Bad products bad service Evidently this merchant's customer service has gone to the dogs. I ordered 2 system pull hard drives from them and both of them cashed out in less than a month. The real problem occurred when I tried to get a refund. They said that one of the drives was in fine shape (when it would'nt even allow the system to boot when the drive was installed). Their customer service was a horror, since they tried to get me to close a Paypal dispute I had filed over the matter. Fortunately I then filed a claim with Paypal. Such cheesy and poor customer service should be punished, mainly by staying away from this vendor, which I intend to do.

They have changed They have changed, go here as they are better, deal with these guys all the time, ascendtech.us

Attention to Detail 12/30/09 - Upgrading from my recently dead XP box. The 3b-tech PC arrived DOA on 1/7/10. Worked with tech supp to try and resolve prob. When they said to take out and inspect the CPU I said it was time to send it back for refund! They would only repair since it was a "custom built" machine. I gave them verbal and written notes about the front panel coming off during shipment and some plastic pieces I found rattling around in the case when I opened it for inspection - not good. Sent it back on 1/12/10 after waiting for them to send me an RMA. They did however pay the return shipping both ways. 1/20/10 - Got the repaired PC (motherboard?) back with the front panel still jammed out of place exactly as I had originally received it, internal boards and some memory chips were not fully seated AND with no OS loaded!!! - I had ordered Windows 7 to be installed and the HD came back formatted for XP - no OS, just formatted! Called tech supp again and they said "just install Windows 7 - its easy"! True enough, the install was easy, BUT locating the correct drivers for all the components of the system took hours of searching and testing (of course the OEM drivers they supplied were NOT compatible with Win 7, and even crashed my system). I finally got the machine working and software loaded to my satisfaction a couple days later after much research about Win 7 compatibility issues on the web (thank goodness the network card was working!). My point being is that this should not have been needed if the install was done correctly at the original system build time. I have purchased several PCs online before and this was by far my worst experience with a "custom-built" system. These guys need to pay a lot more closer attention to detail. I even bought another motherboard from Ebay for my XP box as a just-in-case backup! Downtime: 3 weeks Grade: C

Bad Experience I had trouble getting in touch with someone initially to order and that should have been a red flag for me. I called back later and did talk to someone who checked no a part and part number for me to make sure it had what I wanted. 3btech sent me a different part than I ordered, and due to time constraints and the cost of shipping being close to the part itself I will not be doing business with this company ever again. When I called today they were already closed at 5pm, and it seems to me that an internet computer part company should be open till at least 8pm not bankers hours... I do not recommend anyone else does business with this company.

I Love 3BTech! Well I found 3BTech many years ago when I was looking for hard drives I think threw PriceWatch.com but any way I have shopped with 3BTech off & on now many years. I have had a few issues but all but one they worked out with me. The one they didn't was a bad CPU I got with a motherboard combo I bought from them when I lived in Las Vegas but other then that I have had no problems with them. I just don't buy motherboard combos anymore lol problem solved. 3BTech has good customer service though, and if you have questions most times they are nice enough to answer them & offer suggestions. Never had any regrets from the items I buy from them now like Power Supplies, Hard Drives, PC Cases, and accessories. If you want a great place to shop that offers free shipping on all items this is your best bet!