I was a webmaster for two non-profit… I was a webmaster for two non-profit organizations and now WildApricot has increased annual subscription fee from $640 to $810 for the same plan. It is about 27% increase that we cannot afford to pass on to our members and customers. So we decided not to renew our subscription with WildApricot and moved to a new platform that supports non-profits and provides discounts.

Customer service is non-existent Customer service is non-existent. I've been told for days to utilize the live chat feature - nope, it is not available and hasn't been for days yet we have a paid subscription. The templates are buggy and when you ask a question about why it isn't working you get referred to a FAQ that doesn't address the issue you are having. I don't think there are actual people who work at this company. Plus they are increasing their prices for this below-average software and services.

Low Cost, OK Basics, Unresolved Problems We have been using Wild Apricot for almost four years. We chose it because it was the least expensive club management system available at the time. The basic functions work pretty well. However the user interfaces (both for members and administrators) are reminiscent of software twenty years ago. We often get complaints from our members who have trouble logging in, making reservations for events, submitting payments, etc etc. Wild Apricot has not fixed a single problem despite numerous support requests. Moreover, WA has raised their prices, and recently forced us to convert to their payment system (replacing PayPal which we originally used), so WA now pockets transaction fees. We have finally had enough and are looking for a replacement. Hopefully new competitors have emerged in the four years since we chose WA. Edit as of April 2022: WA has fixed some problems while others remain. Improvement is slow and uneven.

Recent technical issue with how the… Recent technical issue with how the website posts the number of registrants and openings for an event. The event page and the Upcoming Events "gadget" doesn't count a registrant with an unpaid balance. This is causing tremendous confusion among our members and event leaders.

Longtime User - Run Away I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.