Awesome support despite a third arty… Awesome support despite a third arty purchase resulting in no available warranty they still managed to replace my device for me

Had a few questions regarding the app… Had a few questions regarding the app and they were answered quickly and fully. Great brand.

Quality and agility on issues My backbone controller stopped working the left side buttons, the contact center took lesse than a week to send me a new controller. I do recommend them.

No issues or arguments No issues or arguments. They resolved issue without delay or worry

Horrible customer service Horrible customer service. I have read multiple good reviews before ordering direct from backbone website. Big mistake. Customer service is basically non existent. ordered months ago, have yet to recieve it. The mail carrier (USPS) has yet to receive product to even ship to me. Like I said customer service is horrible, no replies from emails the number they have stated on website is some person in oregon(who, understandable, is angry at all the calls from backbone customers). Covid is not a valid excuse anymore. There is absolutely no exuse at all, for complete silence on their end. Until they do better, Backbone is a horrible company.