Ordering and activation process went… Ordering and activation process went ok. Had to call customer service to complete activation but it was handled. Speeds are mot the fastest but so far no real issues. Using on an OnePlus phone.

Customer service unlikely and unlucky We switched to unreal when it was a new business and had no problems until recently. I called hoping to switch my number over to a new phone-but after getting the run around for an hour on their customer service number I was ready to give up. I called back three more times and heard nothing but their automated machine, until eventually I was connected to a person (who proceeded to immediately hang up on me). I'm convinced their customer service office has dwindled to a singular overworked and apathetic man in a swivel chair. Will unfortunately be switching soon, I love the price but I can't risk repeating this!

UNREAL Headache....run away! Takes more than a month to receive a sim card ordered from the UNREAL site. Once received, compatible BYOD phone cannot find sim card. Called three different customer service phone numbers. No one able to assist customer when talking with a supposed (real) CSR. Placed back into cue with automated service more than 6 times. Emails sent not answered within 48 hours, yet UNREAL can bill for a service NOT PROVIDED. Complaint filed with PAYPAL as well as as FCC. Anyone thinking of using UNREAL should stop not unless you want some UNREAL headaches for your cellular service.

Improve on communication I actually had no issues with the phone service itself and was very impressed with the signal I was getting. I left because communication from the company wasn't good. I couldn't make it to their working hours since they have the same hours as an average day job. Whenever I did try during a lunch break, I would be on hold for a while for both chat and phone. I tried emailing them and I didn't get a response back until about 3 weeks later. I can tell that the company is making improvements which actually makes me want to come back. If responses from emails become faster and working hours can be extended for both chat and phone, I would definitely go back to their prepaid plans

HORRIBLE FRAUDULENT SCAMMERS HORRIBLE FRAUDULENT SCAMMERS, ONCE NUMBER IS PORTED, YOU CANNOT GET IT BACK! THEY WILL NOT RELEASE IT AND HAVE NO HUMAN CUSTOMER SERVICE EXCEPT SALES WHO HANG UP ON YOU. NO INCOMING OR OUTGOING CALLS. OPENED MULTIPLE TICKETS WITH NO RESPONSE OR SOLUTION. THIS IS AWFUL. BEWARE, DO NOT FALL FOR THIS SCAM!!!