We had a lot of issues with dropped calls/not going through and blocked text messages The website is really bad as far as displaying accurate account information and reaching customer service is often difficult or they are not helpful. We just ported out my husbands number to another plan today and had no issues though. We are changing plans because calls are frequently dropped or just don't go through and my texts often come back as blocked when the receiver has not blocked any of my texts. It is a cheap plan, but with the overall frustrations we have had, I would not recommend this company.

Improve on communication I actually had no issues with the phone service itself and was very impressed with the signal I was getting. I left because communication from the company wasn't good. I couldn't make it to their working hours since they have the same hours as an average day job. Whenever I did try during a lunch break, I would be on hold for a while for both chat and phone. I tried emailing them and I didn't get a response back until about 3 weeks later. I can tell that the company is making improvements which actually makes me want to come back. If responses from emails become faster and working hours can be extended for both chat and phone, I would definitely go back to their prepaid plans

I’m in port out HELL Update: Thank God for Mint Mobile. They didn’t give up on me. They tracked down someone at Unreal Mobile (no idea how) and my port out from Unreal is in progress! Service worked great UNTIL I tried to port my number out to another carrier. New carrier says information from Unreal doesn’t match. How can that be? No telephone number for help, only able to open tickets on help page and keep getting scripted answers that are no help. Been going on two weeks now. Just want my phone number! Unreal Mobile please reply so I can get some real help!

Company tried to scam me I had an annual plan ($180/year) with unlimited low speed data and they recently decided to stop offering unlimited low speed on their new phone plans. Rather than honor the plan I purchased, they shut off my data completely after I’d used up my high speed one month and told me I’d need to purchase more data. They lied to me on the phone and told me my current plan does not involve unlimited low speed data. I looked back in my email and found verification from the initial purchase and it indeed did show unlimited low speed data. After I called them out on the phone, they finally turned my data back on. I’ve been with unreal on an annual plan for 4 years but because of their deceitful practices I’m now switching to red pocket.

Ayeee!!! x 33 You know, all things considered, you guys have been one of the most seemless and yet most undervalued VIP's of the whole thing. You guys are beautiful. Thank you. I'd just hug you all if I could haha. x3 -Dean (Oh my goodness, is that a Unicorn? Guys, that is awesome. That is so much more awesome today than ever haha. Thank you guys for doing that and stay blessed. ^^