I Love 3BTech! Well I found 3BTech many years ago when I was looking for hard drives I think threw PriceWatch.com but any way I have shopped with 3BTech off & on now many years. I have had a few issues but all but one they worked out with me. The one they didn't was a bad CPU I got with a motherboard combo I bought from them when I lived in Las Vegas but other then that I have had no problems with them. I just don't buy motherboard combos anymore lol problem solved. 3BTech has good customer service though, and if you have questions most times they are nice enough to answer them & offer suggestions. Never had any regrets from the items I buy from them now like Power Supplies, Hard Drives, PC Cases, and accessories. If you want a great place to shop that offers free shipping on all items this is your best bet!

RIP OFF I PURCHASED A NETBOOK FROM THEM AS A XMAS GIFT ,NOT ONLY WOULDNT IT LOAD WINDOWS IT WAS PRETTY BEAT UP ,SO I RETURNED IT FOR A REFUND I HAD TO PAY$13 TO SHIP IT BACK TO THEM . NOW THEY REFUSING TO REFUND MY MONEY SAYING A COA STICKER IS MISSING ,NO ONE EVER REMOVED ANYTHING FROM THE NETBOOK ,STAY AWAY FROM THIS COMPANY

Attention to Detail 12/30/09 - Upgrading from my recently dead XP box. The 3b-tech PC arrived DOA on 1/7/10. Worked with tech supp to try and resolve prob. When they said to take out and inspect the CPU I said it was time to send it back for refund! They would only repair since it was a "custom built" machine. I gave them verbal and written notes about the front panel coming off during shipment and some plastic pieces I found rattling around in the case when I opened it for inspection - not good. Sent it back on 1/12/10 after waiting for them to send me an RMA. They did however pay the return shipping both ways. 1/20/10 - Got the repaired PC (motherboard?) back with the front panel still jammed out of place exactly as I had originally received it, internal boards and some memory chips were not fully seated AND with no OS loaded!!! - I had ordered Windows 7 to be installed and the HD came back formatted for XP - no OS, just formatted! Called tech supp again and they said "just install Windows 7 - its easy"! True enough, the install was easy, BUT locating the correct drivers for all the components of the system took hours of searching and testing (of course the OEM drivers they supplied were NOT compatible with Win 7, and even crashed my system). I finally got the machine working and software loaded to my satisfaction a couple days later after much research about Win 7 compatibility issues on the web (thank goodness the network card was working!). My point being is that this should not have been needed if the install was done correctly at the original system build time. I have purchased several PCs online before and this was by far my worst experience with a "custom-built" system. These guys need to pay a lot more closer attention to detail. I even bought another motherboard from Ebay for my XP box as a just-in-case backup! Downtime: 3 weeks Grade: C

Will not answer request for RMA, sends broken stuff, avoid at all costs! ORDER #3btech-696904 I had an experience of the worst kind with 3b tech. I ordered a motherboard (refurbished) at a great price. It got here in fairly good time, but that is when the trouble started. Motherboard does not work. Tried everything, and no dice. Here is where 3btech totally failed me. I wrote 3 times to 3b tech to obtain an RMA number, and guess how many times they responded. ZERO. These jerks just totally ignored all the RMA requests which come from the RMA form on their website. I'd stick with newegg or a company that actually takes care of you if there is a problem. 3btech sucks and will not do that. Now I'm out the cost of the motherboard, and have an expensive paper weight!

Very good communication and customer service Ordered 320 GB Seagate hard drive. Shipping and delivery was quick. Drive was noisy and not working properly. Seagate diagnostic tools confirmed that drive is faulty. Emailed 3bTech on Saturday. Received response early in the morning on Monday that they will re-ship another, tested, drive. They didn't even want broken drive back to save me on shipping costs. Received replacement drive next Saturday. Drive works very well. I'm impressed with their response time and customer service. I've purchased couple of hard drives from them in the past year or so and never had problem with them. Thank you Jan