Excellent, great service from the Customer Support Team. First, Chargebee cares about their struggling entrepreneurs, which is just ridiculously generous given that I've tried out so many billing software solutions and they: 1. Still lack the customer portal aspect (I'm looking at you, Samcart!) where customers can, you know, actually help you out by updating their own billing info and canceling their own subscription without sending you an email and waiting for you to do it. 2. Didn't have a decently designed interface 3. Didn't update clients a day before they would be billed (so they don't get a nasty surprise) Chargebee has all of that, and much more.. and they let you have it for FREE till you hit $50k! WHAT! I'm so grateful. Being an entrepreneur is hard enough as it is. The only thing I would still like to see is a one-time purchase option, but other than that, I'm really satisfied. Thank you Chargebee!

Works great for our SaaS business We've used Chargebee for our SaaS business for 5+ years and the service and support has been excellent. It's probably the service I'm most satisfied with out of all the ones we use.

Not Worth the Headache Billing and payments are the most important pillars of your organization. So when something goes wrong, it shouldn't take a week to talk to a person. We have had issues with the system, and support is either nonexistent or doesn't even understand their product and provides incorrect information. The worst part... we're a paying customer. We pay every month. Chargebee is our biggest regret. Put in the extra time to integrate Stripe directly, or choose another billing management solution. Chargebee may look good on paper, and it may work correctly for the first couple of months, but eventually you'll start to see issues, and support is no where to be found.

Great Service I've been using this service for several months now and everything is super easy to understand and I haven't had any issues. It's been so helpful in getting my subscription newsletter off the ground.

Excellent service from my experience... Wow, its shocking to see how these many bad reviews for this amazing company, not sure if I'm using the same chargebee as they are! My experience with them for last 3 years has been nothing but amazing. They have always provided amazing customer support and the sheer amount of features they are providing puts other similar services to shame.