Solutions Team? More like Problems Team. Every time you try to deal with Support (for even the most basic request) you get endless, unhelpful advice. It takes hours to get anything done, and the product breaks all the time. It's a case of building something huge and complicated that doesn't work, instead of building something simple that does work, and getting the most basic functionality right. On top of that, Support are just hopeless at understanding your problem and providing a solution, on the most fundamental level. I can't tell you how many "solutions" they've given me that don't even remotely match the problem I'm trying to solve.

Excellent service from my experience... Wow, its shocking to see how these many bad reviews for this amazing company, not sure if I'm using the same chargebee as they are! My experience with them for last 3 years has been nothing but amazing. They have always provided amazing customer support and the sheer amount of features they are providing puts other similar services to shame.

Account Management team makes all the difference! The Chargebee team has worked tirelessly with our company to find solutions for our complex workflows and business needs. While no product is perfect, we have a dedicated account management team that is there to address our concerns and help us take our experience to the next level. The personal attention and ability to learn our business really sets this company apart.

The customer service at this company is… Stay Away from Chargebee ...The customer service at this company is horrible. First the invoice system does not automatically charge the cost of the invoice, then you contact their support (they only offer online chatting) and they just copy and paste the answer. I have been with them since they are integrated with our software but I am going to switch because they are making me loose money and the support is not there.

Not Worth the Headache Billing and payments are the most important pillars of your organization. So when something goes wrong, it shouldn't take a week to talk to a person. We have had issues with the system, and support is either nonexistent or doesn't even understand their product and provides incorrect information. The worst part... we're a paying customer. We pay every month. Chargebee is our biggest regret. Put in the extra time to integrate Stripe directly, or choose another billing management solution. Chargebee may look good on paper, and it may work correctly for the first couple of months, but eventually you'll start to see issues, and support is no where to be found.