Ed Spader
GBLongtime User - Run Away I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.
DG
GBDO NOT USE WILD APRICOT DO NOT USE WILD APRICOT. Every request for support for my account takes way over 5 business days for a response, if it's answered at all. On-line documentation is unreadable. I've been with Wild Apricot for about 7 years. Phone support to totally gone, which is interesting as they keep raising prices. I've pinged support, accounting and then a key executive on LinkedIn for my financial update issue and NOTHING. Save yourself and your association the time and agony - go with any other vendor, DO NOT USE Wild Apricot.
Veronica Scheer
GBSupport Problems! I've been with Apricot for years and their once superb support is gone. I submitted a support request that was urgent and it has been 4 days and no response. They have changed their interface and updated their system frequently and with each update comes a new issue with how system has worked for my non-profit group. Apricot, please address this shortcoming! PBGV Club of America
Blake
GBFeatures are not intuitive and… Features are not intuitive and difficult to find how they work. An example; An organization is late on their annual dues but pays for an event. It appears to put the money for the event toward their late dues.
Debra McDonald
GBCustomer service is non-existent Customer service is non-existent. I've been told for days to utilize the live chat feature - nope, it is not available and hasn't been for days yet we have a paid subscription. The templates are buggy and when you ask a question about why it isn't working you get referred to a FAQ that doesn't address the issue you are having. I don't think there are actual people who work at this company. Plus they are increasing their prices for this below-average software and services.