Not Worth the Headache Billing and payments are the most important pillars of your organization. So when something goes wrong, it shouldn't take a week to talk to a person. We have had issues with the system, and support is either nonexistent or doesn't even understand their product and provides incorrect information. The worst part... we're a paying customer. We pay every month. Chargebee is our biggest regret. Put in the extra time to integrate Stripe directly, or choose another billing management solution. Chargebee may look good on paper, and it may work correctly for the first couple of months, but eventually you'll start to see issues, and support is no where to be found.

Pérfect subscription management User-friendly tool for subscription management. Perfect decision for a high volume of monthly invoicing. Very good VAT charges management.

Bad Reporting, Buggy SaaS Metrics, Poor Experience. Bad reporting, complete lack of accounting procedures, this is a mess. The SaaS metrics ain't working properly too. Do not onboard with this platform, you will get stuck with a buggy and messy billing system. They try to upsell every reporting even the accounting ones, we are on the $599/month plan and we still don't have access to fundamental accounting reporting. RUNAWAY. Thank me later.

Excellent, great service from the Customer Support Team. First, Chargebee cares about their struggling entrepreneurs, which is just ridiculously generous given that I've tried out so many billing software solutions and they: 1. Still lack the customer portal aspect (I'm looking at you, Samcart!) where customers can, you know, actually help you out by updating their own billing info and canceling their own subscription without sending you an email and waiting for you to do it. 2. Didn't have a decently designed interface 3. Didn't update clients a day before they would be billed (so they don't get a nasty surprise) Chargebee has all of that, and much more.. and they let you have it for FREE till you hit $50k! WHAT! I'm so grateful. Being an entrepreneur is hard enough as it is. The only thing I would still like to see is a one-time purchase option, but other than that, I'm really satisfied. Thank you Chargebee!

Solutions Team? More like Problems Team. Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.