I was very pleased with the purchase experience. The product worked as I expected I needed this product so I could hook up a Roku with only HDMI output to my older Harmon Kardon Receiver that only has optical digital input. After reading all the review online I was a little concerned because there were a couple of reviews stating that the picture quality was not good. That is not my experience at all. I am extremely picky about picture and audio quality and this thing delivers on both. On a 60" Samsung I can't tell the difference in picture quality with the J-Tech in the mix. Great product. I would highly recommend it.

Awful Customer Experience I purchased an HDMI Splitter 1x8 from J-Tech via Amazon. I only made the decision to go with J-Tech after reading such great reviews regarding their products and customer service. Unfortunately, after about 4-5 months of the product working well, it suddenly failed. Five phone calls and 3 emails later, I finally procured a pre-paid return shipping label from the manager. I sent the item in the last week of October. It is not the second week of December, and I still have yet to receive a replacement or repaired item. I have spoken to at least 3 different people in their company and received multiple empty promises. I was given a tracking number and entered it on the USPS tracking website only to find that the item had in fact not been shipped yet. Save yourself the agony and don't shop with J-Tech.

excellent customer service and care excellent customer service and care. i had a issue with an item i ordered but jewel was quick to guide and assist me throughout the entire process. i will be back!

THEY WONT RETUN MONEY FROM A FRADULANT PURCHASE I have a Amazon account, well in the beginning of January my bank card along with my wallet was stolen. I reported it to my bank right away, not realizing someone would have hacked into my Amazon account and purchasing a $1800.00 PC. My bank card would not work as it was considered stolen by my bank so when the person who ordered this PC tried to use my bank card, Amazon took it upon themselves to say "Hey her bank card is not working so were going to charge it to another persons card on her account with a totally different name linked to it. So now my fathers card was charged $1800.00 from this company J-Tech Digital, Inc. I have been in contact with J-Tech Digital, Inc. and Amazon regarding this matter. I never received the PC as who ever signed for it( a TSMITH) intercepted it at FedEx and now the company J-Tech Digital, Inc. will not refund a fraudulent purchase on my Amazon account for something that i never purchased or received. Now there insisting that I did receive it and they will not refund the money until I return the PC!! HOW CAN I RETURN SOMETHING THAT I NEVER ORDERED NOR RECIEVED..I HAVE NOTING TO RETURN...This company has the dumbest people who do not understand what I and Amazon is stating to them. I would never recommend this company, especially after seeing such bad reviews on them. Now I guess ill have to go to the Better Business Bureau on this matter!

Warning! 50% restocking fee on returns. Had I known there would be a 50% restocking fee (in this case $500) I would never have done business with them. The computer was returned in the exact condition I received it and within 30 days, I have no idea how they can do business like this. Just FYI