Worst customer service. Read the review written by Takmen. I’m having exactly the same issue. Was told that order can’t be cancelled even though I attempted to cancel a day after ordering. Apparently it had been marked as shipped but wasn’t shipped until 4 days later. So I had to wait for item to arrive and compete online return form. Still waiting for a returns label which was promised over a week ago. Didn’t receive the label and emails seem to be ignored.

Long delivery time, worth the wait, Ordering direct from backbone was a slower delivery process than usual. It took 9 days from ordering to delivery. In this day and age of Amazon prime, and online commerce - that feels way too long, especially for a tech product. The product however is 5 stars. Absolutely love my backbone.

Very poor customer service Very poor customer service, try to contact regarding refund. No response sent numerous emails, Facebook messages, Instagram messages, Twitter messages and no response return was accepted via their automated portal online. Democracy shipping label constantly emailed the support email where it says to get a shipping label. But no response been waiting 4 weeks now for a response. Still in can't get refund. Stay clear of this company. Yeah, very, very poor customer service do not use.

Perfect for gaming on the go The Backbone controller is perfect for scratching my gaming itch. It's comfortable to hold, lightweight, and convenient to use. My K:D ratio improved 40% in CoD!

No issues or arguments No issues or arguments. They resolved issue without delay or worry