU CANNOT GET IT BACK! THEY WILL NOT RELEASE IT AND HAVE NO HUMAN CUSTOMER SERVICE EXCEPT SALES WHO HANG UP ON YOU. NO INCOMING OR OUTGOING CALLS. OPENED MULTIPLE TICKETS WITH NO RESPONSE OR SOLUTION. THIS IS AWFUL. BEWARE, DO NOT FALL FOR THIS SCAM!!!

Ayeee!!! x 33 You know, all things considered, you guys have been one of the most seemless and yet most undervalued VIP's of the whole thing. You guys are beautiful. Thank you. I'd just hug you all if I could haha. x3 -Dean (Oh my goodness, is that a Unicorn? Guys, that is awesome. That is so much more awesome today than ever haha. Thank you guys for doing that and stay blessed. ^^

I’m in port out HELL Update: Thank God for Mint Mobile. They didn’t give up on me. They tracked down someone at Unreal Mobile (no idea how) and my port out from Unreal is in progress! Service worked great UNTIL I tried to port my number out to another carrier. New carrier says information from Unreal doesn’t match. How can that be? No telephone number for help, only able to open tickets on help page and keep getting scripted answers that are no help. Been going on two weeks now. Just want my phone number! Unreal Mobile please reply so I can get some real help!

service interrupted due to technical difficulties The service had been fine but it was cut off 2 days after the bill was paid for "technical difficulties". we haven't gotten any responses at all via email and can't talk to anyone in customer support. we may just cancel this service so wet can actuate use the phone!