I have been a webmaster on Wild Apricot… I have been a webmaster on Wild Apricot for two non-profits for close to a decade. The advantage is that its built in tools allow a non-professional to build and maintain a website and membership database. While I have quibbles, those key processes are excellent. I think the worst aspect of Wild Apricot is their ability to handle text editing. As a webmaster who needs to create and maintain a lot of pages, text is where I spend most of my time. I waste so much time dealing with the idiosyncrasies of this process. My big concern is that after the buy-out a few years ago there seems to be an emphasis on improving profitability. Customer service has gone to hell. New products are all focused on generating additional revenue for the company and haven't been of value to us. Subscription prices are increasing at high rates. The organizations I support are looking for alternatives.

Software is great but their "bait and switch" pricing practices suck! I've set up two non-profits using this software based on Wild Apricots published prices. ArWild dot org & whiteriverrefuge dot org. Once set up Wild Apricot slammed us with two significant prices increases... not the usual inflationary prices increase but two prices increases that were on the order of 20-30% each. Sadly I would like to recommend the software but can't due to the over the top "bait and switch pricing" practices exhibited. Feeling gouged!

Longtime User - Run Away I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.

Support Problems! I've been with Apricot for years and their once superb support is gone. I submitted a support request that was urgent and it has been 4 days and no response. They have changed their interface and updated their system frequently and with each update comes a new issue with how system has worked for my non-profit group. Apricot, please address this shortcoming! PBGV Club of America

Features are not intuitive and… Features are not intuitive and difficult to find how they work. An example; An organization is late on their annual dues but pays for an event. It appears to put the money for the event toward their late dues.