Improve on communication I actually had no issues with the phone service itself and was very impressed with the signal I was getting. I left because communication from the company wasn't good. I couldn't make it to their working hours since they have the same hours as an average day job. Whenever I did try during a lunch break, I would be on hold for a while for both chat and phone. I tried emailing them and I didn't get a response back until about 3 weeks later. I can tell that the company is making improvements which actually makes me want to come back. If responses from emails become faster and working hours can be extended for both chat and phone, I would definitely go back to their prepaid plans

It has been great for my child and the… It has been great for my child and the sprint side is decent. THe AT&T side I feel that coverage was better but voice (calls) would always hang up. Also I went to switch from GSM to CDMA (It could be reverse-I ended w/ the sprint side). Unreal had already taken my payment for 3 months from the AT&T side way before it should have come out of my acct. Unreal won't refund me the money and I have yet to see the money go to other acct

Service is excellent UREAL Mobile is great. The coverage is excellent, bandwidth is good and the cost is fantastic! I'm done with the big providers charging me 5 times as much and throttling my bandwidth anyway!!!

Ordering and activation process went… Ordering and activation process went ok. Had to call customer service to complete activation but it was handled. Speeds are mot the fastest but so far no real issues. Using on an OnePlus phone.

Good price, lousy service The price is good, but it's definitely a "get what you pay for" situation. Sometimes my phone just stopped receiving calls (even when I have multiple reception bars and phone is in full call-receiving mode), and customer service is hard to reach and not particularly helpful.