Longtime User - Run Away I have been using Wild Apricot for years, paying their highest-priced tier. Ever since Personify took over, we've seen a steady decline. It's now to the point where the website interface operates so slow, it's nearly impossible to use. Their support system is strictly through chat, and their hours are very limited, they never offer support on weekends or ANY kind of holiday.

Software is great but their "bait and switch" pricing practices suck! I've set up two non-profits using this software based on Wild Apricots published prices. ArWild dot org & whiteriverrefuge dot org. Once set up Wild Apricot slammed us with two significant prices increases... not the usual inflationary prices increase but two prices increases that were on the order of 20-30% each. Sadly I would like to recommend the software but can't due to the over the top "bait and switch pricing" practices exhibited. Feeling gouged!

Customer service is non-existent Customer service is non-existent. I've been told for days to utilize the live chat feature - nope, it is not available and hasn't been for days yet we have a paid subscription. The templates are buggy and when you ask a question about why it isn't working you get referred to a FAQ that doesn't address the issue you are having. I don't think there are actual people who work at this company. Plus they are increasing their prices for this below-average software and services.

I was a webmaster for two non-profit… I was a webmaster for two non-profit organizations and now WildApricot has increased annual subscription fee from $640 to $810 for the same plan. It is about 27% increase that we cannot afford to pass on to our members and customers. So we decided not to renew our subscription with WildApricot and moved to a new platform that supports non-profits and provides discounts.

DO NOT USE WILD APRICOT DO NOT USE WILD APRICOT. Every request for support for my account takes way over 5 business days for a response, if it's answered at all. On-line documentation is unreadable. I've been with Wild Apricot for about 7 years. Phone support to totally gone, which is interesting as they keep raising prices. I've pinged support, accounting and then a key executive on LinkedIn for my financial update issue and NOTHING. Save yourself and your association the time and agony - go with any other vendor, DO NOT USE Wild Apricot.