Waste of time: Overpriced, intransparent and empty promises You have to book an appointment with them and immediately the upselling starts. I was promised "assessment of my requirements" and "immediate follow-up". 2 weeks later: radio silence. This is just a VERY POOR customer experience. It’s an already overpriced product, the pricing is intransparent, the onboarding cumbersome. They make big promises on the phone with zero to show for. I sent a complaint via email about the lack of following up with me and they did not even bother to answer. Better go with a company that cares.

Excellent service from my experience... Wow, its shocking to see how these many bad reviews for this amazing company, not sure if I'm using the same chargebee as they are! My experience with them for last 3 years has been nothing but amazing. They have always provided amazing customer support and the sheer amount of features they are providing puts other similar services to shame.

Solutions Team? More like Problems Team. Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

Great Service I've been using this service for several months now and everything is super easy to understand and I haven't had any issues. It's been so helpful in getting my subscription newsletter off the ground.

Not Worth the Headache Billing and payments are the most important pillars of your organization. So when something goes wrong, it shouldn't take a week to talk to a person. We have had issues with the system, and support is either nonexistent or doesn't even understand their product and provides incorrect information. The worst part... we're a paying customer. We pay every month. Chargebee is our biggest regret. Put in the extra time to integrate Stripe directly, or choose another billing management solution. Chargebee may look good on paper, and it may work correctly for the first couple of months, but eventually you'll start to see issues, and support is no where to be found.