Pérfect subscription management User-friendly tool for subscription management. Perfect decision for a high volume of monthly invoicing. Very good VAT charges management.

Terrible customer service.. Terrible customer service... I felt "questioned" and that I was being analyzed as to whether I deserved service from this company at all. Terrible English.... can't understand anything

Continue to bill customers after cancellation Morale of the story: If cancelling, ensure all subscriptions are cancelled correctly! When using the Chargbee service as an active customer their support service is relatively good. They dealt with some of my stranger requests well. The billing side of things also worked well. However, after I left I ran into major issues. Before closing my account I checked that all subscriptions were cancelled and nothing was active. My account was closed and I no longer had login access. A few weeks later, I get a notification from Stripe telling me they had been charged for a subscription via Chargebee! I have contacted the support team several times and had a single reply. I'm worried they will charge the card again at the next renewal date (that I had cancelled). It's been over three weeks and still no reply. I would try billsby. Same product, better pricing and support.

Works great for our SaaS business We've used Chargebee for our SaaS business for 5+ years and the service and support has been excellent. It's probably the service I'm most satisfied with out of all the ones we use.

Customer service sucks Customer service sucks. I have been trying to get my gateway account set up properly for weeks with Chargebee but they will only communicate with me through email. They refuse to let me speak with a live agent and customer service number sends me straight to voicemail. I’m at my wits end!