AVOID Appalling! I'm not even sure this is a genuine website. Purchased a laptop and obviously authorised our payment with our online banking. However, we then received an email and attached letter, full of spelling mistakes and grammatical errors, asking for us to sign a disclaimer that Asus would forfeit any responsibility should the laptop not be delivered. They had also requested photo ID and either a copy of the credit card used or a utility bill to "confirm identity". Customer services were rude and would only say this is "standard procedure". AVOID AT ALL COSTS

10/10 - ⭐️⭐️⭐️⭐️⭐️ I brought ASUS Zenbook when it was in SALE. I used discount code as advertised in website. When I received a confirmation of purchase email. I was shocked to see an invoice from LaptopOutlet. I was a bit worried when looking into negative reviews. OFCOURSE!! Your mind captures most of the negative than positive. But to be honest there were more positive review than negative. So I waited patiently, then my product arrived. Opened the box, brand new. No problem what so ever. Happy with the service and quick delivery. Will definitely purchase in the near Future.

Repair Loop with no solution Couple of weeks before my warranty was to expire, the laptop started crashing when on battery. I’ve created a repair ticket and send the laptop to them, after a couple of days they send it back and said there is no problem. I called ASUS UK support and the guy on the line was very knowledgeable and friendly. He advised me to send it again, as the issue wasn’t fixed, still under warranty, but told me to share a link with them to a video of the problem, that’s exactly what I did. They didn’t watch the video and sent it back stating that it was tested and no problems found. I called the ASUS support again today, and he told me to send it through AGAIN! I have been buying and recommending ASUS products for 12 years. This is the last time I will buy anything from them. Companies that treat customers like trash should be punished by buyers.

Very happy with purchase Product arrived on time. Well packaged and in perfect condition. Everything was as specified - no issues, although keyboard layout different from my last two laptops - this will take a little getting used to. Would be happy to order from this supplier again.

Never ever buy anything from them Never ever buy anything from them. Sold broken laptop and refuse to repair it unless I pay for it. They keep saying its customer damage/missuse and not manufacturing issue despite of the picture proof of the issue being present day one out of the box. Its like hitting a brick wall trying to talk to them as they just ignore facts. Shady practice and scamming customers out of their money. Somewhere near 360 quid for repair on a laptop that costed 2500 quid that was faulty from the box. When calling them they refuse to put a manager on telling me to email complaints instead.