Chargebee

6900 Wisconsin Ave, 20815, Bethesda, United States
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2.75
Based on 20 Reviews

5

40.00%

4

0.00%

3

0.00%

2

15.00%

1

45.00%
About Chargebee

Chargebee is the leading recurring revenue management platform for subscription businesses that offers customizable products to enable growth across the full customer lifecycle. Chargebee Billing, Chargebee Retention, Chargebee RevRec and Chargebee Receivables can be used together or individually to meet the needs of subscription-based businesses around the globe, from startups to enterprises. With seamless support at every growth stage, Chargebee offers automated billing, invoicing, payments and compliance capabilities to provide up-to-date key metrics and insights to start, scale and sustain business.

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Akhil Dhanuka
AU

Good product with few issues but easily… Good product with few issues but easily manageable BUT Customer Support is appalling and almost unnecessary to reach out to them as they can't do anything to help. Wish they care about existing customers as they do for new leads.

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Amy
GB

The customer service at this company is… Stay Away from Chargebee ...The customer service at this company is horrible. First the invoice system does not automatically charge the cost of the invoice, then you contact their support (they only offer online chatting) and they just copy and paste the answer. I have been with them since they are integrated with our software but I am going to switch because they are making me loose money and the support is not there.

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Bernd
NL

Fair product, horrible customer service The product is good, but available only in limited languages. The "customer success team" however is horrible. Their only interest seems to be their bonus for new revenue, and once they have tricked you into paying more than you should you hear nothing from them.

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Justin
ID

Bad Reporting, Buggy SaaS Metrics, Poor Experience. Bad reporting, complete lack of accounting procedures, this is a mess. The SaaS metrics ain't working properly too. Do not onboard with this platform, you will get stuck with a buggy and messy billing system. They try to upsell every reporting even the accounting ones, we are on the $599/month plan and we still don't have access to fundamental accounting reporting. RUNAWAY. Thank me later.

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Jean
BE

To be avoided, it will cost you LT! Chargebee started as a good product challenging Recurly. But as times goes on their super weird pricing policy will get the best of you. Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company!

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