Worst experience Ordered a deck and parts for my girlfriends birthday. They sent me the complete wrong deck, then hassled me and requested I "verify" that they screwed up. No apology, no owning their mistake, acted like they were doing me a favor by offering to pay return shipping on their mistake. Turns out they did not even have the deck in stock when I ordered it. Dealing with their customer service has been a complete headache. I would rather lose out on the $120 than to have to keep talking with their customer service. AVOID AT ALL COSTS!!!!

My Transaction Went Well! First off, I used to browse through SkateAmericas website back in high school 14 years ago. They’ve been around for a while! I’m only giving 4 stars because the pair of shoes I ordered weren’t actually in stock, and that was the main reason I placed the order. I ordered 6 items and 2 were out of stock. From other reviews I’ve read , this is where SkateAmerica would incorrectly refund people, or send them the wrong items in place of their items that were out of stock. That didn’t happen for me, they shipped within a day and sent a shipping confirmation email, stating that I was partially refunded for the shoes and a t shirt, but was charged the full amount on my card. Two days later, if that, they refunded me the proper amount without me emailing or asking. So in the end I got a hoodie, socks, tank top and shirt for great prices. They also carry a lot of old, years prior model shoes and decks, stuff that would be considered almost a rarity now. I feel like all of that stuff is probably actually out of stock. My transaction went well though besides the let down of an older, not in production anymore, model of DVS shoes that I really wanted not actually being in stock.

Placed an order on 8/23/19 Placed an order on 8/23/19. Never received it. Ive sent a few emails and called several times to inquire about when my order will ship. No response. Phone goes straight to voice mailbox.

2 months of waiting VERY BAD EXPERIENCE, THEY POST ITEMS ON THEIR WEB PAGE THAT DON'T HAVE ON STOCK. AFTER PAYING $80 TO SHIP 12 ITEMS THEY CHARGED ME ADDITIONALLY FOR SHIPPING, DON'T BUY FROM THEM, GO SOMEWHERE ELSE!!!

No issues at all! Great service. One of my items was out of stock and they emailed me with options. The only issue was on me for not seeing the message. Once I called them, I had my complete order in 3 days. Their service department was very easy to reach, very friendly and had my changes made within a 5 minute call. I have read a lot of other negative reviews, and can honestly say I had NO issues with anything. I will definitely be doing more business with SkateAmerica.