Hit or Miss iYogi is a hit or miss proposition. About three-fourths of the techs are fantastic and they bring a level of professionalism to their work. However, there are about one-fourth who perform at a subpar level. It is the way it is--there is no predicting when you will get a bad apple.

Completely incompetent I called this company for problems with my MacAir. Worst experience I have had. Even their senior technicians were useless. They also con you into signing up with them by telling you that your computer is infected by spyware. Do not believe them. Worst of all they managed to erase 3 months of emails. I wasted 12 hours speaking to them ,no problem was solved and they erased important data. Avoid like the plague!

Thank YOU... iYogi I have had several 'issues' that were easily fixed by 'calling on' the iYogi support members. They KNIOW what they are doing... and they get the work/fixes completed in short order. I have NEVER had an issue that was not resolved for me!

Long time confidence I have depended on Iyogi almost from the beginning when Microsoft handed over support questions. Success with these questions led to signing up for annual relationships. The skill level over the remote connection is normally as good as I have ever experienced. Note, the service is available 24/7. Any time I have a problem - late at night, weekends. If the resolution is not quite right, I reconnect and get it resolved immediately. Note, the cost for this superb year-long coverage, is in the range of only two hours from a local tech. Iyogi has worked hard to earn my business.

they've done alright by me not a computer guy, so when something goes wrong I need to have an affordable fix option.... they are always available easy to access and while they don't always get it right the first time they will keep at it until they do... i'm satisfied i'm getting computer protection at an affordable price...