Chargebee

6900 Wisconsin Ave, 20815, Bethesda, United States
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2.75
Based on 20 Reviews

5

40.00%

4

0.00%

3

0.00%

2

15.00%

1

45.00%
About Chargebee

Chargebee is the leading recurring revenue management platform for subscription businesses that offers customizable products to enable growth across the full customer lifecycle. Chargebee Billing, Chargebee Retention, Chargebee RevRec and Chargebee Receivables can be used together or individually to meet the needs of subscription-based businesses around the globe, from startups to enterprises. With seamless support at every growth stage, Chargebee offers automated billing, invoicing, payments and compliance capabilities to provide up-to-date key metrics and insights to start, scale and sustain business.

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Jeff Wood
GB

Great Service I've been using this service for several months now and everything is super easy to understand and I haven't had any issues. It's been so helpful in getting my subscription newsletter off the ground.

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Justin
ID

Bad Reporting, Buggy SaaS Metrics, Poor Experience. Bad reporting, complete lack of accounting procedures, this is a mess. The SaaS metrics ain't working properly too. Do not onboard with this platform, you will get stuck with a buggy and messy billing system. They try to upsell every reporting even the accounting ones, we are on the $599/month plan and we still don't have access to fundamental accounting reporting. RUNAWAY. Thank me later.

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Rebecca
GB

Solutions Team? More like Problems Team. Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

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Dariusz Slawski
GB

Terrible customer service.. Terrible customer service... I felt "questioned" and that I was being analyzed as to whether I deserved service from this company at all. Terrible English.... can't understand anything

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Amy
GB

The customer service at this company is… Stay Away from Chargebee ...The customer service at this company is horrible. First the invoice system does not automatically charge the cost of the invoice, then you contact their support (they only offer online chatting) and they just copy and paste the answer. I have been with them since they are integrated with our software but I am going to switch because they are making me loose money and the support is not there.

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