Chargebee

6900 Wisconsin Ave, 20815, Bethesda, United States
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2.75
Based on 20 Reviews

5

40.00%

4

0.00%

3

0.00%

2

15.00%

1

45.00%
About Chargebee

Chargebee is the leading recurring revenue management platform for subscription businesses that offers customizable products to enable growth across the full customer lifecycle. Chargebee Billing, Chargebee Retention, Chargebee RevRec and Chargebee Receivables can be used together or individually to meet the needs of subscription-based businesses around the globe, from startups to enterprises. With seamless support at every growth stage, Chargebee offers automated billing, invoicing, payments and compliance capabilities to provide up-to-date key metrics and insights to start, scale and sustain business.

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Rebecca
GB

Solutions Team? More like Problems Team. Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

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Product Owner
VN

Absolutely good Scalable, clear, updating quite regularly. Support is not bad if you are an IT professional. Many options and never had a bug on their side in 2 years.

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Marc
ES

Waste of time: Overpriced, intransparent and empty promises You have to book an appointment with them and immediately the upselling starts. I was promised "assessment of my requirements" and "immediate follow-up". 2 weeks later: radio silence. This is just a VERY POOR customer experience. It’s an already overpriced product, the pricing is intransparent, the onboarding cumbersome. They make big promises on the phone with zero to show for. I sent a complaint via email about the lack of following up with me and they did not even bother to answer. Better go with a company that cares.

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Anastasia Bakalova
DE

Pérfect subscription management User-friendly tool for subscription management. Perfect decision for a high volume of monthly invoicing. Very good VAT charges management.

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Akhil Dhanuka
AU

Good product with few issues but easily… Good product with few issues but easily manageable BUT Customer Support is appalling and almost unnecessary to reach out to them as they can't do anything to help. Wish they care about existing customers as they do for new leads.

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