Luke Godfrey
GBLong delivery time, worth the wait, Ordering direct from backbone was a slower delivery process than usual. It took 9 days from ordering to delivery. In this day and age of Amazon prime, and online commerce - that feels way too long, especially for a tech product. The product however is 5 stars. Absolutely love my backbone.
Consumer
GBBest service I had very fast and… Best service I had very fast and professional
AM
GBWorst customer service. Read the review written by Takmen. I’m having exactly the same issue. Was told that order can’t be cancelled even though I attempted to cancel a day after ordering. Apparently it had been marked as shipped but wasn’t shipped until 4 days later. So I had to wait for item to arrive and compete online return form. Still waiting for a returns label which was promised over a week ago. Didn’t receive the label and emails seem to be ignored.
Brandon Goff
GBNo issues or arguments No issues or arguments. They resolved issue without delay or worry
Eduardo Cuco
BRQuality and agility on issues My backbone controller stopped working the left side buttons, the contact center took lesse than a week to send me a new controller. I do recommend them.