Bought this item as a test... Bought this item as a test against the Razer Kishi I bought over a year ago, love that thing by the way, and it holds no ground. Comparing the 2, Backbone has defects and issues amongst many other things, as well as comfortablility. The money spent on it wasn't worth the price. It would be better off as a dollar store item, if I'm being honest. The Razer Kishi has held up and has continued to amaze me since buying it. No issues and customer support is always there. I haven't had any issues with them whatsoever. If you're looking for something worth the price like this, go to Razer, not some new-found item that wants to try and mimic it.

Horrible customer service Horrible customer service. I have read multiple good reviews before ordering direct from backbone website. Big mistake. Customer service is basically non existent. ordered months ago, have yet to recieve it. The mail carrier (USPS) has yet to receive product to even ship to me. Like I said customer service is horrible, no replies from emails the number they have stated on website is some person in oregon(who, understandable, is angry at all the calls from backbone customers). Covid is not a valid excuse anymore. There is absolutely no exuse at all, for complete silence on their end. Until they do better, Backbone is a horrible company.

still waiting on my returns label No response from customer services I’ accidentally ordered the wrong item, I bought another one so I could give it to my brother, as they said I could get a refund on the one I don’t need, still waiting for my returns label, they aren'y reply to any emails or messages on social media, what an absolute joke!! its unused and still in the box I just want my money back

The controler requires improvements. I purchased the Backbone One 2nd Gen from Amazon for my S24 Ultra, and it has proven to be efficient. The application for $40 per month is beneficial in connecting through preferred games on Xbox One X and Steam, as well as the Geforce Now app. Additionally, the controller possesses its effectiveness, although it will not function properly on a PC or tablet when connected via USB C.

Had a few questions regarding the app… Had a few questions regarding the app and they were answered quickly and fully. Great brand.