Had a few questions regarding the app… Had a few questions regarding the app and they were answered quickly and fully. Great brand.

still waiting on my returns label No response from customer services I’ accidentally ordered the wrong item, I bought another one so I could give it to my brother, as they said I could get a refund on the one I don’t need, still waiting for my returns label, they aren'y reply to any emails or messages on social media, what an absolute joke!! its unused and still in the box I just want my money back

Backbone One 2nd Gen's Firmware Can't Be Update on Apple iPhone The reason why I scored one star for the Backbone One 2nd Gen (and it was going to be a lower score.!!!) is becuse the firmware can't be updated on my iPhone 15 Pro Max or any Apple iPhone for that matter.. it's 2024 and not being able to update the controller's software to work corectly or at all..!!! on my Apple iPhone is somewhat rediculous now..!!!

Horrible customer service Horrible customer service. I have read multiple good reviews before ordering direct from backbone website. Big mistake. Customer service is basically non existent. ordered months ago, have yet to recieve it. The mail carrier (USPS) has yet to receive product to even ship to me. Like I said customer service is horrible, no replies from emails the number they have stated on website is some person in oregon(who, understandable, is angry at all the calls from backbone customers). Covid is not a valid excuse anymore. There is absolutely no exuse at all, for complete silence on their end. Until they do better, Backbone is a horrible company.

Very poor customer service Very poor customer service, try to contact regarding refund. No response sent numerous emails, Facebook messages, Instagram messages, Twitter messages and no response return was accepted via their automated portal online. Democracy shipping label constantly emailed the support email where it says to get a shipping label. But no response been waiting 4 weeks now for a response. Still in can't get refund. Stay clear of this company. Yeah, very, very poor customer service do not use.