Backbone One 2nd Gen's Firmware Can't Be Update on Apple iPhone The reason why I scored one star for the Backbone One 2nd Gen (and it was going to be a lower score.!!!) is becuse the firmware can't be updated on my iPhone 15 Pro Max or any Apple iPhone for that matter.. it's 2024 and not being able to update the controller's software to work corectly or at all..!!! on my Apple iPhone is somewhat rediculous now..!!!

still waiting on my returns label No response from customer services I’ accidentally ordered the wrong item, I bought another one so I could give it to my brother, as they said I could get a refund on the one I don’t need, still waiting for my returns label, they aren'y reply to any emails or messages on social media, what an absolute joke!! its unused and still in the box I just want my money back

Perfect for gaming on the go The Backbone controller is perfect for scratching my gaming itch. It's comfortable to hold, lightweight, and convenient to use. My K:D ratio improved 40% in CoD!

Decided to return Decided to return, convoluted returns process. They sent a link to print returns confirmation that doesn't work, said would send a returns label which has never arrived. Have emailed support numerous times with no response. Avoid!!!

Very poor customer service Very poor customer service, try to contact regarding refund. No response sent numerous emails, Facebook messages, Instagram messages, Twitter messages and no response return was accepted via their automated portal online. Democracy shipping label constantly emailed the support email where it says to get a shipping label. But no response been waiting 4 weeks now for a response. Still in can't get refund. Stay clear of this company. Yeah, very, very poor customer service do not use.