Atvans.org Hi We’ve been using WA for our website and Association software for close to 4 year. We had great success, emailing members, growing our membership, registration for events,online store, newsletters, etc. Our ~4500 members have great praise for the communication the software allows us to do. I could go on, but this just works. No more excell spreadsheets.....

Features are not intuitive and… Features are not intuitive and difficult to find how they work. An example; An organization is late on their annual dues but pays for an event. It appears to put the money for the event toward their late dues.

Two huge price jumps, not worth ir I started using wildapricot about three years ago for a nonprofit organization that I am the webmaster for. At first it was a great value for the amount of money I was paying for the product. However in the past two years the price has jumped up exponentially with no real new functions that are of use to me or my organization. The first price jump I understood, but when they announced another rise in price not six months later with nothing new to justify the price I was really annoyed. Needless to say I will be looking for another service to use. I would say that the service is good out way overpriced for a small organization like mine.

Low Cost, OK Basics, Unresolved Problems We have been using Wild Apricot for almost four years. We chose it because it was the least expensive club management system available at the time. The basic functions work pretty well. However the user interfaces (both for members and administrators) are reminiscent of software twenty years ago. We often get complaints from our members who have trouble logging in, making reservations for events, submitting payments, etc etc. Wild Apricot has not fixed a single problem despite numerous support requests. Moreover, WA has raised their prices, and recently forced us to convert to their payment system (replacing PayPal which we originally used), so WA now pockets transaction fees. We have finally had enough and are looking for a replacement. Hopefully new competitors have emerged in the four years since we chose WA. Edit as of April 2022: WA has fixed some problems while others remain. Improvement is slow and uneven.

Support Problems! I've been with Apricot for years and their once superb support is gone. I submitted a support request that was urgent and it has been 4 days and no response. They have changed their interface and updated their system frequently and with each update comes a new issue with how system has worked for my non-profit group. Apricot, please address this shortcoming! PBGV Club of America