Service is excellent UREAL Mobile is great. The coverage is excellent, bandwidth is good and the cost is fantastic! I'm done with the big providers charging me 5 times as much and throttling my bandwidth anyway!!!

We had a lot of issues with dropped calls/not going through and blocked text messages The website is really bad as far as displaying accurate account information and reaching customer service is often difficult or they are not helpful. We just ported out my husbands number to another plan today and had no issues though. We are changing plans because calls are frequently dropped or just don't go through and my texts often come back as blocked when the receiver has not blocked any of my texts. It is a cheap plan, but with the overall frustrations we have had, I would not recommend this company.

HORRIBLE FRAUDULENT SCAMMERS HORRIBLE FRAUDULENT SCAMMERS, ONCE NUMBER IS PORTED, YOU CANNOT GET IT BACK! THEY WILL NOT RELEASE IT AND HAVE NO HUMAN CUSTOMER SERVICE EXCEPT SALES WHO HANG UP ON YOU. NO INCOMING OR OUTGOING CALLS. OPENED MULTIPLE TICKETS WITH NO RESPONSE OR SOLUTION. THIS IS AWFUL. BEWARE, DO NOT FALL FOR THIS SCAM!!!

Company tried to scam me I had an annual plan ($180/year) with unlimited low speed data and they recently decided to stop offering unlimited low speed on their new phone plans. Rather than honor the plan I purchased, they shut off my data completely after I’d used up my high speed one month and told me I’d need to purchase more data. They lied to me on the phone and told me my current plan does not involve unlimited low speed data. I looked back in my email and found verification from the initial purchase and it indeed did show unlimited low speed data. After I called them out on the phone, they finally turned my data back on. I’ve been with unreal on an annual plan for 4 years but because of their deceitful practices I’m now switching to red pocket.

Your customer service is excellent Your customer service is excellent. Your staff went above and beyond to make sure my phone works. I want to recognize Volt, Karen, and Justin for their tremendously terrific assistance. Why would I go anywhere else when I can get this kind of support. Not only they meet my expectation, but they also exceed my expectation and I hope your customer service can go 24/7. Thank you.