Awesome support despite a third arty… Awesome support despite a third arty purchase resulting in no available warranty they still managed to replace my device for me

Quality and agility on issues My backbone controller stopped working the left side buttons, the contact center took lesse than a week to send me a new controller. I do recommend them.

Terrible customer service, too slow or not responding, can't get refund It took a full week for an order to arrive. Seeing how long it was taking (Amazon UK had the same price and next day delivery) I tried to get more details about when it will arrive from customer service, they didn't get back to me with any updates. Then I tried to cancel the order next day, they got back to me 8 hours later with a no. I asked for a return after receiving the product and it's been another week and they still haven't sent me shipment barcode, so I can't send it back. At this point, they are either ignoring me or being extremely slow, I assume I will never be able to get my money back and I didn't even open the box! Terrible customer service, just buy it from a third party seller, never shop directly with them.

Decided to return Decided to return, convoluted returns process. They sent a link to print returns confirmation that doesn't work, said would send a returns label which has never arrived. Have emailed support numerous times with no response. Avoid!!!

Great product Great product, great customer service