Decided to return Decided to return, convoluted returns process. They sent a link to print returns confirmation that doesn't work, said would send a returns label which has never arrived. Have emailed support numerous times with no response. Avoid!!!

Had a few questions regarding the app… Had a few questions regarding the app and they were answered quickly and fully. Great brand.

Backbone One. Exceeded all my expectations! Backbone One has exceeded my expectations. It feels and handles exactly like the best console controllers. There's no lag, it's super responsive, and the functionality and feel of the buttons is perfect. The backbone app interface is super simple and connects to all my xbox, ps5, and apple arcade games with ease. In some ways it's also made just dropping into games for short periods of time anywhere in my house, or anywhere I go, really easy. i love that about it. I would definitely recommend to friends and family.

Long delivery time, worth the wait, Ordering direct from backbone was a slower delivery process than usual. It took 9 days from ordering to delivery. In this day and age of Amazon prime, and online commerce - that feels way too long, especially for a tech product. The product however is 5 stars. Absolutely love my backbone.

Worst customer service. Read the review written by Takmen. I’m having exactly the same issue. Was told that order can’t be cancelled even though I attempted to cancel a day after ordering. Apparently it had been marked as shipped but wasn’t shipped until 4 days later. So I had to wait for item to arrive and compete online return form. Still waiting for a returns label which was promised over a week ago. Didn’t receive the label and emails seem to be ignored.