Ken
GBDon’t pay extra for faster shipping I requested 3 day shipping to protect my new phone asap. It took closer to 14 days. They may have shipped it using a 3 day service, but they didn’t have product themselves to ship for over a week, so express service was worthless. The product was fine and their customer service and communication was actually pretty good. I would order again except without paying for faster delivery.
MS
GBThey charged me before sending the item… They charged me before sending the item with no confirmation of charge or shipping. It was delayed so long I asked them to cancel - no response. 3 emails and a phone call (the number on the site takes you to another random business) and I'm still waiting on a refund. Will be contesting the charge on my CC
Wendy Davis
GBThe product is beautifully detailed, customer service lacking The product is beautifully detailed. We unfortunately received one that was the wrong color and did not match up correctly to the phone it was purchased for. We attempted to both email the company and call them without success. So we, unfortunately, are returning the case and paying for the return postage.... even though it was at no fault of ours. Customer service—— where?
David
GBordered a case and paid for one day… ordered a case and paid for one day shipping and haven't received product and there's no phone number associated with this company. Shady to say the least. since my last review, I would like to say that Erik (owner of enphold) reached out to me to explain shipping and did express he would address folks taking calls to be more helpful. After receiving phone case I will say this has been a great experience and the product is fantastic. 5 stars on this product.
Robert Temple
GBFailed to Ship; no CSR Response You acknowledged my order then shipped it a week plus late. When I contacted your customer service they ignored my inquiry about my order. I like the product but if you don’t care about customers, sell the business to someone who will.