Two huge price jumps, not worth ir I started using wildapricot about three years ago for a nonprofit organization that I am the webmaster for. At first it was a great value for the amount of money I was paying for the product. However in the past two years the price has jumped up exponentially with no real new functions that are of use to me or my organization. The first price jump I understood, but when they announced another rise in price not six months later with nothing new to justify the price I was really annoyed. Needless to say I will be looking for another service to use. I would say that the service is good out way overpriced for a small organization like mine.

Support: You are on your own! As others have stated, in a single word, Support is what is lacking. We've been using this for about 6 months after the trial period. During the trial period, Support was excellent. The problem is that you will not learn everything that you will need during that period. After you purchase the product/membership, Support is practically non-existent. Text support is naturally truncated. Email support has taken up to 3 weeks to get a response. Would not recommend them. I also would not pick any products in the Personify family of companies.

HIGHLY Recommended Platform for an Integrated Organization Management and Website I moved my writers organization onto Wild Apricot over five years ago and have NEVER regretted it. It automates tasks that used to take hours and brings together membership and event management onto our website platform. It is easy enough to use that we no longer need a developer to maintain the site. When we run into issues the Wild Apricot staff has been very responsive and provides easy to use instructions to resolve questions. They also have plenty of training to help you unlock the power of the platform. HIGHLY recommend it.

Problem. Solved. This landed in my spam. Didn't see it until now. But if I recall, your support was responsive and answered my problem to my satisfaction. As always!

Low Cost, OK Basics, Unresolved Problems We have been using Wild Apricot for almost four years. We chose it because it was the least expensive club management system available at the time. The basic functions work pretty well. However the user interfaces (both for members and administrators) are reminiscent of software twenty years ago. We often get complaints from our members who have trouble logging in, making reservations for events, submitting payments, etc etc. Wild Apricot has not fixed a single problem despite numerous support requests. Moreover, WA has raised their prices, and recently forced us to convert to their payment system (replacing PayPal which we originally used), so WA now pockets transaction fees. We have finally had enough and are looking for a replacement. Hopefully new competitors have emerged in the four years since we chose WA. Edit as of April 2022: WA has fixed some problems while others remain. Improvement is slow and uneven.