Very poor customer service Very poor customer service, try to contact regarding refund. No response sent numerous emails, Facebook messages, Instagram messages, Twitter messages and no response return was accepted via their automated portal online. Democracy shipping label constantly emailed the support email where it says to get a shipping label. But no response been waiting 4 weeks now for a response. Still in can't get refund. Stay clear of this company. Yeah, very, very poor customer service do not use.

Awesome support despite a third arty… Awesome support despite a third arty purchase resulting in no available warranty they still managed to replace my device for me

Best service I had very fast and… Best service I had very fast and professional

Quality and agility on issues My backbone controller stopped working the left side buttons, the contact center took lesse than a week to send me a new controller. I do recommend them.

Long delivery time, worth the wait, Ordering direct from backbone was a slower delivery process than usual. It took 9 days from ordering to delivery. In this day and age of Amazon prime, and online commerce - that feels way too long, especially for a tech product. The product however is 5 stars. Absolutely love my backbone.