Excellent, great service from the Customer Support Team. First, Chargebee cares about their struggling entrepreneurs, which is just ridiculously generous given that I've tried out so many billing software solutions and they: 1. Still lack the customer portal aspect (I'm looking at you, Samcart!) where customers can, you know, actually help you out by updating their own billing info and canceling their own subscription without sending you an email and waiting for you to do it. 2. Didn't have a decently designed interface 3. Didn't update clients a day before they would be billed (so they don't get a nasty surprise) Chargebee has all of that, and much more.. and they let you have it for FREE till you hit $50k! WHAT! I'm so grateful. Being an entrepreneur is hard enough as it is. The only thing I would still like to see is a one-time purchase option, but other than that, I'm really satisfied. Thank you Chargebee!

Fair product, horrible customer service The product is good, but available only in limited languages. The "customer success team" however is horrible. Their only interest seems to be their bonus for new revenue, and once they have tricked you into paying more than you should you hear nothing from them.

Customer service sucks Customer service sucks. I have been trying to get my gateway account set up properly for weeks with Chargebee but they will only communicate with me through email. They refuse to let me speak with a live agent and customer service number sends me straight to voicemail. I’m at my wits end!

Pérfect subscription management User-friendly tool for subscription management. Perfect decision for a high volume of monthly invoicing. Very good VAT charges management.

Bad Reporting, Buggy SaaS Metrics, Poor Experience. Bad reporting, complete lack of accounting procedures, this is a mess. The SaaS metrics ain't working properly too. Do not onboard with this platform, you will get stuck with a buggy and messy billing system. They try to upsell every reporting even the accounting ones, we are on the $599/month plan and we still don't have access to fundamental accounting reporting. RUNAWAY. Thank me later.