Never buying from their Israeli site again I'm still unsure what Senetic actually "is" but my best guess is that they're a Polish company with a number of worldwide franchisees. I had the misfortune of dealing recently with their typically unprofessional Israeli representative, Tomer. After purchasing a wired router, I didn't hear back from the company for a number of days. As a few days had elapsed without response, I messaged again to request an order update (specifically, I wanted a slightly different product). Their Israeli representative responded in an unprofessional manner, chastising me for seeking updates over the holiday period. My second email was simply ignored. Hence, I'm receiving a product that is no longer exactly what I want. Having lived in Israel for a number of years, I am more than used to the typically rude and unprofessional manner in which Israelis run their businesses, but I still go out of my way to avoid the worst offenders. It's been a number of weeks and DHL Israel (another useless Israeli business) have no update as to where my package is. Needless to say neither DHL Israel nor Senetic Israel have had the manners to either apologize or provide an update. Their justification is that this is a "holiday period" in Israel. As I wrote to Tomer, if that is the case, perhaps they shouldn't take customers' money then, because it seems that they are unprepared to process orders in a timely fashion. Being Israeli, I doubt that Tomer is amenable to a lesson about common manners and professionalism. But perhaps it would benefit it to learn how normal companies deal with customers. The lesson I draw from this experience is this: avoid buying in Israel wherever possible. And personally, I would never do business with Senetic again.

Don't bother buying from these Muppets Don't bother buying from these Muppets Despite Ordering on the UK website. Items shipped from Poland, the delivery date quoted at purchase was 5 days after 14 days still no update as to when it will be delivered. After emailing and calling them still none the wiser. When you call them you eventually speak to someone in Poland. I suspect the London office is just a mailing address, a virtual office to appear as if it's a UK company. After two weeks with still no update I am now trying to recover costs through my credit card! Update.. After a total of three weeks it finally turned up. Unfortunately supplied with EU Power supplies, I contacted them again to explain that by law products bought in the UK need to be supplied with the correct 3 pin plug. Amazingly the replacement PSU arrived the nextday.

Excellent Shoping Experience Excellent Shoping Experience: "Ordered a 16-Port TP Link Switch TL-SG1016 Rackmount, came relatively quick in an excellent protective packaging, it was the latest version of the devise (V17.0) in one of the lowest prices on the market. Received e-mail in every step of my order. Very satisfied!!"

Senetic I Need to Return The process of returning was quite easy and thorough. Senetic personnel was helpful with the return of an ordered product. Sometimes these things happen but its good to know that companies will help with process thanks so much, the people at Senetic.

Terrrible service Terrrible service. You can forgot about offers. 2 weeks no any progress after order confirmation. Products indicated as available in stock with delivery 24 hours, but really ... no reaction for WEEKS