Disillusionment... French, happy to have found a nice partner for recurring payments by Stripe, with a free plan (but they also win), I select this plan to register, I enter my data, but in fact we are redirected to something to show us a demo, adapted to our bunsiness, and get us called back. Personally I come to open my account, it is not so that after that one tells me and well no, it is a demo that we give you and we will see later for the account. A fake registration page. Short : Au revoir.

Solutions Team? More like Problems Team. Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

Continue to bill customers after cancellation Morale of the story: If cancelling, ensure all subscriptions are cancelled correctly! When using the Chargbee service as an active customer their support service is relatively good. They dealt with some of my stranger requests well. The billing side of things also worked well. However, after I left I ran into major issues. Before closing my account I checked that all subscriptions were cancelled and nothing was active. My account was closed and I no longer had login access. A few weeks later, I get a notification from Stripe telling me they had been charged for a subscription via Chargebee! I have contacted the support team several times and had a single reply. I'm worried they will charge the card again at the next renewal date (that I had cancelled). It's been over three weeks and still no reply. I would try billsby. Same product, better pricing and support.

Works great for our SaaS business We've used Chargebee for our SaaS business for 5+ years and the service and support has been excellent. It's probably the service I'm most satisfied with out of all the ones we use.

Account Management team makes all the difference! The Chargebee team has worked tirelessly with our company to find solutions for our complex workflows and business needs. While no product is perfect, we have a dedicated account management team that is there to address our concerns and help us take our experience to the next level. The personal attention and ability to learn our business really sets this company apart.