Selling out of Stock Inventory! FiveTech Ltd, the company behind the ASUS brand in the UK, demonstrated their incompetence yet again by cancelling not one, but two of my orders within a single week. Their excuse? Claiming oversold items and a complete lack of inventory. It's astounding how a supposedly large company can operate with such chaos, coupled with abysmal customer service and a profound ignorance about their own products. To add insult to injury, I was left waiting for several days for a refund via PayPal, with no compensation offered for the inconvenience caused. It's nothing short of a frustrating experience dealing with them, as they seem to have no qualms about brushing off their customers' concerns.

Delivery Very Fast, but Customer Information is Mediocre. Ordered a mouse on sale Monday morning with Standard Shipping, received an order confirmation but didn't receive any shipping notifications or tracking numbers. Item arrived Tuesday around noon by DPD, while still listed as "processing" on the order page, i.e. not shipped. Fortunately, I was in at the time. It's great that it arrived so quickly with the cheaper shipping, but it's insane that I don't know it was shipped until it arrived. There needs to be some better communication with the customer.

Very happy with purchase Product arrived on time. Well packaged and in perfect condition. Everything was as specified - no issues, although keyboard layout different from my last two laptops - this will take a little getting used to. Would be happy to order from this supplier again.

Stay away from Asus store! Horrible service Stay away from Asus store at all costs. I made the mistake of making a purchase here just because it was £20 cheaper than Amazon. I received no updates for a while. Not on my account, not in emails. Then the "processing" indication turned to "completed" after I get an SMS from DPD saying they couldn't deliver. With no option to make any changes, I called the store. Horrible customer service! I got a reply saying it is not their responsibility that the order couldn't be delivered! After two weeks of back and forth I couldn't get anywhere with them. So I made a complaint to PayPal and got a refund thanks to their flawless service.

Another tale of very, very poor service Our laptop screen failed suddenly after 9 months and, based on remote examination by photo, they said that it was 99.9% certain that it was damaged by us. They were even able to diagnose that it had been caused by the lid being closed on a pen that had been accidentally left on the keyboard!! It's an absolute load of nonsense, of course, and is a shoddy attempt by Asus to avoid their responsibilities to address the obvious hardware fault that has occurred. We won't be buying Asus again and would advise others to learn from our mistake!