Helpful I have had a positive experience getting problems resolved. The only problem I didn't like was sometimes I was on the phone with the support guy for 3 or4 hours. The other thing I didn't like was every time I call they were always trying to sell me something. If I need to renew something they should send me and a 2 month advanced notice when it is due. That way I can save money for that service I need.

Hit or Miss iYogi is a hit or miss proposition. About three-fourths of the techs are fantastic and they bring a level of professionalism to their work. However, there are about one-fourth who perform at a subpar level. It is the way it is--there is no predicting when you will get a bad apple.

OUT OF BUSINESS Please be aware the are NOW OUT OF BUSINESS. I used IYogi for a good few years in the early days and had nothing but good experiences. Their team was polite and capable, in fact watching them go into my computer taught me a lot. It was their team that told me to contact HP and send the computer back for free repair. In the last year they did try selling a lot that I never bought. When computers became self cleaning I didn't seem to need them anymore and discontinued my subscription.

they've done alright by me not a computer guy, so when something goes wrong I need to have an affordable fix option.... they are always available easy to access and while they don't always get it right the first time they will keep at it until they do... i'm satisfied i'm getting computer protection at an affordable price...

Iyogi has always given me useful help As a rather elderly user of the computer I find being able to communicate with an Iyogi represantative by written messages is so much easier than having to listen to and act on instructions on the phone as my hearing is not as good as formerly. They have also been quick to make good anything that needed further attention. Always willing to ensure any problem has been solved satisfactorily and always very patient with slow learners.