Continue to bill customers after cancellation Morale of the story: If cancelling, ensure all subscriptions are cancelled correctly! When using the Chargbee service as an active customer their support service is relatively good. They dealt with some of my stranger requests well. The billing side of things also worked well. However, after I left I ran into major issues. Before closing my account I checked that all subscriptions were cancelled and nothing was active. My account was closed and I no longer had login access. A few weeks later, I get a notification from Stripe telling me they had been charged for a subscription via Chargebee! I have contacted the support team several times and had a single reply. I'm worried they will charge the card again at the next renewal date (that I had cancelled). It's been over three weeks and still no reply. I would try billsby. Same product, better pricing and support.

Account Management team makes all the difference! The Chargebee team has worked tirelessly with our company to find solutions for our complex workflows and business needs. While no product is perfect, we have a dedicated account management team that is there to address our concerns and help us take our experience to the next level. The personal attention and ability to learn our business really sets this company apart.

Disillusionment... French, happy to have found a nice partner for recurring payments by Stripe, with a free plan (but they also win), I select this plan to register, I enter my data, but in fact we are redirected to something to show us a demo, adapted to our bunsiness, and get us called back. Personally I come to open my account, it is not so that after that one tells me and well no, it is a demo that we give you and we will see later for the account. A fake registration page. Short : Au revoir.

Fair product, horrible customer service The product is good, but available only in limited languages. The "customer success team" however is horrible. Their only interest seems to be their bonus for new revenue, and once they have tricked you into paying more than you should you hear nothing from them.

Customer service sucks Customer service sucks. I have been trying to get my gateway account set up properly for weeks with Chargebee but they will only communicate with me through email. They refuse to let me speak with a live agent and customer service number sends me straight to voicemail. I’m at my wits end!