Worst customer service. Read the review written by Takmen. I’m having exactly the same issue. Was told that order can’t be cancelled even though I attempted to cancel a day after ordering. Apparently it had been marked as shipped but wasn’t shipped until 4 days later. So I had to wait for item to arrive and compete online return form. Still waiting for a returns label which was promised over a week ago. Didn’t receive the label and emails seem to be ignored.

No issues or arguments No issues or arguments. They resolved issue without delay or worry

The controler requires improvements. I purchased the Backbone One 2nd Gen from Amazon for my S24 Ultra, and it has proven to be efficient. The application for $40 per month is beneficial in connecting through preferred games on Xbox One X and Steam, as well as the Geforce Now app. Additionally, the controller possesses its effectiveness, although it will not function properly on a PC or tablet when connected via USB C.

Great product Great product, great customer service

Long delivery time, worth the wait, Ordering direct from backbone was a slower delivery process than usual. It took 9 days from ordering to delivery. In this day and age of Amazon prime, and online commerce - that feels way too long, especially for a tech product. The product however is 5 stars. Absolutely love my backbone.