Longtime User - Run Away I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.

Support Problems! I've been with Apricot for years and their once superb support is gone. I submitted a support request that was urgent and it has been 4 days and no response. They have changed their interface and updated their system frequently and with each update comes a new issue with how system has worked for my non-profit group. Apricot, please address this shortcoming! PBGV Club of America

Low Cost, OK Basics, Unresolved Problems We have been using Wild Apricot for almost four years. We chose it because it was the least expensive club management system available at the time. The basic functions work pretty well. However the user interfaces (both for members and administrators) are reminiscent of software twenty years ago. We often get complaints from our members who have trouble logging in, making reservations for events, submitting payments, etc etc. Wild Apricot has not fixed a single problem despite numerous support requests. Moreover, WA has raised their prices, and recently forced us to convert to their payment system (replacing PayPal which we originally used), so WA now pockets transaction fees. We have finally had enough and are looking for a replacement. Hopefully new competitors have emerged in the four years since we chose WA. Edit as of April 2022: WA has fixed some problems while others remain. Improvement is slow and uneven.

Features are not intuitive and… Features are not intuitive and difficult to find how they work. An example; An organization is late on their annual dues but pays for an event. It appears to put the money for the event toward their late dues.

Support: You are on your own! As others have stated, in a single word, Support is what is lacking. We've been using this for about 6 months after the trial period. During the trial period, Support was excellent. The problem is that you will not learn everything that you will need during that period. After you purchase the product/membership, Support is practically non-existent. Text support is naturally truncated. Email support has taken up to 3 weeks to get a response. Would not recommend them. I also would not pick any products in the Personify family of companies.