The product is beautifully detailed, customer service lacking The product is beautifully detailed. We unfortunately received one that was the wrong color and did not match up correctly to the phone it was purchased for. We attempted to both email the company and call them without success. So we, unfortunately, are returning the case and paying for the return postage.... even though it was at no fault of ours. Customer service—— where?

Superior product and customer service - 5 star! I am very happy with Enphold - their product and their customer service as well. The iPhone 12 wallet case is excellent protection for this expensive phone, and I am confident it will provide great protection for a long time. The iPhone case is leather with a very good feel, and great padding. In addition, the postal service was slow in delivering it, so when I asked customer service to refund my overnight shipping fee, they gladly and promptly did so. I highly recommend this company!

Customer service awful Unfortunately I was sent wrong phone case. I notified by email and left messages with no response of how to exchange or get refund. For the price and money I lost. Wouldn’t trust. The remaining one in my order is working great Just awful customer service. Rhonda Robinson 318-268-6458

ordered a case and paid for one day… ordered a case and paid for one day shipping and haven't received product and there's no phone number associated with this company. Shady to say the least. since my last review, I would like to say that Erik (owner of enphold) reached out to me to explain shipping and did express he would address folks taking calls to be more helpful. After receiving phone case I will say this has been a great experience and the product is fantastic. 5 stars on this product.

Worst customer service Worst customer service. Bought 2 iPhone folios in November because they have a "no questions asked and money refund" policy. They were not what I wanted so I asked for credit. They offered store credit. I sent an email to let them know that I prefer regular credit. Sent 2 follow up emails, never heard back. Beware of this company!