Hit or Miss iYogi is a hit or miss proposition. About three-fourths of the techs are fantastic and they bring a level of professionalism to their work. However, there are about one-fourth who perform at a subpar level. It is the way it is--there is no predicting when you will get a bad apple.

Completely incompetent I called this company for problems with my MacAir. Worst experience I have had. Even their senior technicians were useless. They also con you into signing up with them by telling you that your computer is infected by spyware. Do not believe them. Worst of all they managed to erase 3 months of emails. I wasted 12 hours speaking to them ,no problem was solved and they erased important data. Avoid like the plague!

5 years of satisfaction! I have subscribed to iYogi technical services for 5 years during which I have had several occasions to call upon them for assistance. Each and every time they "fixed" my problem very professionaly. I have a great sense of comfort knowing that I am covered whenever a problem should arise...

Big Mistake I got hooked up with you at a time my computer was really acting up. Your base program did nothing to alleviate the problems. You did, however, have someone tell me I should spend more money with you because my system had been corrupted. I thought that was what I was getting for my money!!! I lost all faith in your company at that time. I did get the problem fixed but it was with another Microsoft "Partner" which spoke "on shore" English for another $350. The best thing iYogi could do is show me how to remove all the things they installed without any interruption in my computer speed or performance.

Am pleased wtih your most ofservice A lot of what I wanted involved OpenOffice.org and open source software tweaking. Most of those problems were not solved, so Eudora OSE and SeaMonkey Mozilla (my default) and not fully functional on 8.1 Pro which I purchased from iYogi. (My new laptop came with 7 Pro which jammed.) The Windows programs are fine. I do believe that iYogi should stop "selling software/services" to someone who has prepaid for a year. Given a choice - since 1992 when I entered computers - I prefer NOT to use a Microsoft product but to get my machine running, I ended up with Outlook (don't like the layout but it works fine), MS-Office and Windows 8.1 Pro.