Would leave 0 stars if I could Would leave 0 stars if I could. Should have checked reviews before ordering online from this place. Spent $103.17 on two pairs shoes that my husband really wanted. He’s been anxious for some decent shoes! So we placed this order just to be told a week or so after that one of the pairs he ordered was out of stock. That’s it, no info as to which ones, just that they are out of stock. So we played the waiting game to see which pair would arrive. Finally, we get them just to find out they aren’t the right size. We ask about a refund or exchange (we’d be happy to get the same pair in the right size). The answer was “sure but you’ll have to pay for shipping to return them”. So let me get this straight... we spent $103.17 on this order which included $13 shipping costs, just to find out we have to spend another $25 on shipping them back ourselves. WOW talk about horrible customer service. Breaking it down we are now going to be paying $60+ for shoes that were $45 and we won’t even have a pair or shoes to show for. Coming from many years of retail and customer service myself, to now owning my business, all I can say is good luck to you guys. You clearly are behind on the times with your customer care and order policies. I checked the site and not one single policy is listed stating the customer would be liable for shipping costs on the return. My advice - don’t order online from here. You’ll be thankful you didn’t.

My Transaction Went Well! First off, I used to browse through SkateAmericas website back in high school 14 years ago. They’ve been around for a while! I’m only giving 4 stars because the pair of shoes I ordered weren’t actually in stock, and that was the main reason I placed the order. I ordered 6 items and 2 were out of stock. From other reviews I’ve read , this is where SkateAmerica would incorrectly refund people, or send them the wrong items in place of their items that were out of stock. That didn’t happen for me, they shipped within a day and sent a shipping confirmation email, stating that I was partially refunded for the shoes and a t shirt, but was charged the full amount on my card. Two days later, if that, they refunded me the proper amount without me emailing or asking. So in the end I got a hoodie, socks, tank top and shirt for great prices. They also carry a lot of old, years prior model shoes and decks, stuff that would be considered almost a rarity now. I feel like all of that stuff is probably actually out of stock. My transaction went well though besides the let down of an older, not in production anymore, model of DVS shoes that I really wanted not actually being in stock.

I actually received my griptape within… I actually received my griptape within a week😳. I thought it was a scam so I ordered griptape from amazon after I bought it on skate America. When I got back from vactlation both had arrived within a week

No issues at all! Great service. One of my items was out of stock and they emailed me with options. The only issue was on me for not seeing the message. Once I called them, I had my complete order in 3 days. Their service department was very easy to reach, very friendly and had my changes made within a 5 minute call. I have read a lot of other negative reviews, and can honestly say I had NO issues with anything. I will definitely be doing more business with SkateAmerica.

Ordered a hoodie early August Ordered a hoodie early August. Never received it. No response on call or emails. Wished I checked reviews before.