Horrible customer service Horrible customer service. I have read multiple good reviews before ordering direct from backbone website. Big mistake. Customer service is basically non existent. ordered months ago, have yet to recieve it. The mail carrier (USPS) has yet to receive product to even ship to me. Like I said customer service is horrible, no replies from emails the number they have stated on website is some person in oregon(who, understandable, is angry at all the calls from backbone customers). Covid is not a valid excuse anymore. There is absolutely no exuse at all, for complete silence on their end. Until they do better, Backbone is a horrible company.

Great product Great product, great customer service

Bought this item as a test... Bought this item as a test against the Razer Kishi I bought over a year ago, love that thing by the way, and it holds no ground. Comparing the 2, Backbone has defects and issues amongst many other things, as well as comfortablility. The money spent on it wasn't worth the price. It would be better off as a dollar store item, if I'm being honest. The Razer Kishi has held up and has continued to amaze me since buying it. No issues and customer support is always there. I haven't had any issues with them whatsoever. If you're looking for something worth the price like this, go to Razer, not some new-found item that wants to try and mimic it.

Awesome support despite a third arty… Awesome support despite a third arty purchase resulting in no available warranty they still managed to replace my device for me

Had a few questions regarding the app… Had a few questions regarding the app and they were answered quickly and fully. Great brand.