Customer service is non-existent Customer service is non-existent. I've been told for days to utilize the live chat feature - nope, it is not available and hasn't been for days yet we have a paid subscription. The templates are buggy and when you ask a question about why it isn't working you get referred to a FAQ that doesn't address the issue you are having. I don't think there are actual people who work at this company. Plus they are increasing their prices for this below-average software and services.

Restrictive and difficult to customise Restrictive and difficult to customise. I've used Wild Apricot for a few years but NOT by choice. It's for a client who uses this platform. Coming from the WordPress background (which I have worked in for over 10 years), I find WA so incredibly frustrating to use. It's got very few theme options, hardly any features (i.e. no contact form widget for starters!) It's so clunky. Avoid, avoid, avoid.

Atvans.org Hi We’ve been using WA for our website and Association software for close to 4 year. We had great success, emailing members, growing our membership, registration for events,online store, newsletters, etc. Our ~4500 members have great praise for the communication the software allows us to do. I could go on, but this just works. No more excell spreadsheets.....

Longtime User - Run Away I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.

Support Problems! I've been with Apricot for years and their once superb support is gone. I submitted a support request that was urgent and it has been 4 days and no response. They have changed their interface and updated their system frequently and with each update comes a new issue with how system has worked for my non-profit group. Apricot, please address this shortcoming! PBGV Club of America