Awful Customer Experience I purchased an HDMI Splitter 1x8 from J-Tech via Amazon. I only made the decision to go with J-Tech after reading such great reviews regarding their products and customer service. Unfortunately, after about 4-5 months of the product working well, it suddenly failed. Five phone calls and 3 emails later, I finally procured a pre-paid return shipping label from the manager. I sent the item in the last week of October. It is not the second week of December, and I still have yet to receive a replacement or repaired item. I have spoken to at least 3 different people in their company and received multiple empty promises. I was given a tracking number and entered it on the USPS tracking website only to find that the item had in fact not been shipped yet. Save yourself the agony and don't shop with J-Tech.

THEY WONT RETUN MONEY FROM A FRADULANT PURCHASE I have a Amazon account, well in the beginning of January my bank card along with my wallet was stolen. I reported it to my bank right away, not realizing someone would have hacked into my Amazon account and purchasing a $1800.00 PC. My bank card would not work as it was considered stolen by my bank so when the person who ordered this PC tried to use my bank card, Amazon took it upon themselves to say "Hey her bank card is not working so were going to charge it to another persons card on her account with a totally different name linked to it. So now my fathers card was charged $1800.00 from this company J-Tech Digital, Inc. I have been in contact with J-Tech Digital, Inc. and Amazon regarding this matter. I never received the PC as who ever signed for it( a TSMITH) intercepted it at FedEx and now the company J-Tech Digital, Inc. will not refund a fraudulent purchase on my Amazon account for something that i never purchased or received. Now there insisting that I did receive it and they will not refund the money until I return the PC!! HOW CAN I RETURN SOMETHING THAT I NEVER ORDERED NOR RECIEVED..I HAVE NOTING TO RETURN...This company has the dumbest people who do not understand what I and Amazon is stating to them. I would never recommend this company, especially after seeing such bad reviews on them. Now I guess ill have to go to the Better Business Bureau on this matter!

Terrible experience trying to get a… Terrible experience trying to get a pre-owned item up and running. Paid for their "used equipment fee" to register a pre-owned item. After more than 3 months of attempting to get their software to run on my Mac I had to scrap the whole project. Less than stellar customer service. Hard to get a hold of their one main tech guy (Jeremy) & on top of that kept getting emails from sales asking if I wanted to purchase other equipment. Huge bummer because they have a very small competitor market. But you've been warned. This company comes with a lot of set up headaches. Not worth it.

Warning! 50% restocking fee on returns. Had I known there would be a 50% restocking fee (in this case $500) I would never have done business with them. The computer was returned in the exact condition I received it and within 30 days, I have no idea how they can do business like this. Just FYI

excellent customer service and care excellent customer service and care. i had a issue with an item i ordered but jewel was quick to guide and assist me throughout the entire process. i will be back!